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Beoordelingen van Swissotel - Chicago

4.5 out of 5
Swissotel - Chicago
323 E Wacker Dr, Chicago, IL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 1212 van 1974 beoordelingen" "
Gastenscore: 8 - Goed. 397 van 1974 beoordelingen" "
Gastenscore: 6 - Redelijk. 168 van 1974 beoordelingen" "
Gastenscore: 4 - Matig. 90 van 1974 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 107 van 1974 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Staff super friendly
2 nachten verbleven in april 2024
Reactie van Swissotel op 29 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Raed

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding service
1 nacht verbleven in april 2024
Reactie van Swissotel op 29 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Abdouh

U
1 nacht verbleven in april 2024
Reactie van Swissotel op 29 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so friendly and helpful. Smiles on all faces. Bailey (security) and Brendan ( front desk) were outstanding
3 nachten verbleven in april 2024
Reactie van Swissotel op 29 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Zachery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Swissotel op 29 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Elpida

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience!
1 nacht verbleven in februari 2024
Reactie van Swissotel op 23 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Evelin L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Swissotel op 23 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Kimberly Alice

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
So close to everything.
5 nachten verbleven in april 2024
Reactie van Swissotel op 15 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
4 nachten verbleven in april 2024
Reactie van Swissotel op 12 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Redelijk

Kateisha

2 nachten verbleven in maart 2024
Reactie van Swissotel op 30 apr 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Swissotel op 8 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Daneen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking was crazy expensive, $84.00 per night. But guess thats Chicago overall
1 nacht verbleven in januari 2024
Reactie van Swissotel op 8 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

George

1 nacht verbleven in maart 2024
Reactie van Swissotel op 25 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Shawn

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, , clean, friendly, nice wellness area
4 nachten verbleven in maart 2024
Reactie van Swissotel op 3 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio muy atentos
4 nachten verbleven in maart 2024
Reactie van Swissotel op 3 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Kiara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a great experience
1 nacht verbleven in februari 2024
Reactie van Swissotel op 2 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lake view was amazing! Very clean. Walking distance to restaurants. And the staff was super friendly. Definitely will recommend to family and friends.
2 nachten verbleven in maart 2024
Reactie van Swissotel op 1 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bonito el hotel y muy limpio y la vista que hay, es impresionante
1 nacht verbleven in maart 2024
Reactie van Swissotel op 1 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Swissotel op 23 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Where

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
4 nachten verbleven in maart 2024
Reactie van Swissotel op 1 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Nicholas A.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great parking and loved the room!
2 nachten verbleven in februari 2024
Reactie van Swissotel op 1 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 – Ontzettend slecht

Cassey

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was extremely hot. Took 3 days for it to get fixed to something tolerable, and they gave me a big box fan…like how about just fix the issue. There is no breakfast unless you’re going to pay 15 dollars for oatmeal in a cup. There is in room service, with nothing being less then 25-30 dollars a piece. Even for the appetizers. You also get charged a daily “urban experience fee” and “urban tax fee” when you check out. Not sure what I am experiencing… for 30 dollars a day. Would have rather they have just added that to the charge when we booked. I was there for a conference, at least the conference had free water…that was pretty cool. If you have the option to stay somewhere else…I probably would. But hey they have a nice gym…and free apples in the gym so that was cool.
5 nachten verbleven in maart 2024
Reactie van Swissotel op 27 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Redelijk

Felicia

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
Bathroom was not clean hair in tub, hair in the drainage of the shower.
1 nacht verbleven in maart 2024
Reactie van Swissotel op 26 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Rachael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check-in with Bernard was a breeze! He was wonderful! Online check-out was very convenient.
1 nacht verbleven in maart 2024
Reactie van Swissotel op 26 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

MARJORIE DE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the lobby, the area, our room, the view... Just dont like the elevator system ..
5 nachten verbleven in maart 2024
Reactie van Swissotel op 26 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 – Redelijk

Andrea, Round Lake

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
This is a very average hotel, which isn't a bad thing but it isn't a great thing either. The staff at the front desk seemed distracted in all three interactions I had with them - perhaps short staffed? A-plus for the water pressure in the shower, but the door didn't close entirely which resulted in lots of water on the bathroom floor. $10 for boxed water in the room - hard pass. Would stay again if everything in the area was booked, but it wouldn't be my first choice.
2 nachten verbleven in maart 2024
Reactie van Swissotel op 25 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Redelijk

Kelvin Johnston

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don’t like how they charge you “urban experience fee”- including shoe shine, complimentary coffee between 5a-6a (who is awake at 5😒). High speed internet. I didn’t need internet. I have my phone data. You didn’t have a choice they just charge you 25 dollars a night! Very unprofessional
4 nachten verbleven in maart 2024
Reactie van Swissotel op 25 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Yelitza

Great stay
5 nachten verbleven in maart 2024
Reactie van Swissotel op 17 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Payal

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel Comfortable bed
3 nachten verbleven in maart 2024
Reactie van Swissotel op 25 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

joshua

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The river view was amazing . The hotel staff is amazing . Everyone is super nice. I stayed at the Hyatt across the street couple years back and it is no comparison . Our room had a fridge and they supply you with robes that are super comfortable. Room service is super quick . Next time I visit , swissotel is where I am staying
3 nachten verbleven in maart 2024
Reactie van Swissotel op 25 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The entire stay was amazing!
3 nachten verbleven in maart 2024
Reactie van Swissotel op 25 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking was pricey, valet damaged vehicle.
2 nachten verbleven in maart 2024
Reactie van Swissotel op 25 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in februari 2024
Reactie van Swissotel op 25 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Weikang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Swissotel op 25 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Celina, Tampa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing view of river
3 nachten verbleven in maart 2024
Reactie van Swissotel op 22 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Tajria, Chicago

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it my favorite
1 nacht verbleven in maart 2024
Reactie van Swissotel op 19 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Milovan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in maart 2024
Reactie van Swissotel op 19 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Swissotel I was fantastic the person in front counter was really nice everything was warm what I ordered to eat and I got a good City view of the city of Chicago.
1 nacht verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Eric

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No microwave in the room for the price they charge is crazy. Also gave away my river side view room and said that Expedia didn’t sent them a city. They gave me a corner room with a slight view of the river
1 nacht verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Colin

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location right on the river and Wacker drive. Many options for food and shopping within walking distance.
2 nachten verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Michael Eugene, arcadia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was amazing. Every single person was wonderful. They gave us an early check in. Anything we needed they were there to help. Hotel bar was wonderful, the Palm restaurant’s food was excellent.
2 nachten verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 – Ontzettend slecht

Junko

Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I liked the cleanness of the room but there was a huge issue about internet connection. Wifi did not work almost at all. I am an international tourist and hotel wifi was crucial. On the first day, I asked for a room change, but one of their staff answered it was because many people were connecting and there was nothing they could do. It was 2pm. Obviously it should not be the busiest time at hotel it’s before all guests check in. As internet in room was not only inconsistent but more like not available throughout my stay m, I needed buy eSIM that works in US. The hotel has a Congress hall, and then the room interest should not be interfered even if many other guests using internet. There is definitely a room for improvement. The no internet makes my travel harder.
4 nachten verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Alexis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 – Ontzettend slecht

Taylor

Negatief: Personeel en service
Service (1/5): I have never been treated anywhere near as terribly as the front desk staff here. I came by at 11am to drop off my luggage prior to my 3pm check-in, only to return at 2:15pm to be told that I’ve only just been put in a queue and that my 3pm check in was no longer promised. They did not provide me any valid reason for I was not added to this queue when I first spoke to front desk staff three hours earlier at 11am that morning. Absolutely abhorrent business practice. Overpriced hotel for motel 8 quality service. Room (1/5): There were silverfish throughout the room and the discarded cap of a disposable razor was left in the (tiny) shower. Pictures of both are attached to this review. Rooms and bathrooms are dated, the air vent rattles, and you can hear every sound from upstairs neighbors. This hotel was such a disappointment.
2 nachten verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 – Goed

Boris

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only complaint was noise in hallway at 1:00 am!
1 nacht verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Bharat

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well and conveniently situated. The only hing was that there was no swimming pool. Highly recommend the hotel.
2 nachten verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Serina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great rooms, but parking was somewhat difficult.
1 nacht verbleven in maart 2024
Reactie van Swissotel op 18 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Swissotel op 4 apr 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Goed

Laney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and nice service in storage luggage.
1 nacht verbleven in maart 2024
Reactie van Swissotel op 16 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Uitstekend

Scott, New York

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
will stay again in april
3 nachten verbleven in maart 2024
Reactie van Swissotel op 14 mrt 2024
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.