6 outdoor pools, open 7:00 AM to 8:00 PM, free cabanas, pool umbrellas
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Beoordelingen van MIDA Grande Resort Phuket

5 out of 5
MIDA Grande Resort Phuket
179/450 Had Surin Soi 4, Moo 3, Choengtalay, Choeng Thale, Phuket Province

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 19 van 50 beoordelingen" "
Gastenscore: 8 - Goed. 8 van 50 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 50 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 50 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 50 beoordelingen" "

8,0/10

Netheid

7,0/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Candace

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024

10/10 – Uitstekend

Amy Louise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
22 nachten verbleven in maart 2024

6/10 – Redelijk

Nita

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Overall we enjoyed our stay for a family reunion. The pools were great, room spacious and comfortable and breakfast good. However staff were uncommunicative, not responding to any emails prior to our stay when we wanted to organise transfers from the airport. The area wasn’t particularly convenient and dining options fairly limited- one onsite restaurant which also delivered room service. The room would have been better if some practical details were considered- there were no power points in the kitchen and we had to plug the coffee machine into a socket in the bathroom! Although we had a suite with a kitchen there were no cooking implements and nothing to wash up which would have been handy with our small children.
9 nachten verbleven in april 2024

6/10 – Redelijk

Tom Narathorn

Negatief: Netheid, staat van de accommodatie en faciliteiten
17 nachten verbleven in maart 2024

8/10 – Goed

Keith

3 nachten verbleven in maart 2024

10/10 – Uitstekend

josiane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent établissement mais le wifi ne fonctionne pas bien Impossible d’envoyer un simple mail
4 nachten verbleven in maart 2024

8/10 – Goed

IN KYUN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
6 nachten verbleven in maart 2024

8/10 – Goed

IN KYUN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Thibaut

Reisde met partner
Positief: Voorzieningen
Really great place! The staff couldn't find our reservation at first but reacted quickly and graciously upgraded to one of their villa. We had an amazing stay !
4 nachten verbleven in maart 2024

4/10 – Matig

Serine

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
15 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

IN KYUN

1 nacht verbleven in maart 2024

6/10 – Redelijk

Maria, Milwaukee

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
If you are Handicap please don't stay in this hotel, is a long walk in a hill and the shuttle bus never pick you up from the entry to the hotel rooms, because they don't have enough stuff. Stuff are very friendly but they can't take care of everything. The Properly are really nice and safe.
4 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

clemens, Bad Aibling

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Hotel ist ein Alptraum. Wir haben keine Handtücher bekommen. Die alten wurden aber mitgenommen. Das Duschgel ist leer, wird aber nicht nachgefüllt. Das Personal ist nicht besonders freundlich oder bemüht. Man fühlt sich nicht als Gast in diesem Hotel! Die Kaffe Kapseln werden nicht aufgefüllt und man muss sehr geduldig sein wenn man etwas braucht.. Ich jedenfalls nur davon abraten hier zu buchen!!
3 nachten verbleven in februari 2024
Reactie van Management Team op 13 feb 2024
Dear Clemens,We apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

8/10 – Goed

Myles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024
Reactie van Management Team op 13 feb 2024
Dear Myles,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

4/10 – Matig

Niels

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
En rigtig dårlig oplevelse med det russer hotel
En rigtig dårlig oplevelse Morgenmaden var cafeteria agtig 1medarbejder til at lave kaffe til alle hotellets gæster Dårlig service
4 nachten verbleven in januari 2024
Reactie van Management Team op 13 feb 2024
Dear Niels,We apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

10/10 – Uitstekend

Alina Andreea Anamaria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place and safe for family holidays. Clean and friendly service, close to the beach and restaurants.
14 nachten verbleven in december 2023
Reactie van Management Team op 13 feb 2024
Dear Alina Andreea Anamaria,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

8/10 – Goed

glenn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Huge resort, can be a walk if you are staying in the back area, facilities are top notch, staff friendly and accomodating. Not that close to the beach.
4 nachten verbleven in december 2023
Reactie van Management Team op 13 feb 2024
Dear Glenn,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

4/10 – Matig

Irie

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
チェックイン、チェックアウト、フードのオーダー等、全てに時間がかかる。
2 nachten verbleven in januari 2024
Reactie van Management Team op 13 feb 2024
Dear Irie,We would like to apologize for delaying our answer to your much appreciated comments and suggestions.Also, we apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

4/10 – Matig

Salomeh

Negatief: Personeel en service
It's a 3 star hotel at best.
This was not a 5 star hotel. The staff are not service minded at all, except the tour booking. At room cleaning, somethimes they would forget to add towels, soap and toilet paper. We had to call to get these items and even then they would forget. We had a kitchen with no cutlery and we had ants. The breakfast were ok, but I've had much better at lower rated hotels. The shuttle service to the beach did not work, they had to drive back and forth cause they didn't have enough cars, so you had to wait. Overall I was disappointed cause I was expecting a better service.
15 nachten verbleven in december 2023
Reactie van Management Team op 13 feb 2024
Dear Salomeh,We would like to apologize for delaying our answer to your much appreciated comments and suggestions.Also, we apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

4/10 – Matig

Aisling

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disorganized, no systems in place, housekeeping service not consistent. Overall not a good experience
4 nachten verbleven in november 2023

6/10 – Redelijk

Brieanna

3 nachten verbleven in november 2023

4/10 – Matig

Melissa

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pésimo servicio la playa demasiado lejos y solo te dan 3 horarios para llevarte gratuitamente
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Emma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Grounds are kept tidy, decent buffet breakfast. Prices for restaurants are pretty good, staff are friendly and polite. Location too far from beach and far away from everything which makes taxis expensive. Great place to stay if you want to get away to peace and quiet.
7 nachten verbleven in september 2023

8/10 – Goed

Nirupa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the stay and cleanliness
7 nachten verbleven in september 2023

10/10 – Uitstekend

Suk

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
a nice 5 star hotel, food is nice & reasonable. Buffet breakfast no surprise but is good. Staffs are very helpful & great. I definitely will come back again.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Gursh

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One of the best resorts I have ever experienced! The resort is nine months old with six swimming pools including four Infiniti pools. The restaurant serves a daily breakfast intercontinental buffet and the lunch dinner are amazing.
4 nachten verbleven in juni 2023

6/10 – Redelijk

Glenn

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

2/10 – Ontzettend slecht

Mike

Zakenreiziger, Reisde met partner
Positief: Netheid
Negatief: Personeel en service
This hotel is not ready to be open and the staff are useless with less than zero urgency of carrying out any small task at all
Reactie van PR & Marketing Mida Grande Resort Phuket op 2 jan 2023
Dear Mike, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations and that you had some problems with our service. Our team will review and improve our services because guest satisfaction is our top priority. Our staffs will also be trained to exceed service expectations propertly. with Grande regards, Marketing Team

2/10 – Ontzettend slecht

Ho Yin

2 nachten verbleven in november 2022
Reactie van Marketing Team op 5 dec 2022
Dear Ho Yin, Thank you for your review.I am very sorry about this disappointing experience. We hope you will give us another chance to welcome you back in the future.Once again, please kindly accept our most sincere apologies.with Grande regards,

10/10 – Uitstekend

sarocha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Size of room, facilities
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Adhimes

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the property’s environment. Nice for taking photos and share on instagram. Nice food and drink with reasonable price. The staffs are warm welcome but quite new.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Jonas

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staffs and good services. Having a really good time staying here. Would recommend to my lads xx.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Kitipong

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ดีมากเลยครับ ห้องใหญ่ สะอาด ที่จอดรถเยอะมากๆครับ ประทับใจเลย
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Thatiphat, Thalang

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel propety space is very large. Nice view from rooftop swiming pool. There are many pools. I love fitness center.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Pojjanalee

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located not far from Airport, beautiful beach nearby. Room is quite new and clean with fully equipped. Lovely comfy bed. Helpful staff especially Khun Aoi.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Oat

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place and good staff service
1 nacht verbleven in augustus 2022

8/10 – Goed

Panchapha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
new room, super extra soft and comfortable bed! nice view from rooftop infinity pool, unfortunately no time to enjoy the rooftop bar.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Nicha

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New property clean and cool!
1 nacht verbleven in juli 2022

2/10 – Ontzettend slecht

Amanjit

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
I did not like my stay. People who were the check in staff were not so nice. The first day we came to check in the lady didn’t even ask our name she assumed we were someone else and got all stressed. She was like you guys have a last minute booking and was rude. Then when they took our passports they still didn’t realize that she mistook us for someone else. I told her to look at our names and then she realized she made a mistake and tried to become nice. The entire stay the pool bars were closed. The house keeping people were nice. But also when checking out it was just an eh experience. Over all I liked the views of this hotel. But the front desk staff were not so professional/welcoming for such beautiful resort.
4 nachten verbleven in juni 2022
Reactie van Reservation Teams op 14 jun 2022
Dear Mr. Amanit, Thank you for taking the time to share your feedback, While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Please accept our sincerely apologize. We have taken you feedback for serious improvement to implement more of our front office team members for a better guest’s recognition and smoothest check-in/out process. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you great experience of stay that so many of our guests have grown so fond of Sincerely Hotel Management

8/10 – Goed

WU

5 nachten verbleven in april 2022
Reactie van Reservation Teams op 18 mei 2022
Dear Ms. Wu, Greeting From Mida Grande Resort Phuket , Thank you for your feed back review , we hope that you had a nice stayed with us and looking forward to welcome you in the next visit Phuket. Should you may require further information or any assistant please do not hesitate to contact us. Best Regards Reservation Teams

10/10 – Uitstekend

Oscar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ett helt nybyggt hotell där personalen var super trevlig. Det var super fräscht och man fick en bra service när man behövde. Rooftop baren var perfekt och med en bra utsikt.
3 nachten verbleven in maart 2020
Reactie van Patty op 21 mrt 2020
It's very nice to hear that you have enjoyded and have a good memorendum for all your duration. We are looking forward to welcome you back to our hotel in very soon. We wish you will have a safe flight back home.

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Das Hotel ist nicht fertig! Bauarbeiten sind immernoch im Gange. Es ist daher sehr laut, wenn man sich am Pool entspannen möchte. Die Zimmer sind auch nicht fertig eingerichtet; es hat in der Küche weder Besteck, noch Gläser oder Teller. Wir mussten mehrmals nach Toilettenpapier fragen, da die Putzleute keine neuen Rollen gebracht haben. Das Personal war sehr freundlich. Dieses Hotel sollte noch nicht geöffnet sein, und es hätte eine Bemerkung bei Ebookers geben sollen, dass dieses Hotel noch in der Bauphase ist.
14 nachten verbleven in januari 2020
Reactie van Reservation Team op 24 jan 2020
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in januari 2020
Reactie van Reservation Team op 17 jan 2020
Dear Valued guest Thank you very much for stay with us

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Where to start...? In a nutshell the property as a whole is only half built so entire accommodation blocks and rooms/floors are still being constructed and furnished. The entire lower area of the resort is still a construction site. That said, there was no noticeable noise disruption for our week there. But the problems are there, and unfortunately once we spotted one then they just kept on coming: - chaotic check-in and check-out with staff - three different credit cards refused by their PDQ machine - some pool areas closed yet still filled with (green) water and rubbish; no signage or barriers to prevent entry to these including the kids pool - restaurant and food offering basically non-existent. A total of 15 Thai and snack sandwich dishes including desserts. All but one meals order were served tepid to cold - construction dust in room - electrical wires exposed on the pool - alarms on room doors to sensitive - I had to go and shake the handling of a neighbouring room at 7.30 to turn off the alarm - security door and fire exits wedged open by builders & staff - WiFi wasn’t strong enough to allow streaming - phone in room didn’t work I should add that we met the general manager to relay our concerns; whilst he listened attentively it appeared he had no power to particularly rectify issues large or small. This is simply not currently a 5* property and is completely mis-sold. Evidently the developer’s cashflow is more important than respecting guest’s holidays
7 nachten verbleven in december 2019
Reactie van Reservation Team op 7 jan 2020
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 – Uitstekend

giada

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2019
Reactie van ReservationTeam op 6 jan 2020
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.

10/10 – Uitstekend

Yong

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pros: Brand new property, very clean. Friendly staff. Cons: not completely setup, not all pools open, no resort cart to transport guests around
2 nachten verbleven in december 2019
Reactie van Reservation Team op 6 jan 2020
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
とてもよい。説明が丁寧
3 nachten verbleven in december 2019
Reactie van Reservation Team op 24 jan 2020
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.

2/10 – Ontzettend slecht

A

4 nachten verbleven in december 2019