Terras

Beoordelingen van Hyatt House Chicago Oak Brook

3 out of 5
Hyatt House Chicago Oak Brook
210 22nd Street, Oak Brook, IL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 683 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 184 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1002 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

john

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice breakfast. Temperature in the room worked well.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Arian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really clean hotel room. There was a little plastic soap dish with a swirly blue spiral that kinda looked like the pedophile symbols everyone’s always talking about in the news which was really weird and a major turn-off. Also your cleaning lady barged in without giving any warning of doing so asking to clean the toilet. But your staff was great. Really friendly people at the front desk. Made me feel trusted and safe.
4 nachten verbleven in april 2024
Reactie van Monica, Guest Service op 26 apr 2024
Hi Arian! Thank you for your feedback. We will definitely bring this up to the correct department. We hope to see you again!

6/10 – Redelijk

Kristen

Negatief: Personeel en service
Packed with loud children.
1 nacht verbleven in april 2024
Reactie van Monica, Guest Service op 22 apr 2024
Hi Kristen! Thank you for your review, we hope to see you again soon for an even better experience!

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great staff and breakfast!
2 nachten verbleven in april 2024
Reactie van Monica, Guest Service op 22 apr 2024
Hi Timothy! Thank you for your review, we hope to see you again soon!

10/10 – Uitstekend

Barakat

Spacious place, clean and very convenient
1 nacht verbleven in april 2024
Reactie van Monica, Guest Service op 16 apr 2024
Hi Barakat! Thank you for your feedback, we hope to see you again soon !

10/10 – Uitstekend

shelly l., Sterling

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean. Nice, friendly, great breakfast choices.
1 nacht verbleven in april 2024
Reactie van Matt F op 14 apr 2024
Hi Shelly,Thank you for your recent stay with us at the Hyatt House Oak Brook. We are happy that you enjoyed everything about your stay. We work hard to keep a clean property and friendly atmoshpere. We are happy to also hear you enjoyed the breakfast choices. We do hope you come back for a visit next time you come back to the area.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place great room.
2 nachten verbleven in april 2024
Reactie van Monica, Guest Service op 8 apr 2024
Hi Lisa! Thank you for your review, we hope you come back soon!

10/10 – Uitstekend

Elmostafa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay
2 nachten verbleven in maart 2024
Reactie van Monica, Guest Service op 8 apr 2024
Hi there! Thank you for your review, we hope to see you again soon!

10/10 – Uitstekend

Deborah

Reisde met partner
We were really impressed with this hotel. Everything was awesome. Super friendly, super clean and had the best breakfast both days. Would definitely stay here again.
2 nachten verbleven in maart 2024
Reactie van Monica, Guest Service op 27 mrt 2024
Hi Deborah! Thank you for your review!! We hope to see you again soon!

10/10 – Uitstekend

Rajana

1 nacht verbleven in maart 2024
Reactie van Monica, Guest Service op 16 apr 2024
Hi Rajana! Thank you for your review we hope to see you again!

8/10 – Goed

Courtney, Bexley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My family and I had a great stay at this location. It was convenient and close to shopping.
2 nachten verbleven in maart 2024
Reactie van Matt F op 25 mrt 2024
Hi Courtney,Thank you for your recent stay with us at the Hyatt House Oak Brook. We are glad that you enjoyed your stay. We are happy to hear that you took advantage of our convenient location near restaurants and the mall. We do hope we see you back for a visit some time soon.

6/10 – Redelijk

Dhanya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Monica, Guest Service op 26 mrt 2024
Hi Dhanya! Thank you for your review and for staying here with us at the Hyatt House. We would love to host you again for an even better experience!

10/10 – Uitstekend

Dahryl

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accommodating
3 nachten verbleven in maart 2024
Reactie van Matt F op 25 mrt 2024
Hi Dahryl,Thank you for your recent stay with us at the Hyatt House Oak Brook. We are glad to hear you enjoyed your stay. It was nice to hear that we were very accommodating. We do hope you come back and visit us in the near future.

6/10 – Redelijk

Joshua, Chicago

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our comforter has dried blood stains on it the first night. When I brought it up to the clerks attention with photo evidence they just sat there and stared. When I asked if we could get new ones the clerk said “ we don’t have anything dry” and that was that. The next day we left a note for cleaning staff about the stains but at night we noticed the sheets weren’t changed but actually put back on the bed. Same stains and same sheets. Staff showed a lack of attention and it’s frustrating how a dirty and stained blanket can be reused.
2 nachten verbleven in maart 2024
Reactie van Matt F op 25 mrt 2024
Hello Joshua,Thank you for your recent stay with us at the Hyatt HouseOak Brook. I can imagine your frusration when you found that your comforter had dried blood stains on it. I would be extremely frustrated with that too and I am embarassed that those sheets put on your bed and that team did not assist you at all it sounds like. I want to assure you this is not a common occurance at our, we strive to have absolute cleanliness. I sincerely apologize that you were not help that night and that the same sheets got put back on your bed. We will take this feedback serious and we will having conversation and training opportunity with the housekeeper and the front desk clerk. We do hope in the future you give us another shot to rectify this situation.

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location
1 nacht verbleven in maart 2024
Reactie van Monica, Guest Service op 11 mrt 2024
Hi Anthony! Thank you for your review. We hope to see you again!!

8/10 – Goed

Jonathan

Positief: Netheid
3 nachten verbleven in februari 2024
Reactie van Monica, Guest Service op 11 mrt 2024
Hi Jonathan! Thank you for your review. We hope to see you again soon !

10/10 – Uitstekend

Joseph, valparaiso

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice location, lots of restaurants nearby as well as in house restaurant that is very nice. I dislike rooms with sliding bathroom doors and I don't care for bathroom lights on a timer but nonetheless I will stay again
2 nachten verbleven in maart 2024
Reactie van Matt F op 9 mrt 2024
Hi Joseph,We're thrilled to hear that you enjoyed your stay at our hotel and that our location met your expectations! It's wonderful to know that you appreciated the proximity to nearby restaurants and found our in-house bar-restaurant to your liking. We strive to provide our guests with convenient amenities and a memorable experience, and we're delighted that you found both to your satisfaction. Your positive feedback is truly appreciated, and we would be honored to welcome you back for another enjoyable stay whenever your travels bring you our way again. Thank you for choosing our hotel, and we look forward to hosting you in the future!

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
And very nice people working in the hotel
3 nachten verbleven in maart 2024
Reactie van Monica, Guest Service op 5 mrt 2024
Hi Kevin! Thank you for your feedback and for staying with us! We hope to see you again soon!!

10/10 – Uitstekend

Danielle

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Clean.
4 nachten verbleven in februari 2024
Reactie van Monica, Guest Service op 4 mrt 2024
Hi Danielle! Thank you for your feedback. We hope to see you again soon!

10/10 – Uitstekend

Rashad

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was top notch service and cleanliness.
1 nacht verbleven in maart 2024
Reactie van Gali op 4 mrt 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be top notch. We'll make sure to pass along your kind words and let our staff know!

10/10 – Uitstekend

Kristin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hyatt House is an easy 15-minute drive to Loyola Medical Center, and a great place for respite while remaining close to my loved one. The hotel offers spacious, clean, modern rooms in a safe, quiet environment. Every staff member I encountered was courteous and ready to offer assistance. This hotel is close to shopping in Oak Brook, and great dining options.
2 nachten verbleven in februari 2024
Reactie van Gali op 4 mrt 2024
Thank you for sharing your wonderful experience at Hyatt House! We're thrilled to hear that our hotel provided you with the respite you needed while remaining close to your loved one at Loyola Medical Center.It's fantastic to know that you found our spacious, clean, and modern rooms to your liking, and that you felt safe and comfortable in our quiet environment. We take great pride in maintaining high standards of cleanliness and safety for all our guests.We're also delighted that you encountered courteous and helpful staff members throughout your stay. Providing exceptional service is at the heart of what we do, and we're thrilled that our team made a positive impression on you.We're glad you found our location convenient for accessing shopping in Oak Brook and enjoying great dining options nearby. We strive to offer our guests a well-rounded experience that extends beyond the walls of our hotel.Thank you again for choosing Hyatt House, and we hope to have the pleasure of welcoming you back in the future!

10/10 – Uitstekend

Mike

1 nacht verbleven in februari 2024
Reactie van Monica, Guest Service op 21 mrt 2024
Hi Mike! Thank you for the review, we hope to see you again soon!

6/10 – Redelijk

Rafael

Reisde met familie
Positief: Netheid
Nothing special about this property.
3 nachten verbleven in februari 2024
Reactie van Monica, Guest Service op 29 feb 2024
Hi there! Thank you for your feedback, we appreciate you choosing The Hyatt House for your stay. We hope you give us a second chance to make it better, and change your mind!

10/10 – Uitstekend

Jennifer M

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, easy access to freeways. Breakfast was great, parking conveinent. Great place to stay for a college visit I did with my son, will return
3 nachten verbleven in februari 2024
Reactie van Matt F op 15 feb 2024
Hi Jennifer,Thank you so much for your recent visit to the Hyatt House Oak Brook! We are happy to hear you enjoyed everything about your stay with us. It was nice to hear that our location was perfect for your visit to your son at college. Great to hear that you enjoyed some of our amenitites, especially the breakfast. We can't wait to see you back for a visit next time you come to the area.Thanks,Matthew FeirickAGM

10/10 – Uitstekend

meika

1 nacht verbleven in februari 2024
Reactie van Monica, Guest Service op 21 mrt 2024
Good morning Meika! Thank you for your review, we hope to see you again soon!

10/10 – Uitstekend

Richard, South Bend

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Met our needs to be close to family function
1 nacht verbleven in februari 2024
Reactie van Esmeralda, Guest Service op 6 feb 2024
Thank you for your review we are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 – Uitstekend

Scott

2 nachten verbleven in januari 2024
Reactie van Gali op 20 mrt 2024
Thank You for your five star review! We are very happy you enjoyed your stay with us, we hope you visit us soon again!

8/10 – Goed

Timothy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and value
Clean and well situated near 294 and main drag on Cermak. Good breakfast
2 nachten verbleven in januari 2024
Reactie van Matt F op 21 jan 2024
Good Morning Timothy,Thank you for your recent stay with us at the Hyatt House Oak Brook. We are happy you enjoyed everything about your stay with us. Our staff works extremely hard to keep the hotel super clean and our location is great! We do hope next time you are in the area for a visit, you come back and stay with us.Thanks,Matthew FeirickAssistant General ManagerHyatt House Oak Brook

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Esmeralda, Guest Service op 19 jan 2024
Thank you for your review! We hope to see you again soon!

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pool too cold
1 nacht verbleven in januari 2024
Reactie van Monica, Guest Service op 16 jan 2024
Thank you for your feedback! Will bring it up to the right department promptly. We hope to see you again soon !

10/10 – Uitstekend

cozette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Monica, Guest Service op 15 jan 2024
Thank you for your review! We hope to see you again soon!

10/10 – Uitstekend

JENNIFER

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Monica, Guest Service op 15 jan 2024
Thank you for your review! We hope to see you again soon!

10/10 – Uitstekend

Trayce

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and helpful.
1 nacht verbleven in januari 2024
Reactie van Monica op 14 jan 2024
Thank you for your feedback! We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Monica op 14 jan 2024
Thank you for your feedback, we hope to see you again soon!

10/10 – Uitstekend

Oluwatoyin

1 nacht verbleven in januari 2024
Reactie van N. Patterson-Olden op 8 jan 2024
Thank you for the glowing 10-star review! We're thrilled to hear that you enjoyed your experience with us. Your positive feedback means the world to us. We look forward to welcoming you back soon!

10/10 – Uitstekend

Tri dung, Tillsonburg

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good place to stay
1 nacht verbleven in december 2023
Reactie van Monica, Guest Service op 30 dec 2023
Thank you. We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everyone was very kind and welcoming at the hotel throughout our stay. We’ve stayed at the hotel several times. The staff is always nice and the hotel always clean. When we checked out, my husband left his iPad. Within an hour of us leaving, the hotel called to let us know. They were extremely helpful in getting the iPad back to us. Thanks again!!
3 nachten verbleven in december 2023
Reactie van Monica, Guest Service op 27 dec 2023
Thank you so much for your great feedback, we truly appreciate it! We're glad your stay was very welcoming and hope to see you again soon!

8/10 – Goed

Jamie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, nice facilities.
2 nachten verbleven in december 2023
Reactie van Gali op 25 dec 2023
Thank You so much for your amazing feedback! Merry Christmas!

8/10 – Goed

john

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Gali op 25 dec 2023
Thank You So much for your great review! We hoped you enjoyed your stay with us! Have a wonderful Christmas!

6/10 – Redelijk

Cheryl

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I really thought the lobby was decorated very festive for the holidays and I loved that welcoming feeling. The front desk staff was absolutely wonderful and very friendly. My room is very clean and I am always picky about that. I am a bit disappointed with the pool however as the pool was extremely cold and my children couldnt even enjoy it. We left after 2 minutes. Unfortunately, the pool was the main reason for our stay as this was a mini "staycation" for us so the kids could go swimming.
1 nacht verbleven in december 2023
Reactie van Monica, Guest Service op 24 dec 2023
Thank you so much for your feed back Ms. Cheryl, we will bring it up to the appropriate department and fix it promptly. It was a pleasure having you and your family here. We hope you to see you again soon!

6/10 – Redelijk

Michael

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Housekeeping was not good
Basically a good hotel. I was satisfied during my last stay here. That's the reason, why I have chosen this hotel again. But it was a little disappointed. First the good things. Rooms are well equipped and the bed very comfortable. Even located close to busy 22nd Street, it was very calm inside room. No noise from outside. Cannot open a window, fresh air will be supplied by fan. Reception staff very friendly.Not good at all: Rooms were cleaned according staffs mood. Mostly bad. Only 2 days of a 14 days I could say ,the room was cleaned properly. They forgot to empty the trash, coffee and tea bags not refilled. I found hairs of I don't know whom at fresh towels, floor in the bathroom not well cleaned.
14 nachten verbleven in december 2023
Reactie van Gali op 20 dec 2023
Thank you for taking the time to provide detailed feedback about your recent stay. I'm pleased to hear that you found our rooms well-equipped, comfortable, and appreciated the calm ambiance despite the busy surroundings. Your loyalty as a returning guest is genuinely appreciated.However, I must express my sincere apologies for the lapses in housekeeping that you encountered. Your comments are concerning, and I want to assure you that this is not reflective of our usual standards. I will be addressing these issues with our housekeeping team to ensure improvements in consistency and thoroughness.I appreciate your recognition of our friendly reception staff, and I want to assure you that we take your feedback seriously. Your concerns will be shared with the relevant teams to prevent a recurrence.We value your feedback and the opportunity to make amends. If your travels bring you back to [Hotel Name], I would appreciate the chance to personally ensure a more satisfying experience. Please feel free to reach out directly, and we will do our utmost to make your next stay exceptional.Thank you again for your valuable input.

10/10 – Uitstekend

Raywyn

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jailani, Assistant General Manager op 19 dec 2023
Thank you so much for your review!

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was here for the week on business and was very satisfied with the staff and hotel amenities. The suites are large and comfortable with all the amenities you need while away from home. The staff is friendly and welcoming which is hard to find anymore. Highly recommend this location.
3 nachten verbleven in december 2023
Reactie van Jailani, Assistant General Manager op 14 dec 2023
Thank you so much for your review. We are so glad you had a great stay with us. We hope to see you soon

10/10 – Uitstekend

Kristine

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
I stay here when i am in Oak Brook for business. It is a great place, but not within walking distance to restaurants or shopping. If you need food they do have a small convenience food area and I usually utilize Uber Eats.
1 nacht verbleven in december 2023
Reactie van Gali op 8 dec 2023
Thank you for choosing us during your Oak Brook business trips. We're glad you enjoyed your stay.While we're not within walking distance to restaurants or shopping, we're pleased you found our convenience food area helpful. Utilizing Uber Eats is a great idea.Your feedback is valuable, and we'll consider it for future improvements. We look forward to welcoming you back and ensuring your stay is even more enjoyable.

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for the amazing stay. Quiet and very beautiful
1 nacht verbleven in december 2023
Reactie van Jailani, Assistant General Manager op 9 dec 2023
Thank you for the great review! We are happy to hear you enjoyed your stay

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room & location!
We chose Hyatt House due to its proximity to Rush Oakbrook. Husband had a procedure scheduled at 6:30am. We came the night before and went home the day after. Our room was very spacious, clean, quiet, just what we needed! Staff was very friendly and helpful. We are coming back for a 2nd procedure and definitely will stay at Hyatt House again.
2 nachten verbleven in december 2023
Reactie van Monica, Guest Service op 7 dec 2023
Thank you so much for a great review Tina! We are happy that your stay with us was a great one, see you again soon!

8/10 – Goed

Jerry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotels.com Screw Up
Great hotel. But you (Hotels.Com) screwed up the reservation. Also the address on your website is WRONG causing us delay and confusion.
3 nachten verbleven in december 2023
Reactie van Monica, Guest Service op 7 dec 2023
Thank you for your feed back, and for choosing The Hyatt house! We will definitely send this over to the right department and get it fixed right away.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spacious and clean room.
Pleasant, Lisa Brys at the service and quality of the hotel. I will definitely stay again on my next trip.
2 nachten verbleven in november 2023
Reactie van Jailani, Assistant General Manager op 7 dec 2023
Thank you so much for your review. We can't wait to see you again.

10/10 – Uitstekend

Cori

1 nacht verbleven in november 2023
Reactie van Esmeralda op 21 nov 2023
Hello, thank you for your review hope to see you back again with us soon!

10/10 – Uitstekend

Michael

1 nacht verbleven in november 2023
Reactie van Jailani, Assistant General Manager op 9 dec 2023
Thank you for the 5 star review