Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 526 van 1332 beoordelingen" "
10 - Uitstekend
526
Gastenscore: 8 - Goed. 359 van 1332 beoordelingen" "
8 - Goed
359
Gastenscore: 6 - Redelijk. 188 van 1332 beoordelingen" "
6 - Redelijk
188
Gastenscore: 4 - Matig. 136 van 1332 beoordelingen" "
4 - Matig
136
Gastenscore: 2 - Ontzettend slecht. 123 van 1332 beoordelingen" "
2 - Ontzettend slecht
123
8,4/10
Netheid
8,2/10
Personeel en service
6,8/10
Voorzieningen
7,6/10
Staat van de accommodatie en faciliteiten
7,6/10
Milieuvriendelijkheid
Beoordelingen
4/10 – Matig
Ashkan, Rotterdam
Reisde met familie
21 mei 2023
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very old and small, is no 4 star hotel
Ashkan
1 nacht verbleven in mei 2023
Reactie van Customer Care Team op 22 mei 2023
Dear Ashkan, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Warm regards,Guest Experience Team
6/10 – Redelijk
Chrystal
Reisde met partner
18 mei 2024
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Pros: This is a perfect location if you are planning to be in the city center. There are so many shops and restaurants around within minutes walking distance. The loop (also where Millenium Park is) is an easy 20 minute walk with so many views and monuments to see along the way. If you don’t want to walk, there are plenty of taxis that will cost under $10 to get you anywhere. The rooms were clean and the beds were comfortable. Hot water worked through 2 long showers. Nothing luxurious but it’s a good place to end a long day. Staff was also very nice and accommodating. There is a restaurant/bar on site that I didn’t get to try, but it looks delicious and had a good amount of people there.
Cons: It’s an older building so elevators (there are only 2) are super slow and the rooms are smaller than you think. There is construction next door but I didn’t hear it much, there’s also a hospital so expect a couple sirens. It’s the city though so it’s expected.
Chrystal
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 20 mei 2024
Dear Chrystal, thank you so much for your detailed feedback. We're thrilled to hear that our central location was perfect for your visit, allowing you to easily explore the city's many shops, restaurants, and attractions like Millennium Park. We're also pleased that you found the rooms clean and the beds comfortable, and that our staff provided accommodating service. It's great to know that the hot water met your needs during your stay. We apologize for the slower elevators and the smaller room size, as well as any disturbance from nearby construction and hospital sirens. We appreciate your understanding that these are normal aspects of city life. Your feedback is invaluable to us, and we hope to welcome you back to try our on-site restaurant and experience even more of what our hotel has to offer.Warm regards,Guest Experience Team
6/10 – Redelijk
Vandana
Zakenreiziger
17 mei 2024
Positief: Personeel en service
Area was good. But hotel didn’t even provided a bottle of water. No microwave, no iron , no mini fridge..Rest was good..
Vandana
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Vandana, thank you for your feedback. We're glad you liked the area and appreciated most aspects of your stay. We apologize for the lack of in-room amenities such as drinking water, microwave, iron, and mini-fridge. We shall inform our team to look at these matters and implement the required improvements. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Hotel Saint Clair.Warm regards,Guest Experience Team
10/10 – Uitstekend
Joel
17 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good experience so far
Joel
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 22 mei 2024
Dear Joel, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Hotel Saint Clair. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Warm regards,Guest Experience Team
10/10 – Uitstekend
Uzziel
16 mei 2024
Positief: Netheid
Uzziel
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 17 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 – Uitstekend
Maria
16 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The restaurant attached has amazing food and the staff are kind at the hotel.
Maria
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 17 mei 2024
Dear Maria, thank you for letting us know you had a great stay at Hotel Saint Clair. We're glad our on-site restaurant and courteous customer service impressed you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Warm regards,Guest Experience Team
10/10 – Uitstekend
Kyra
Reisde met familie
14 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It Was Very Comfortable
Kyra
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 16 mei 2024
Dear Kyra, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team
10/10 – Uitstekend
bin, san francisco
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s at very good location. Close to shopping and transportations. My room is very clean. Everything is great except for the lack of chairs in the room. It's quite small and doesn't accommodate any chairs.
bin
5 nachten verbleven in mei 2024
Reactie van Customer Care Team op 15 mei 2024
Dear Guest, thank you for your review and for choosing our hotel for your recent stay. We are delighted that you enjoyed our convenient location, cleanliness, and amenities. We apologize for the inconvenience caused by the lack of chairs in your room. Your feedback is important to us, and we will certainly consider your suggestion for future improvements. We are an establishment that understands our guests' expectations when staying at a hotel, and we aspire to provide an experience beyond that. We look forward to hosting you again for an even more fulfilling experience!Warm regards,Guest Experience Team
10/10 – Uitstekend
Soumendro
13 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel!
Soumendro
3 nachten verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Soumendro, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team
4/10 – Matig
Fernando J
Zakenreiziger, Reisde met partner
13 mei 2024
Positief: Netheid
Negatief: Personeel en service, voorzieningen
El Mexicano de la cafetería muy grosero
Fernando J
3 nachten verbleven in april 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Fernando, thank you for your feedback, but we are sorry that you did not have an entirely satisfactory experience at our hotel. We have informed the hotel management about the rude service you encountered with our cafeteria staff and how it hindered your guest experience. We will assess this issue critically and do what's necessary to improve our service standards without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed our facilities. We hope you choose to stay here again on your next journey to Chicago.Warm regards,Guest Experience Team
6/10 – Redelijk
Rayana
10 mei 2024
Rayana
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Rayana, thank you for rating your stay at Hotel Saint Clair. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities and services. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know which part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Warm regards,Guest Experience Team
10/10 – Uitstekend
Roy
7 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small room but clean and good location
Roy
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 9 mei 2024
Dear Roy, thank you for staying with us at Hotel Saint Clair and for sharing your review. We're pleased to hear that you found your room clean and enjoyed our convenient location. While our rooms may be cozy, we strive to ensure they are well-maintained for our guests' comfort. Your positive feedback motivates us to continue delivering excellent service. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area.Warm regards,Guest Experience Team
10/10 – Uitstekend
Audrey, Mooresville
Reisde met partner
7 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location!
Audrey
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 9 mei 2024
Dear Audrey, thank you for letting us know you had a great stay at Hotel Saint Clair. We're glad our location was perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Warm regards,Guest Experience Team
8/10 – Goed
daniel, San Jose
6 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to tourist attractions
daniel
2 nachten verbleven in mei 2024
Reactie van Customer Care Team op 8 mei 2024
Dear Daniel, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Hotel Saint Clair. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Guest Experience Team
10/10 – Uitstekend
Timothy, Minneapolis
5 mei 2024
Timothy
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Hey Timothy, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Hotel Saint Clair!Warm regards,Guest Experience Team
8/10 – Goed
Armenda
Reisde met familie
1 mei 2024
Positief: Netheid, personeel en service
Staff was pleasant and attentive, rooms were a bit smaller than expected but I guess it was worth the price we paid.
Armenda
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 2 mei 2024
Dear Armenda, we're glad to hear that our staff provided you with pleasant and attentive service during your stay. We apologize if the room size was not as spacious as you had anticipated, but we're pleased that you found value in your stay with us. Your feedback is appreciated, and we hope to have the opportunity to welcome you back to Hotel Saint Clair.Warm regards,Guest Experience Team
6/10 – Redelijk
Ahmed
29 apr 2024
Ahmed
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 20 mei 2024
Hi Ahmed, we are excited to know that you found our stay quite satisfactory. Thank you for rating our services, but we understand they were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at Hotel Saint Clair. We hope to have you join us again so that we can give you a complete guest experience!Warm regards,Guest Experience Team
10/10 – Uitstekend
Santosh
Zakenreiziger
28 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the stay!
Santosh
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Santosh, we are thankful for giving our hotel a splendid rating for our facilities and services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team
6/10 – Redelijk
Nicole
28 apr 2024
Negatief: Personeel en service, voorzieningen
overpriced. not enough elevators. rude staff.
Nicole
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Nicole, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Hotel Saint Clair service in the future!Warm regards,Guest Experience Team
4/10 – Matig
Josh
Reisde met familie
27 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Available parking lol you park then you wake up and pay$58 Dollars a night for two nights that's$116 for about 13 hrs of parking,.
Josh
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 29 apr 2024
Dear Josh, thank you for bringing your concerns to our attention. We apologize for any confusion regarding parking charges, and we'll review our communication to ensure clarity in this aspect for our guests. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Warm regards,Guest Experience Team
10/10 – Uitstekend
Alan
24 apr 2024
Positief: Personeel en service
Good!
Alan
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 25 apr 2024
Hey Alan, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Hotel Saint Clair!Warm regards,Guest Experience Team
2/10 – Ontzettend slecht
Brittney
23 apr 2024
Brittney
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 14 mei 2024
Dear Brittney, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Warm regards,Guest Experience Team
4/10 – Matig
Hannah
22 apr 2024
Negatief: Staat van de accommodatie en faciliteiten
Hannah
3 nachten verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 – Uitstekend
Zuleimys, Valparaiso
22 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
La verdad m encanto
Zuleimys
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Zuleimys, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team
10/10 – Uitstekend
Lilly
Reisde met een groep
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of space
Lilly
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 23 apr 2024
Dear Lilly, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team
6/10 – Redelijk
Michael, Issaquah
17 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Michael
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 19 apr 2024
Dear Michael, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Warm regards,Guest Experience Team
4/10 – Matig
maria, miami
Zakenreiziger
15 apr 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Terrible environment; different in picture; so I don’t recommend this hotel
; is not 4 start, is 2
maria
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 16 apr 2024
Dear Maria, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Hotel Saint Clair service in the future!Warm regards,Guest Experience Team
8/10 – Goed
Juan
Reisde met familie
14 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was located within walking distance to shopping, dining and anything else you might like. Unfortunately the size of the room was a little small, but we made it work.
Juan
4 nachten verbleven in april 2024
Reactie van Customer Care Team op 16 apr 2024
Dear Juan, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Hotel Saint Clair. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our conveniently located property makes us very pleased. Besides the size of the room disappointing you, we hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Guest Experience Team
10/10 – Uitstekend
Siva Kumar
Reisde met familie
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On Magnificient Mile, fantastic location.
Clean rooms, though small
Staff , very responsive and professional. HAd a plumbing problem in a room was fixed within half hour.
First room I booked (standard room) was very small, no microwave, fridge. Requested and got a room upgrade to larger, corner room with MW and fridge for free for last 2 days of my 3 day stay.
Siva Kumar
3 nachten verbleven in april 2024
Reactie van Customer Care Team op 15 apr 2024
Dear Siva, thank you for choosing to stay with us and for sharing your positive experience. We're thrilled to hear that you enjoyed our fantastic location and found our rooms clean, albeit small. We're also delighted to know that our staff was responsive and professional in addressing any concerns you had during your stay. Your feedback regarding the room size and amenities has been noted, and we're glad we could accommodate your request for an upgrade. We appreciate your understanding and hope to welcome you back for another wonderful stay soon.Warm regards,Guest Experience Team
10/10 – Uitstekend
David
11 apr 2024
Positief: Netheid
Hood
David
1 nacht verbleven in januari 2024
Reactie van Guest Experience Team op 11 apr 2024
Dear David, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team
4/10 – Matig
Veronica
Zakenreiziger
10 apr 2024
Positief: Netheid
My biggest complaint here is you can hear everything happening in the hall and outside on the street. The location is convenient for walking everywhere but it is close to a hospital and sirens go often and throughout the night. Doors are heavy on the rooms and they slam shut every time. The room is also very small not a lot of room to move around but has all your essentials just nothing over the top. Would not recommend to stay in as a woman traveling alone. Did not feel safe due to other characters in the hotel.
Veronica
3 nachten verbleven in april 2024
Reactie van Customer Care Team op 11 apr 2024
Dear Veronica, we apologize for any inconvenience or discomfort you experienced during your stay with us. Your safety and comfort are of utmost importance to us, and we regret that we fell short of meeting your expectations. We take all feedback seriously, and we will take proactive measures to address the noise concerns you have highlighted. Please accept our sincerest apologies for any discomfort you may have felt during your stay. We will use your feedback to upgrade our facilities, improve our services, and ensure a more enjoyable vacation. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience.Warm regards,Guest Experience Team
10/10 – Uitstekend
Adriana
Reisde met een groep
9 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The place’s location is really good for the money and the rooms as well.
Adriana
3 nachten verbleven in april 2024
Reactie van Customer Care Team op 17 apr 2024
Dear Adriana, it's our absolute pleasure to know you loved your stay with us at Hotel Saint Clair. We strive to provide excellent value to our guests through our favorable location and top-notch accommodations. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Chicago.Warm regards,Guest Experience Team
10/10 – Uitstekend
Chantz
7 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Chantz
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 8 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 – Goed
Andrea
Reisde met familie
7 apr 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great hotel but a lot homeless all round the area.
Andrea
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 8 apr 2024
Dear Andrea, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit. However, we are sorry that the presence of homeless people in the vicinity marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Hotel Saint Clair.Warm regards,Guest Experience Team
8/10 – Goed
Stanley
1 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was great.
Stanley
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 4 apr 2024
Dear Stanley, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Hotel Saint Clair, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Warm regards,Guest Experience Team
8/10 – Goed
Diana
30 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Diana
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 – Uitstekend
Debora
Reisde met partner
29 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my second stay there. I continue to return because of the helpfulness and friendliness of the staff combined with the walkable options of activities and transportation. It can be a bit loud because you are in the heart of Magnificent Mile's shopping/dining/activity area, but if you live in a big city those noises don't bother you.
Debora
4 nachten verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Dear Debora, thank you for rating our services and reviewing your stay at Hotel Saint Clair. Our staff contributes their best efforts to ensure that our guests receive a premium hotel experience enriched by clean and pleasant conditions at modest rates. We're delighted to have done that for you suitably on both visits. The quality of our customer service and the convenience of our location are matters of pride for us, and your appreciation makes us overjoyed. We are sorry for the slight noisiness, but we hope this did not affect your vacation. We generously offer our hospitality and care to all our dear guests, so you can be assured that we will serve you relentlessly for your comfort. Let us know when you're revisiting Chicago so we can arrange excellent accommodation for you again!Warm regards,Guest Experience Team
10/10 – Uitstekend
Francisco
25 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a really nice stay, and everything is walkable which is perfect if you don’t want to waste money ubering everywhere just to waste more on food
Francisco
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Dear Francisco, we're thrilled to hear that you enjoyed your stay and found our location convenient for exploring the area on foot. Your satisfaction is our priority, and we're glad we could provide you with a positive experience. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Chicago.Warm regards,Guest Experience Team
8/10 – Goed
Caitlyn
24 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, good price, very friendly staff. However, the room I was given was quite small, definitely glad I was traveling alone because it would be cramped with 2 people. The walls are also pretty thin, so you can hear people in the hallway talking/exiting their rooms. The elevator was also constantly busy, so plan on leaving early if you have to get somewhere.
Caitlyn
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 27 mrt 2024
Dear Caitlyn, thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our hotel's convenient location, competitive pricing, and friendly staff. However, we sincerely apologize for any inconvenience caused by the size of the room and noise levels during your stay. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations in these areas. Rest assured, your comments will be shared with our team for further review and improvement. We understand the importance of a peaceful and comfortable stay, and we will work diligently to address the issues you raised, including those of the elevators. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,Guest Experience Team
10/10 – Uitstekend
Hector Rodrigo
Reisde met familie
19 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All was good!
Hector Rodrigo
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 21 mrt 2024
Dear Hector, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team
4/10 – Matig
CAROLINA
Reisde met familie
14 mrt 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No one cleaned our room, the hallways are really small and the people working there make too much noise in the morning (really early).
CAROLINA
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 18 mrt 2024
Dear Carolina, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the conditions of the rooms and hallways were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Warm regards,Guest Experience Team
6/10 – Redelijk
Jeremy
12 mrt 2024
Jeremy
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 13 mrt 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 – Uitstekend
Patricia
Reisde met huisdieren, Reisde met familie
8 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
D
Patricia
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 12 mrt 2024
Dear Patricia, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team
10/10 – Uitstekend
Stephanie
Reisde met partner
1 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this place will definitely go back again. It was close to everything. The room was beautiful and spacious and I had such an amazing time. Will definitely go back again.
Stephanie
3 nachten verbleven in januari 2024
Reactie van Customer Care Team op 5 mrt 2024
Dear Stephanie, we are happy to have hosted you and served you well at Hotel Saint Clair. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our convenient location, spacious rooms, beautiful decor, facilities, and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Warm regards,Guest Experience Team
10/10 – Uitstekend
Keith, Chicago
27 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay.
Keith
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 29 feb 2024
Dear Keith, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Hotel Saint Clair guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Warm regards,Guest Experience Team
10/10 – Uitstekend
Tracey
Reisde met partner, Reisde met familie
26 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything & everyone was nice
Tracey
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 27 feb 2024
Dear Tracey, we are thankful for giving our hotel a splendid rating for our lovely services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team
2/10 – Ontzettend slecht
Reyna
25 feb 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was mold in the shower and the hallway smelled of cigarettes & weed
Reyna
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 27 feb 2024
Dear Reyna, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the mold in the shower and the unpleasant odors that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Warm regards,Guest Experience Team
10/10 – Uitstekend
Lemir Idris
Reisde met familie
23 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very accomodating and rooms were great for their price. I recommend it and will definitely come back for my next trip.
Lemir Idris
4 nachten verbleven in februari 2024
Reactie van Customer Care Team op 27 feb 2024
Hi Lemir, thank you so much for your precious review! We are frankly beyond words when guests gift us a 5-star rating for our friendly, helpful services and fantastic accommodation facilities. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. Your recommendation and promise to revisit us mean a lot to us. We hope to host you again on a much-deserved holiday at Hotel Saint Clair with the finest of our amenities and resources!Warm regards,Guest Experience Team
10/10 – Uitstekend
Nadji
22 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome
Nadji
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 27 feb 2024
Dear Nadji, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Guest Experience Team
10/10 – Uitstekend
Sonia
21 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We missed our train back to Michigan and booked a room here last minute. Our room was small and cozy. It was very clean and updated. We also had leftovers so we asked for a room with a fridge and microwave.
Sonia
1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 22 feb 2024
Dear Sonia, we are pleased to hear that we could accommodate you during your last-minute stay, and we appreciate your positive feedback regarding the cleanliness and comfort of your room. Your satisfaction is our priority, and we are glad we could provide you with a cozy, clean space and adequate amenities during your unexpected stopover. Should your travels bring you back to our area, we would be delighted to welcome you again and provide you with another pleasant stay.Warm regards,Guest Experience Team