Thank you for sharing your feedback with us. We appreciate your insights as we continuously strive to enhance our guests' experiences.We understand your concerns regarding the location of the hotel and the challenges it may pose in accessing the island's attractions. Unfortunately, due to the strict control imposed by the taxi commission on the island, alternative transportation options like Uber and Lyft are unavailable, and establishing private shuttles for individual properties is not feasible. However, we do provide a small map in your welcome packet to assist with navigation in areas with limited cell service.We are delighted to inform you that we do have a store called "Smugglers" within the hotel premises, offering a variety of essential items for your convenience. We understand the importance of having access to such amenities during your stay, and we continuously strive to meet the needs of our guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Thank you so much for your wonderful review! We're delighted you enjoyed your stay and appreciated our quiet atmosphere, mixed drinks, and pizza. Your kind words mean the world to us! We can't wait to welcome you back for another fantastic experience!

Thank you for your kind words! We're thrilled to hear you enjoyed our beautiful pool and found our staff to be helpful and friendly. We appreciate your feedback about transportation and dining options and look forward to welcoming you back in the future!

Thank you for the positive feedback!

We're thrilled you had an excellent stay! Thanks for appreciating our clean, quiet atmosphere, friendly staff, and convenient location. We hope to welcome you back soon!

Thank you for your feedback! We hope to welcome you back in the future.

Thank you for your wonderful review! We're thrilled to hear that our property exceeded your expectations and provided you with the luxurious, quiet, and laid-back experience you were seeking.

Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had an overall enjoyable experience during your stay.

Thank you for taking the time to share your feedback with us. We truly appreciate your insights and perspective on your recent experience at our property.We are glad to hear that you acknowledge the potential of our resort and that you found our staff to be friendly and helpful. It is wonderful to know that our team made a positive impact on your stay.We understand that our location and certain aspects of our facilities may present challenges for some guests, such as the absence of an elevator and the remote setting. Rest assured, enhancing accessibility and addressing any security concerns are among our top priorities as we continue to evolve and improve.Your comments regarding our rooms, dining area, and overall ambiance are acknowledge. We are committed to refining these aspects to create an even more enjoyable and comfortable experience for our guests.

Thank you for your feedback!

Good Morning,Thank you for taking the time to share your feedback. We understand your frustration regarding the extra charge upon arrival. However, we'd like to clarify that the additional fee was imposed by Expedia due to the change made to your reservation two days prior to your arrival, as bookings through third-party platforms are subject to their policies. We apologize for any inconvenience this may have caused and appreciate your understanding.

Good Morning,I am sorry to hear about the bug situation. We do our best with controlling them by hiring exterminators to come on property to take care of them. Since we are located in a hotter climate and it is the rainy seasons, bugs do find their way inside sometimes especially if the sliding door is left open which I was told by security that you guys did. It is part of living down here. Hot temperature, Rain, and Humidity causes them to come on property. I hope you understand, and we apologize.

Good Morning,Thank you for your feedback. We are surprised by your claim regarding the lack of hot water during your stay, as this has not been reported by any other guests. We take pride in maintaining high standards and can confirm that hot water was available throughout your visit. We even went the extra mile and offered you a different room which you checked out and claimed that it was "warmer" but opted into staying in your room instead of moving. The guest that was with you also informed the Front Desk agent that the hot water was hot enough for him, but not for you. As per your claim that we do not respond or communicate, I do want to inform you that according to Expedia, we have a 98% response rate and an average response time of 16 hours. Which also make this claim false.

Good Afternoon, thank you for the feedback. Our staff make sure our guests have an amazing time during their stay. Whenever you are ready we are always here to welcome you back.

Thank you for your feedback. Reviews like these help us work towards being better. I will let the restaurant manager know and hope the next time you visit it us we can give you an even better experience. Safe travels.

Good Day,Thank you and we're glad that you loved it. We look forward to welcoming you again.

We would like to thank you for your stay with us here on St. Croix! We thank you for your positive feedback. We're sorry for any inconvenience as we strive to provide an excellent experience.

Your positive feedback is very appreciated. I'm glad your stay with us was nice and comfortable. We look forward to welcoming you again.

Thank you for staying with us. We appreciate your stay and hope to welcome you back soon!

Thank you for your feedback. What could we have done to make it a 5? Any suggestions will help us out as we are still a brand new establishment.

Thank you for staying with us! We hope to see you soon.

We are proud to know that you were please with your stay and we do look forward to welcoming you again.

Hello, Glad you enjoy your stay and we do look forward to welcoming you again.

We would like to thank you for staying with us. We glad your stay was comfortable and you enjoyed the Grapetree Bay Hotel & Villas and the beautiful island of St. Croix. We strive to provide an excellent experience. If you have any feedback, please share that with us here so we can do our best to improve our services for future guests.

Thank you for your feedback. May I asked what we could have done better that could have made your stay a lot better?

Thank you for your feedback. We are happy to hear about your stay. We are looking forward to your next stay with us!

Thank You for Choosing Us!Dear Jeffrey,Thank you for choosing Grapetree Bay Hotel for your stay! It was a pleasure hosting you, and we appreciate your trust in us. We hope your time here was enjoyable, and we look forward to welcoming you back soon.Best regards,Hotel Management

Thank you for making us your choice of stay on island. We look forward to welcoming you again.

Good Morning Mark, Thank you for the feedback! I hope you enjoyed your time on island.

Dear Carl Charles,We would like to thank you for staying with us. We hope your stay was comfortable and you enjoyed the Grapetree Bay Hotel & Villas and the beautiful island of St. Croix. We strive to provide an excellent experience. If you have any feedback, please share that with us here so we can do our best to improve our services for future guests. Thank you,Hotel Management

Thank you for staying with us. We appreciate your feedback!

Dear John, thank you for taking the time to share your feedback! We are glad you enjoyed your stay at Grapetree Bay Hotel. Thank you!

Thank you for staying with us. We appreciate your feedback!

Dear Anthony, thank you for your choosing to stay at Grapetree Bay Hotel. We appreciate your feedback as it allows us to improve on our product and services. Please let us know how we could have made a better impression on you and/or provided a better experience during your stay.

Thank you for staying with us. We appreciate your feedback!

Thank you for staying with us. We appreciate your feedback!

Thank you for choosing to stay with us. We appreciate your feedback!

Dear Darrell, thank you for your feedback and please accept my apologies for a disappointing experience. We pride ourselves in our cleaning standards, and are upset to hear that you had an issue during your stay. I have reached out to you directly via email so we can discuss how to rectify this situation. As a token of apology we have processed a partial refund of your stay. Once again, please accept our apologies and we hope to be able to welcome you back in the future.

Thank you for staying at Grapetree Bay Hotel! We are glad that you enjoyed your experience, and look forward to welcoming you back.

Thank you for choosing to stay with us. We appreciate your feedback!

Thank you for choosing to stay with us. We appreciate your feedback!

Thank you for choosing to stay with us. We appreciate your feedback!

Dear Yolanda, Please contact the hotel directly so we can discuss how we can improve our facility and services. Regards,

Thank you for your kind words. We are happy you enjoyed your stay at the Grapetree Bay Hotel!

Thank for choosing to stay with us. We appreciate your feedback!

Dear Lance, we are thrilled that you have enjoyed your stay, and found the room to be clean and well equipped. And that view..... it is indeed wonderful!!!! Thank you for staying with us and we look forward to a return visit.

Thank you for choosing the Grapetree Hotel & villas. We appreciate your feedback!