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Beoordelingen van Courtyard Chicago Waukegan Gurnee

3 out of 5
Courtyard Chicago Waukegan Gurnee
3800 Northpoint Blvd, Waukegan, IL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 657 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 255 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 56 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 1000 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

jennifer e

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Erika

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We did enjoy and had a good night sleep ..
1 nacht verbleven in mei 2024
Reactie van Mary M., GM op 21 mei 2024
Erika,So glad to hear that you enjoyed and had a good night's sleep!Thank you for choosing Marriott Courtyard Waukegan/Gurnee.

10/10 – Uitstekend

CHERLINE

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
There was some renovation work around the building which cause parking issues at night. Overall, it was wonderful staying there and I definitely recommend it to everyone.
2 nachten verbleven in mei 2024
Reactie van Mary M., GM op 13 mei 2024
Cherline,Thank you for recommending us! We will be finishing up our parking lot enhancements later this week.We appreciate your business and hope you come back soon!

10/10 – Uitstekend

Jeremy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic place to stay
1 nacht verbleven in april 2024
Reactie van Mary M., GM op 8 mei 2024
Jeremy,Thank you so much for your fantastic review!Please come back again soon.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very solid experience. Well kept property.
1 nacht verbleven in april 2024
Reactie van Mary M., GM op 6 mei 2024
Paul,Thank you for the wonderful comments of "well kept property". We appreciate your feedback and hope to see you again soon!

10/10 – Uitstekend

Richard

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
2 nachten verbleven in april 2024
Reactie van Mary M., GM op 6 mei 2024
Richard,Thank you for your comments that everything was wonderful. We hope you come back soon!

10/10 – Uitstekend

John David, New Hope

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff was exceptional!! Everyone was helpful, inviting and made our experience great. Thanks to everyone
1 nacht verbleven in april 2024
Reactie van Mary M., GM op 23 apr 2024
John David,Thank you for your fantastic comments about our staff!We are so thrilled that you had a great experience as our guest. Please come back soon!

10/10 – Uitstekend

Sarah

Reisde met familie
Amazing customer service was greeted with a smile and respect I felt safe my kids felt safe the hotel is clean.
1 nacht verbleven in april 2024
Reactie van Mary M., GM op 22 apr 2024
Sarah,Thank you for your amazing review of our clean hotel and customer service. We appreciate you! Please come back soon!

10/10 – Uitstekend

Alex

1 nacht verbleven in april 2024
Reactie van Mary M., GM op 6 mei 2024
Alex,Thank you for your feedback that everything was wonderful. We hope to host you again soon!

10/10 – Uitstekend

constance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great. They made sure we could watch the graduation without a problem
2 nachten verbleven in april 2024
Reactie van Mary M., GM op 10 apr 2024
Constance,Thank you for the wonderful review. We were so happy to have you as a guest of our hotel during the Navy graduation.

10/10 – Uitstekend

Bianca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and service. Room was well kept.Loved the indoor pool and jacuzzi. It was nice to be able to use it even during the winter.
3 nachten verbleven in april 2024
Reactie van Mary M., GM op 8 apr 2024
Bianca,Thank you for choosing to stay with us. I'm so glad you enjoyed our staff and service as well as the pool & jacuzzi. Please come back again soon!

10/10 – Uitstekend

Angelique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay here was great. We were staying at this location because our daughter graduated from Navy bootcamp. They had an info packet they passed out to Navy families that welcomed them and also came with instructions. Restaurants and shops were within close proximity. They only thing that I didn't like was that dinner service was closed both nights I was there. I chose this hotel because of the bistro inside it. I didn't get alot of time with my daughter so I wanted to take advantage of the pool, hot tub, and bistro instead of having to go elsewhere for the food. Anyway, other than that it was a good day and breakfast was good!
3 nachten verbleven in maart 2024
Reactie van Mary M., GM op 1 apr 2024
Angelique,Thank you for your wonderful review and congratulations on your daughter's graduation from boot camp! We are so happy that the graduation packet came in handy for you. We appreciate your business.

10/10 – Uitstekend

Cheryl

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, great hotel.
1 nacht verbleven in maart 2024
Reactie van Mary M., GM op 31 mrt 2024
Cheryl,Thank you for the wonderful review. We are so glad you found the hotel to have great service! Please come back again soon!

10/10 – Uitstekend

Candice

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Spacious and clean
2 nachten verbleven in maart 2024
Reactie van Mary M., GM op 27 mrt 2024
Candice,Thank you for your wonderful review of our spacious and clean hotel. We appreciate your time and thank you for choosing us! Please come back soon!

10/10 – Uitstekend

Joe

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great pool, staff and room
1 nacht verbleven in maart 2024
Reactie van Mary M., GM op 26 mrt 2024
Joe,Thank you for your fantastic review! We are so happy you were able to use the pool, and enjoyed our staff and new rooms. Please come back again soon!

10/10 – Uitstekend

SAUNDRA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and quiet
4 nachten verbleven in maart 2024
Reactie van Mary M., GM op 26 mrt 2024
Saundra,Thank you for your kind comments about our very clean and quiet hotel. We hope you come back again soon!

10/10 – Uitstekend

Kelly J

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Mary M., GM op 20 feb 2024
Kelly J.,Thank you for submitting your wonderful review! We appreciate your business and your time to complete the review. Please come back again soon!

10/10 – Uitstekend

Natalie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms have been upgraded & looked great! Walk-in shower in our room was amazing. Great place to stay, will definitely recommend again.
1 nacht verbleven in februari 2024
Reactie van Mary M., GM op 19 feb 2024
Natalie,Thank you for your review. We appreciate your business and kind comments! Please come back soon!

10/10 – Uitstekend

Abigail

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value & amenities for a family
Really great hotel! You have to pay for breakfast. I opted to add $20 at the time of booking so we could have breakfast. You order from a menu and they cook it fresh for you. Seriously the BEST hotel breakfast I’ve had! $20 for a family of 4. Very comfortable mattresses. The pool and hot tub were great!
1 nacht verbleven in februari 2024
Reactie van Mary M., GM op 19 feb 2024
Abigail,Thank you for the amazing review! We appreciate your time in letting us know that you had a wonderful experience with us. We hope you come back again soon!

10/10 – Uitstekend

Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel room
1 nacht verbleven in februari 2024
Reactie van Mary M., GM op 19 feb 2024
Brandon,Thank you for your wonderful review. We are so happy to hear that you found our hotel rooms to be excellent!Please come back soon.

2/10 – Ontzettend slecht

Jack

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great trip
The first person we meet in guest services was amazing, had us all laughing at check in. Our tv did not work so they quickly assisted uss with moving to a different room. Over very happy. Ps..bistro food was amazing!!
1 nacht verbleven in januari 2024
Reactie van Mary M., GM op 2 feb 2024
Cindy,We are so glad to be part of your great trip! Thank you for choosing to dine in with us at the Bistro. Please come back again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay with a Family
Fantastic location for a family trip. Tons of food/shopping options. The hotel is newly renovated. Check in was quick and painless. Room was clean and well stocked with towels and blankets. Pool was clean and a great way for the kids to burn off energy. Starbucks in the lobby was an awesome start to the day. A great stay and would highly recommend.
2 nachten verbleven in januari 2024
Reactie van Mary M., GM op 23 jan 2024
Anonymous,We are so glad you had a fantastic stay for your family trip! I will be sure to share your wonderful review with the team. Please come back soon!

4/10 – Matig

Zade

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Overall the place was very nice and rooms were well maintained. However, we were across from an extremely loud family and we had to call the front desk and complain. They never got more quiet and the hotel, did nothing about it. Extremely disappointed with the experience
2 nachten verbleven in januari 2024
Reactie van Mary M., GM op 23 jan 2024
Zade,Thank you for taking the time to complete your survey. We are so glad that you found our hotel to be very nice and our rooms to be well maintained. Our staff will continue to try harder when other guests disrupt your stay. We hope you come back soon.

10/10 – Uitstekend

Jordan

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A fantastic stay while we celebrated our Sailor’s graduation. They even had print out packets which gave all of the info we needed for ticket pickup, maps, and information about drop off / base locations for the Sailors. Nearby places to walk and eat. Spacious rooms, very hot water and a pool, hot tub and gym to boot. Friendly staff, a cafe downstairs with Starbucks coffee. This is a great choice for your graduation event!
3 nachten verbleven in januari 2024
Reactie van Mary M., GM op 23 jan 2024
Jordan,Congratulations on your Sailor's graduation! You must be so incredibly proud. We appreciate your time in completing this survey as it is so important to us.

10/10 – Uitstekend

Shannon

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
We had a nice time. Disappointed that worker did not show up therefore during snowstorm we did not have food or drink service.
1 nacht verbleven in januari 2024
Reactie van Mary M., GM op 18 jan 2024
Shannon,Thank you for the wonderful review!I'm so sorry that my staff associate was not able to make it in during the snowstorm. Please let me know when you return so that I can buy you a complimentary drink! Thank you for choosing Courtyard!

10/10 – Uitstekend

Flint

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great guest service. Thank you Erin
1 nacht verbleven in januari 2024
Reactie van Mary M., GM op 18 jan 2024
Flint,Thank you for your review and thank you for recognizing Erin for her service! Please come back again soon.Thank you for choosing Courtyard!

10/10 – Uitstekend

Felicia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Mary M., GM op 11 jan 2024
Felicia,Thank you for the wonderful review!Please come back again soon.

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
GREAT
Wow! Super convenient hotel with very friendly staff. Very clean. Room was comfortable and welcoming. I couldn't get the balcony door open but it's December so I didn't bother asking. Pool area is nice but watch your step it's very slippery. This is the best hotel especially for the price I have stayed at in a very long time. I will definitely be back.
1 nacht verbleven in december 2023
Reactie van Mary M., GM op 29 dec 2023
Philip,Thank you so much for the wonderful review! We hope you come back to stay with us again soon.We have added caution signage to the pool floor for safety and would be happy to check the balcony door to make sure it is working properly.

8/10 – Goed

Kristin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here after a show at the theater. Enjoyed the whirlpool and pool. Walked to breakfast at a neighboring restaurant. Comfortable accommodations.
1 nacht verbleven in december 2023
Reactie van Mary M., GM op 13 dec 2023
Kristin,So glad you enjoyed our whirlpool and pool after your show. Please come back again soon!

10/10 – Uitstekend

Timothy J.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Mary M., GM op 13 dec 2023
Timothy,Thank you for your great review. We appreciate it very much and hope you come back again soon!

10/10 – Uitstekend

international

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the staff, very frinedly
4 nachten verbleven in november 2023
Reactie van Mary M., GM op 1 dec 2023
international,Thank you for taking the time to send your review. We are so pleased that you enjoyed our very friendly staff! We really apprecaite your!

10/10 – Uitstekend

Marqisha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely love what they have done with the place! Our new favorite spot! Staff was quick and attentive. Starbucks and restaurant on site that was delicious. Pool was very clean and quiet. Loved the balcony with courtyard view. Good dining options as well as department stores. Property was undergoing renovations at the time but wasn’t an inconvenience. Worth every dollar. Will be back!
1 nacht verbleven in september 2023
Reactie van Mary M., GM op 1 dec 2023
Marqisha,Thank you for your time to complete a wonderful review!We appreciate your business and hope you return soon. We are so glad you enjoyed your stay!

10/10 – Uitstekend

GERAD

1 nacht verbleven in november 2023
Reactie van Mary M., GM op 13 dec 2023
Gerad,Thank you for the wonderful review! Please come back soon!

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff were extremely helpful, kind and friendly!
3 nachten verbleven in november 2023
Reactie van Mary M., GM op 15 nov 2023
James,Thank you for mentioning the Front desk staff in your review. I'm so glad they were so helpful.Please come back to see us again soon!

8/10 – Goed

James

4 nachten verbleven in november 2023
Reactie van Mary M., GM op 13 dec 2023
James,Thank you for your review. We hope you come back again soon!

10/10 – Uitstekend

JARED

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Mary M., GM op 13 nov 2023
Jared,Thank you for the outstanding review!We appreciate it very much and hope you come back to visit us again soon.

8/10 – Goed

Daisy

Positief: Netheid, personeel en service en voorzieningen
The property was under construction and was a bit inconvenient. Once we got checked into the correct room it was really nice and newly upgraded
2 nachten verbleven in oktober 2023
Reactie van Mary M., GM op 16 okt 2023
Daisy,Thank you for mentioning our brand new guestrooms and that you thought they are really nice!We appreciate it very much!

10/10 – Uitstekend

Danelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Everything was perfect. I requested a fan and an extra sheet and they were very speedy to get my needs met! I would definitely stay again!
1 nacht verbleven in oktober 2023
Reactie van Mary M., GM op 16 okt 2023
Danelle,I'm so glad to hear that everything was perfect with your stay! We hope you come back again soon!

10/10 – Uitstekend

Renata

1 nacht verbleven in oktober 2023
Reactie van Mary M., GM op 13 nov 2023
Renata,Thank you for the outstanding review!We hope you come back to see us again soon.

4/10 – Matig

Nereida

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Dissatisfied
Check was great, nice and friendly. The next morning however was a different story. Went for our breakfast, which we had paid before hand. There was some mix up with breakfast for a group of soccer players (kids) that had the restaurant staff in a bad mood. They were rude and I could see how displease the group was. That attitude continued with us, my husband and I decided to leave. Customer service can make your stay great or unsatisfactory.
1 nacht verbleven in oktober 2023

4/10 – Matig

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Employees are great. Other guest? People were having sex in one room with their door open. At 2am sounded like someone was being slammed against the wall 8 times.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Eilish

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is currently undergoing major refurbishment and so there is a bit of disruption to the area around the hotel and a temporary access has been created. However, the refurbished rooms are superb and the staff as always are unfailingly welcoming and helpful
2 nachten verbleven in september 2023

6/10 – Redelijk

Nicole

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
The first room we were in was so small and not what I was expecting they moved us to a different room. There was construction all over the hotel and the indoor pool was freezing and the hot tub was not turned on.
1 nacht verbleven in september 2023
Reactie van Mary M., GM op 28 sep 2023
Nicole,I'm sorry to hear that we missed on your expectations. We hope you give us the opportunity to host you again after our renovation is completed.Thank you for your note!

10/10 – Uitstekend

jeffrey

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Mary M., GM op 13 sep 2023
Jeffrey,Thank you for the wonderful review!Please come back again soon.

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Outstanding customer and janitor services
1 nacht verbleven in september 2023
Reactie van Mary M., GM op 13 sep 2023
Juan,Thank you for your outstanding review!Please come back again soon.

10/10 – Uitstekend

Dmitry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like this very convenient place
1 nacht verbleven in augustus 2023
Reactie van Mary M, GM op 28 aug 2023
Dmitry,Thank you for the wonderful review!Please come back to stay with us again.

10/10 – Uitstekend

Dean

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Both of the women that work there the lady at the front desk, and Molly were so much help especially the lady that helped me check in I'm sorry I forgot her name but she is truly awesome
1 nacht verbleven in augustus 2023
Reactie van Mary M., GM op 5 sep 2023
Dean,Thank you for recognizing our awesome staff! The team tries very hard to ensure everyone feels the way you do and we appreciate your time in recognizing them.Thank you!

10/10 – Uitstekend

Sean

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Very clean. Great service.
1 nacht verbleven in augustus 2023
Reactie van Mary M., GM op 14 aug 2023
Sean,Thank you for your comments about great service and very clean hotel!We appreciate your comments so much.Please come back soon!

10/10 – Uitstekend

John

1 nacht verbleven in augustus 2023
Reactie van Mary M., GM op 5 sep 2023
John,Thank you for the outstanding review! We appreciate it very much. Please come back soon!