Luxe beddengoed, donzen dekbedden, pillowtop-bedden

Beoordelingen van JW Marriott Chicago

4.5 out of 5
JW Marriott Chicago
151 West Adams Street, Chicago, IL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 693 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 212 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 50 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1001 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good experience
Wonderful experience. Friendly and accommodating staff. Very nice fitness area.
18 nachten verbleven in september 2023

10/10 – Uitstekend

Mychal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in april 2024

10/10 – Uitstekend

Betty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent!!!!
2 nachten verbleven in april 2024
Reactie van Executive Administrator op 29 apr 2024
Dear Betty, Thank you for your recent stay at the JW Marriott Chicago and for posting a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again on your next visit to Chicago. Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

Aaron, Richmond Hill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in april 2024
Reactie van Executive Administrator op 16 apr 2024
Dear Aaron, On behalf of our team at JW Marriott Chicago, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Chicago.Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mindy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were welcoming, courteous, and friendly. The location was perfect and room was beautiful and clean!
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Terra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay! Loved the giant tub and view. On site Italian restaurant was great. We will be back.
2 nachten verbleven in april 2024
Reactie van Executive Administrator op 8 apr 2024
Dear Terra, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved dining at our on-site restaurant, The Florentine, and the amazing views. It was a pleasure hosting your stay, and we look forward to seeing you at JW Marriott Chicago on your next visit to the area.Warmly,Viviana AguilarExecutive Administrator

8/10 – Goed

armand joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Kayln

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Executive Administrator op 2 apr 2024
Dear Kayln, Thank you for choosing JW Marriott Chicago and for the generous rating. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 – Uitstekend

Dana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very accommodating
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Shanel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
2 nachten verbleven in maart 2024
Reactie van Executive Administrator op 12 mrt 2024
Dear Shanel, Thank you for the generous review of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences so your comments are a pleasure to read. It was an honor for us to welcome you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Executive Administrator op 22 apr 2024
Dear Joseph, Thank you for the splendid rating! It was a true pleasure to have the opportunity to make your experience memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Chicago for another spectacular escape.Warmly,Viviana Aguilar,Executive Administrator

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fit and finish are what you expect at a JW Mariott. Middle of the city and whisper quiet inside. Will stay again.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Chardae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in februari 2024
Reactie van Executive Administrator op 19 feb 2024
Dear Chardae, Thank you for the generous review. We are pleased that we exceeded your expectations and that we could be a part of crafting an enriching experience for your Chicago visit. It was our pleasure accommodating you at JW Marriott Chicago, and we look forward to seeing you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

Alex

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall great experience
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Ana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Executive Administrator op 11 feb 2024
Dear Ana, It was a pleasure to welcome you to JW Marriott Chicago. We are pleased that your time with us was perfect from beginning to end. On behalf of all of us, we thank you for taking the time to give us a perfect score, and we hope to see you again soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 – Uitstekend

Manuela

2 nachten verbleven in februari 2024
Reactie van Executive Administrator op 11 feb 2024
Dear Manuela, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are passionate about crafting enriching experiences with our inspired service and commitment to quality, and we are delighted you enjoyed your time with us. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

10/10 – Uitstekend

William

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Steve

5 nachten verbleven in januari 2024

10/10 – Uitstekend

Mitch

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Rachel

Reisde met familie
1 nacht verbleven in januari 2024
Reactie van Executive Administrator op 27 jan 2024
Dear Rachel, Thank you so much for the perfect rating of your time at JW Marriott Chicago. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Warmly,Viviana Aguilar,Executive Administrator

10/10 – Uitstekend

Isaac

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So quiet, comfortable, and easy
1 nacht verbleven in januari 2024
Reactie van Executive Administrator op 9 jan 2024
Dear Isaac, Thank you for choosing JW Marriott Chicago and for the kind review. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay so very memorable. We hope to welcome you again soon.Warmly,Viviana AguilarExecutive Administrator

8/10 – Goed

Megan

4 nachten verbleven in december 2023
Reactie van Executive Administrator op 21 jan 2024
Dear Megan, We appreciate your gracious rating about your stay at JW Marriott Chicago. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

Matthew

2 nachten verbleven in december 2023

10/10 – Uitstekend

Larry, Geneva

1 nacht verbleven in december 2023

10/10 – Uitstekend

Everitt

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice
2 nachten verbleven in december 2023
Reactie van Executive Administrator op 20 dec 2023
Dear Everitt, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

Whitney

1 nacht verbleven in december 2023
Reactie van Executive Administrator op 12 dec 2023
Dear Whitney, Thank you for choosing JW Marriott Chicago for your time in the city. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. Thank you for recognizing our passion for exceptional hospitality, and we hope to see you again soon. Warmly, Viviana Aguilar Executive Administrator

10/10 – Uitstekend

LaVonda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Yee Mei

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
well equipped gym equipment, nice indoor pool and hot tub.
2 nachten verbleven in november 2023
Reactie van Executive Administrator op 29 nov 2023
Dear Yee Mei, Thank you for sharing such a generous review. At JW Marriott Chicago, we take pride in offering a stylish array of amenities and services designed to inspire and enrich each guest, and we are delighted to hear that our offerings helped revitalize your mind, body, and spirit. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Warmly, Viviana Aguilar Executive Administrator

4/10 – Matig

Carole

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Purposely booked the two queen room on the executive level that stated the rooms all had bathtubs. This was a gift for my mother-in-law, who does not have a bathtub in her house and upon speaking with her, this had a double vanity with only a shower. This completely defeated the purpose of the gift and very upset.
1 nacht verbleven in november 2023
Reactie van Executive Administrator op 29 nov 2023
Dear Carole, Thank you for choosing our hotel and for sharing your review. We hope your overall stay was pleasant. However, we sincerely apologize for the disappointment you experienced with regard to the room allocated to your mother-in-law which took away from the memorable trip you planned. Kindly know that our Guest room with two queens is equipped with a bathtub, while the Executive Queen room features a double vanity with a shower. We are dedicated to ensuring transparency in every aspect of the booking process. Moreover, our front desk is always accessible to assist you, ensuring a delightful and enjoyable stay. We truly appreciate your understanding and patience. Your feedback is invaluable, and we hope you will consider revisiting us in the near future.Warmly, Viviana Aguilar Executive Administrator

6/10 – Redelijk

Nico

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
The property was good looking and the location was very central. Personnel was very attentive. However, there were 3 things that did not like and that usually most of the hotels provide. 1) Internet: When I tried to log in to the hotel Internet the WiFi connection required me to pay an additional fee to have Internet access. There was a free connection (requiring the guest to suscribe to the hotel’s reward program). I did suscribe but was not able to access to Internet I even tried to contact IT and Room Service but they told me I needed to pay. 2) Microwave: One day I needed to heat some food in the microwave and was surprised the room did not include any, so I asked room service if they have one available but they told me that I would be charged 30 USD for using microwave they had at the reception. 3) TR Room: After checking out from hotel, the concierge told me there were not any charges additional to what I had already paid but later in the day I received my hotel receipt where they charged me 167 USD plus taxes for the concept of TR Room which I was not informed was going to be charged.
3 nachten verbleven in november 2023
Reactie van Executive Administrator op 29 nov 2023
Dear Nico, Thank you for taking the time to tell us about your visit. We are glad our modern luxurious hotel here in the heart of Chicago, convenient to so many great attractions, and the dedicated service from our ladies and gentlemen helped to make your stay overall satisfactory. However, we regret not meeting all of your expectations. We appreciate you being a part of the Marriott family after signing up for the Bonvoy membership. However, since you became a member on this stay, you will be getting the benefits from the next visits if you book through us. We also understand your frustration due to any concerns regarding your invoice. Thank you for bringing this observation to our attention; we will share your message appropriately. We hope to have the opportunity to provide you with the seamless and enriching stay you deserve.Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

Miguel Angel Mendoza

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente hotel, muy recomendable, seguro regresaría
3 nachten verbleven in november 2023

10/10 – Uitstekend

ANGELICA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1st time in Chi-Town
Our stay at the JW Chicago was perfect. It was clean, quiet and centrally located to everything. We will definitely stay here when we come back to Chicago!
3 nachten verbleven in november 2023

6/10 – Redelijk

OMAR

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No sabia que cobraban el Wi Fi, creo que eso no es correcto
3 nachten verbleven in november 2023
Reactie van Executive Administrator op 22 nov 2023
Dear Omar, We appreciate your choosing our hotel for your visit to the city and hope that your overall stay with us was pleasant. However, we regret the disappointment you experienced with certain additional costs during your visit. We understand your frustration and appreciate your patience. Your feedback is invaluable to us as we continually seek opportunities to enhance our guest experience. We also encourage you to participate in our Marriott Bonvoy program so you can take advantage of exclusive perks, including member-only rates and free internet. We hope you will give us another chance to provide you with the seamless and enriching stay you deserve.Warmly, Viviana Aguilar Executive Administrator

10/10 – Uitstekend

Joy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
JW Marriott hotel was a wonderful stay. Guest services, rooms, food, cleanliness and amenities is a 10 out of 10!
1 nacht verbleven in november 2023
Reactie van Executive Administration op 20 nov 2023
Dear Joy, Thank you for choosing to stay at JW Marriott Chicago and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to Chicago. We look forward to your next visit.Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

Laura

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Birthday weekend getaway/Mamas weekend away! My girl friend and I enjoyed our stay here. The customer service was amazing from the concierge to the bell hop and front desk staff. Loved having a drink at the hotel bar in the evening. Everything was top notch! I loved that our bartender knew so much about the area and different popular destinations from dining to attractions. Stayed on the fourth floor, and was impressed by the amount of privacy we had in our "hallway." Once exiting the elevator, I used my key card to open a door to another "hallway" that only had two rooms in it. So quaint, so quiet. Loved it! The beds are so comfortable! Would definitely stay here again.
1 nacht verbleven in november 2023
Reactie van Executive Administrator op 11 nov 2023
Dear Laura, Thank you for choosing JW Marriott Chicago to celebrate your special occasion. It is rewarding to know that you and your girl friend had a spectacular experience in our hallway and our spacious hotel rooms, updated and inspired by the iconic Pullman luxury railcar. We are also delighted to read that our knowledgeable and dedicated ladies and gentlemen helped craft a seamless experience during your visit, and we will gladly share your kind compliments with them as a token of appreciation for their dedicated service. It was a pleasure serving you as our guest, and we look forward to welcoming you back on your next trip to Chicago.Warmly, Viviana Aguilar Executive Administrator

6/10 – Redelijk

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room too small for two double beds.
2 nachten verbleven in november 2023
Reactie van Executive Administrator op 5 nov 2023
Dear Peter, Thank you for reviewing our hotel, and we are pleased to know your overall stay was enjoyable. We also appreciate the recognition of areas where we can elevate our guest experience. We apologize for the inconvenience you faced with our guestroom, and we are grateful for your patience. We hope you will re-visit us whenever you are in the area. Warmly,Viviana Aguilar

8/10 – Goed

Devin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay!
Hotel was on the pricy side, but very clean, comfortable and staff was super helpful.
1 nacht verbleven in oktober 2023
Reactie van Executive Administrator op 3 nov 2023
Dear Guest, Thank you for being our guest at JW Marriott Chicago. We continually craft enriching experiences for our guests through inspired service and commitment to quality. Our ladies and gentlemen work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with them. It was our pleasure to host you, and we look forward to welcoming you again soon.Warmly, Viviana Aguilar Executive Administrator

10/10 – Uitstekend

Brandi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Executive Administrator op 5 nov 2023
Dear Brandi, On behalf of all of us here at JW Marriott Chicago, thank you for the excellent review. We are pleased to know how much you enjoyed our stylish array of amenities and services. On your next visit, we hope you will be able to visit our state-of-the-art luxury spa for some pampering and relaxation. Thank you for staying with us, and we look forward to providing you with another enriching experience soon.Warmly,Viviana Aguilar

10/10 – Uitstekend

George

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

James

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with nice amenities . Gym was really nice with lots of equipment. Lobby and restaurant bars/ restaurants were lively with friendly service and a good selection of food/drink. I did wish that the windows opened in the rooms- we had unseasonably nice weather and it would have been nice to have fresh air.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Samantha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Executive Administrator op 8 nov 2023
Dear Samantha, Thank you for being our guest and for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at JW Marriott Chicago; we look forward to seeing you again soon. Warmly,Viviana AguilarExecutive Administrator

8/10 – Goed

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Executive Assistant op 25 okt 2023
Dear Roger, Thank you for the generous rating. We are glad that your stay was well balanced with enriching experiences around every corner along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Chicago; we hope to have the opportunity to accommodate you again soon.Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This has become "our" hotel/home-away-from-home when we go to Chicago. LOVE the JW Marriot!
1 nacht verbleven in oktober 2023
Reactie van Executive Administrator op 22 okt 2023
Dear Michael, Thank you for the generous rating of our hotel, JW Marriott Chicago. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we hope you will come back to see us soon.Warmly,Viviana Aguilar,Executive Administrator

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service
Bait and Switch
Despite having a pre-paid and confirmed reservation, I never stayed at the JW. The day before my arrival JW said they cannot accomodate my reservation and I was bumped to the Residence Inn, which is not what I paid for. Just terrible service to be honest.
2 nachten verbleven in oktober 2023
Reactie van Executive Administrator op 21 okt 2023
Dear Guest, Thank you for sharing your review. We regret not being able to accommodate you this time and are sorry for the frustration this caused. However, it is not always possible depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional experience, we are committed to providing every guest.Warmly,Viviana Aguilar,Executive Administrator

10/10 – Uitstekend

Charles Allen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Executive Administrator op 13 okt 2023
Dear Valued Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at JW Marriott Chicago; we look forward to seeing you again soon. Warmly,Viviana AguilarExecutive Administrator

10/10 – Uitstekend

kristen, White plains

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was perfect for walking to most dining and also to marathon start and finish which is why we were in town. The room was spacious and beds comfy. I would definitely stay again if coming back to area mostly because of the ease of walking to most locations including millennium park and the art institute.
6 nachten verbleven in oktober 2023
Reactie van Executive Administrator op 14 okt 2023
Dear Kristen, Thank you for being our guest at JW Marriott Chicago and sharing your experience. We are delighted to know you were pleased with our ideal location, spacious accommodations, and comfortable beds. It was a pleasure to host you, and we look forward to your return visit. Warmly,Viviana AguilarExecutive Administrator

8/10 – Goed

ludita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Memorable Family stay
Room wasnt ready at 5.30pm but staff were extremely pleasant and accomodating. Late check out of 12 is great. Great to have a fridge. (Need more than 2 teabags a day though although they were happy to give me quite a few to keep me going). Pool great! Excellent location and we were amazed at how quiet the rooms were.
6 nachten verbleven in oktober 2023