Terras

Beoordelingen van Sonesta ES Suites Chicago Waukegan Gurnee

3 out of 5
Sonesta ES Suites Chicago Waukegan Gurnee
1440 S White Oak Dr, Waukegan, IL

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 629 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 1001 beoordelingen" "

8,8/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Deval, Tracy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet! Would definitely use this again.
2 nachten verbleven in mei 2024

8/10 – Goed

Bendu

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is my third time staying at this location. The staff are friendly and helpful. Breakfast is seasoned to perfection. I have three things that can be approved upon: the bathroom was a little dirty and there was a used towel still hanging up, the pressure of the water was low (this could be because of the water leak they had when I checked in), and please get more suitcase carriers.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Shea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Robert, Berkeley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 19 mei 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 – Redelijk

Chaye

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very average and in need of repairs and freshening up in the rooms and baths. Dingy accommodations. Also odd that on week days breakfast ends at 8 am.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Glaiza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
feel like home.
1 nacht verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 19 mei 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 – Uitstekend

Cari Rene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 15 mei 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Yaritza Acosta

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Exelente lugar
5 nachten verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 13 mei 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 – Uitstekend

Jeleeka

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the space available in each room. It was clean and accessible to the Naval Base. The staff was friendly and accommodating.
3 nachten verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 12 mei 2024
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

8/10 – Goed

Jacqui

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 13 mei 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

10/10 – Uitstekend

Todd

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
3 nachten verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 11 mei 2024
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 – Uitstekend

Cameron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time visiting. Cant wait to come back 🙌
3 nachten verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 11 mei 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Oswaldo Balderas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service
3 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 11 mei 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 11 mei 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

sharon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very clean and smelled clean as well. The full kitchen was a hit, & i love love love the whole bedroom situation this was my second sonesta stay but a first for the ES. I will definitely be ataying with the sonesta again! Oh btw the continental breakfast was like none other they had a big variety and not just sandwiches and muffins... whomever made the scrambled eggs needs a raise lol.
2 nachten verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 7 mei 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. I will let the breakfast attendant know about your comments. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Paola

Reisde met familie
The staff were excellent host ( starting in lobby with the girl ( she’s around 25)that did all my paper work when I arrived at 2-3 pm . She also was bilingual. This other blonde lady. Around 50 years also really nice . The ladies that prepare the breakfast also very friendly. Very happy with the service.
4 nachten verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 7 mei 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Mallory

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Seemed to be an older property, but was clean and quiet and staff was very friendly and helpful!!
1 nacht verbleven in mei 2024
Reactie van Christina Webb, Front Desk Supervisor op 6 mei 2024
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. Everything was nice and cleaned.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Armando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was close to our destination Great Lakes Navy Station.
4 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 29 apr 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 of us traveling for a wedding, suite xould not have worked out better. All of us had our own space, 2 bedrooms, 2 bathrooms abd living room pullout all with own television. Kitchenette had everything and property was nice and clean- commercial feel to the area with shopping and stores within minutes. Felt safe and comfortable the entire time- stayed 3 nights 4 days
3 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 29 apr 2024
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.

8/10 – Goed

Fernando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is clean and excellent service. Is a great service and beautiful place.
4 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 28 apr 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
5 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 23 apr 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 – Uitstekend

Jonathan Didier

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
It was very quiet and Homey and accessible
2 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 20 apr 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 – Uitstekend

Hanayah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Keep it up
2 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 19 apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was DELICIOUS and staff was very friendly too!
2 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 20 apr 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Lorene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, friendly staff!
7 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 19 apr 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.

6/10 – Redelijk

Liseth

Reisde met familie
Breakfast in the morning
1 nacht verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 19 apr 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 – Uitstekend

Nate

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
$15 voucher for the market was provided to us. Front desk gentleman we dealt with was amazing. However breakfast hours from 6a-8a were a bit odd. Breakfast should go until at least 9, if not 10.
1 nacht verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 18 apr 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 – Uitstekend

Hanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in- Christina helped us to check-in sooner than expected. Very kind,professional staff.
1 nacht verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 10 apr 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Hope to see you for many more concerts. We hope to welcome you back to the hotel soon!

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable, quiet, and it provided everything we needed. The staff members were wonderful and Christina was welcoming, personable, and kind! Go Navy! Highly recommend!
2 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 10 apr 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 – Uitstekend

Shella

4 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 28 apr 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 – Uitstekend

Dolores

Positief: Netheid, personeel en service en voorzieningen
I was pleasantly surprised
2 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 7 apr 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The kitchen in the unit was great. Rooms are spacious.
2 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 15 apr 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

8/10 – Goed

Robert

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great. I just don’t wanna be next to the Laundry room. Next time
2 nachten verbleven in april 2024
Reactie van Christina Webb, Front Desk Supervisor op 6 apr 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

8/10 – Goed

Elizabeth, Chicago

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Interesting property as there is a main building-check in and breakfast- with separate buildings for the rooms. The tv internet went out the morning we were leaving.
1 nacht verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 2 apr 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

6/10 – Redelijk

Tina

Reisde met familie
Positief: Personeel en service
It was extremely noisy due to construction going on that we were not told about ahead of time. Honestly I would have stayed somewhere else had I known. They started outside our room window at 7:30am, making it impossible to sleep. Plus the hotel is just made poorly with paper thin walls. You can hear people stomping upstairs above your room, and the water running and toilets flushing from surrounding rooms, peoples TV’s in the rooms next to you, people just taking in rooms next to you. I literally barely slept.
4 nachten verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 2 apr 2024
"Your feedback about your recent stay is greatly appreciated. We are immensely troubled that the noise issues you experienced caused your stay to be unpleasant. These are not indicative of the guest experience we strive to provide and are working tirelessly to eliminate this from reoccurring. We hope that your next visit to the area will lead you back to our property to allow you to experience first-hand the stay we aspire for all our guests.

10/10 – Uitstekend

Astone

1 nacht verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 19 apr 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 – Goed

Catrine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is bigger than average hotel with all nice appliances to use. The staff was also very nice and friendly.
3 nachten verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 2 apr 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 – Uitstekend

Starla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
2 nachten verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 28 mrt 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 15 apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 – Uitstekend

Nighely

1 nacht verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 15 apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 – Uitstekend

Richcarde

2 nachten verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 15 apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

2/10 – Ontzettend slecht

Mineka

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was disgusting! Cracked leather, dirty towels, stains and cobwebs everywhere. Foul smell in the living area and very uncomfortable beds. I asked the staff for a broom to sweep up the confetti from my daughter’s birthday balloons they said they didn’t have anything which was odd because every hotel normally does. If it wasn’t for the double room I would have given this place a 1 star. The front desk lady is nice though.
1 nacht verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 25 mrt 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. I do apologize that the front desk only carries limited supplies and brooms just aren't an item we carry. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.

10/10 – Uitstekend

Maria Christina, Hendersom

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to the NRTC and lots of dining options nearby. Christine and Zyra were fantastic and extremely helpful, hospitable!
5 nachten verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 21 mrt 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 – Redelijk

Samuel

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I’m a smoker, hotel was not transparent on their smoking policy. Property was completely was completely smoke free. Rooms were not cleaned daily, out of the 5 days we were there, the room was never cleaned.
4 nachten verbleven in januari 2024
Reactie van Christina Webb, Front Desk Supervisor op 12 mrt 2024
It sounds like when your reservations were made were not notified of our services and I can imagine that is frustrating for you. We are an all suite extended stay hotel and our service model to only clean the rooms once per week, and of course at checkout. With that be say, we do apologize that you were not aware, which we do inform guests at check in of cleaning schedule. As for smoking, Sonesta Worldwide is completely smoke free. We do make our guests aware at check in. We hope this does not prevent you from visiting us again the future.

6/10 – Redelijk

Janice

1 nacht verbleven in maart 2024
Reactie van Christina Webb, Front Desk Supervisor op 23 mrt 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 – Uitstekend

Eusebia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We went for my son's PIR in Great Lakes, Naval Base, the distance was very convenient, the service was excellent, the rooms and other comfortable spaces, the attention of the girls was wonderful! thank you!
3 nachten verbleven in februari 2024
Reactie van Christina Webb, Front Desk Supervisor op 27 feb 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Rosa Isela Rios

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved its hospitality and it reminds me of a movie
3 nachten verbleven in januari 2024
Reactie van Christina Webb, Front Desk Supervisor op 26 feb 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 – Goed

Beverly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was answered any questions I had with ease. Very friendly & helpful
4 nachten verbleven in februari 2024
Reactie van Christina Webb, Front Desk Supervisor op 25 feb 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 – Redelijk

Latonya

Negatief: Staat van de accommodatie en faciliteiten
They didn’t ever come clean our room or give us clean towels
4 nachten verbleven in februari 2024
Reactie van Christina Webb, Front Desk Supervisor op 26 feb 2024
It sounds like when your reservations were made were not notified of our services and I can imagine that is frustrating for you. We are an all suite extended stay hotel and our service model to only clean the rooms once per week, and of course at checkout. With that be say, we do apologize that you were not aware, which we do inform guests at check in of cleaning schedule. We hope this does not prevent you from visiting us again the future.