Een bureau, verduisterende gordijnen, een strijkplank/strijkijzer

Beoordelingen van Days Inn by Wyndham Sharonville

2 out of 5
Days Inn by Wyndham Sharonville
11775 Lebanon Rd, Sharonville, OH

Beoordelingen

4,8
Gastenscore: 10 - Uitstekend. 69 van 775 beoordelingen" "
Gastenscore: 8 - Goed. 108 van 775 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 775 beoordelingen" "
Gastenscore: 4 - Matig. 166 van 775 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 294 van 775 beoordelingen" "

5,0/10

Netheid

5,4/10

Personeel en service

5,0/10

Voorzieningen

4,4/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 21 mei 2024
Dear Matt,Thank you for your glowing 5-star review on Expedia! We are thrilled to hear that you had an excellent experience at our hotel. Your feedback means a lot to us and serves as motivation for our team. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Elizabeth

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All filters and vents were filthy, mold on shower curtain, stained linens, dirt and food on floor of room. When I told the gentleman at the front desk, was just told he will look at it, no resolution or attempt to make it better.
1 nacht verbleven in mei 2024
Reactie van Sam patel op 20 mei 2024
Sorry to hear it I will share with staff

8/10 – Goed

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sam op 20 mei 2024
Thank you so much

4/10 – Matig

Gary

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was nice Bed was clean The property needs a lot of tlc
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 15 mei 2024
Dear Gary,Thank you for sharing your feedback with us. We're glad to hear that you found our staff nice and your bed clean. However, we apologize for any areas of the property that may have fallen short of your expectations. Your comments about the need for improvement in the property's condition are valuable to us, and we will address these concerns to ensure a better experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

8/10 – Goed

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 13 mei 2024
Dear Nicole,Thank you for your 4 out of 5 rating and for choosing to stay with us. We're glad to hear that overall, you had a positive experience during your stay. If there are any specific areas where you feel we could improve, please let us know. Your feedback helps us enhance our services for all guests. We appreciate your patronage and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Shannon

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
NOT A PET FRIENDLY HOTEL!! Staff was very rude!! Room we were put in had a major leak in the ceiling so we were switched to another room. This room also had a leak in the ceiling above the shower. Our original room was supposed to be a king room but we were switched to a double queen room because no king rooms were available. However, when the ceiling started leaking, a king room magically cancelled. The floor in the king room was extremely sticky as was the side table closest to the bathroom. The light in the bathroom would not stay on. The bedding had yellow stains on the sheet and bedspread. Neither of the rooms had carpet so not sure why we were told at check-in that no pet friendly rooms were available. We were told only “corner” rooms were pet friendly. Overall I would recommend staying FAR away from this hotel!
3 nachten verbleven in april 2024
Reactie van Sam patel op 3 mei 2024
Like I said pets friendly means we allowed pets on charge . We have surtain rooms for pets . Because if we start allowing pets in all rooms smell like pets . Reason to change from carpet to floor because not all people check in mansion that they have pets until we find out either during there stay or at check out . By time we find our pets mess up. Rooms . I love not allowed pets in any of the rooms . Because end of the day this is what we get complain because we refused to have pets in rooms. I wish I would know about day you guys Check out so we can rent room to people need space on business weekend.

2/10 – Ontzettend slecht

Kailynn

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
the room that was reserved was given away even tho paid for ahead of check in. we got smaller beds. poor customer service
1 nacht verbleven in april 2024
Reactie van Sam patel op 28 apr 2024
Sorry to hear that I will share with staff

2/10 – Ontzettend slecht

Jovanna

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was horrible so nasty
2 nachten verbleven in april 2024
Reactie van Sam patel op 23 apr 2024
Very sorry to hear it I will address with my staff right a way

8/10 – Goed

Angie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and beds were very comfortable.
2 nachten verbleven in april 2024
Reactie van Sam patel op 22 apr 2024
Thank you so much

2/10 – Ontzettend slecht

Martín

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sucio lleno de cucarachas. Muchas personas fumando marihuana.
2 nachten verbleven in april 2024
Reactie van Sam patel op 22 apr 2024
I am sorry to hear that I will share with staff . Address it right a way .

10/10 – Uitstekend

Kànika

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks for everything
2 nachten verbleven in april 2024
Reactie van Sam patel op 15 apr 2024
Thank you

2/10 – Ontzettend slecht

Donovan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It smelled bad, dirty, definitely a motel, not a hotel
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 17 apr 2024
Dear Donovan,We apologize for your disappointing experience during your stay. Your feedback about the odor and cleanliness is concerning, and we take these matters seriously. We will address these issues promptly to ensure improvements are made. If there's anything specific you would like to share or if there's anything we can do to make it up to you, please let us know. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

8/10 – Goed

Alisher

1 nacht verbleven in april 2024
Reactie van Hotel Manager op 4 mei 2024
Dear Alisher,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience during your stay. If there's anything specific you'd like to share or if there are areas where we can improve to earn that extra star next time, please feel free to let us know. We value your input and look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Sagar

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 21 apr 2024
Dear Sagar,We apologize for any dissatisfaction you experienced during your stay. Your feedback is valuable, and we would appreciate any specific details or concerns you can share with us so that we can address them and improve our services. We strive to provide all our guests with a pleasant stay, and we regret that we fell short in your case.Sincerely, Hotel Manager

6/10 – Redelijk

Kathleen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
No breakfast. Says there's breakfast on their website.
1 nacht verbleven in maart 2024
Reactie van Sam patel op 25 mrt 2024
Thank you . We are doing grab n go breakfast.

10/10 – Uitstekend

Kande

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great stay here! No issues at all. The staff were friendly. Was just disappointed about the breakfast it was grab and go
Reactie van Sam patel op 12 mrt 2024
Thank you so much . We are working to bring back breakfast . Sorry about it

4/10 – Matig

paula

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was disappointed that there wasn't even a duvet or comforter on the bed. The toilet ran all night. I was not able to flush it. I was disappointed, thank goodness I was only staying for one night.
1 nacht verbleven in maart 2024
Reactie van Sam patel op 6 mrt 2024
I am sorry to hear that . I will check with my staff .

2/10 – Ontzettend slecht

Heather

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It doesn't look like the pictures on line, it wasn't safe at all,
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 6 mrt 2024
Dear Heather,We're sorry to hear about your disappointment and concerns about the safety of our hotel. Ensuring the comfort and security of our guests is our top priority, and we take your feedback seriously. We will investigate the discrepancies between the online images and the actual experience to ensure accuracy for future guests. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Levlin

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Liked nothing about this place.
4 nachten verbleven in februari 2024
Reactie van Hotel Manager op 2 mrt 2024
Dear Guest,We sincerely apologize for the dissatisfaction you experienced during your stay. Your feedback is crucial, and we would like to address your concerns to ensure improvements are made. If you could provide more details on the issues you encountered, we would greatly appreciate it. Your comfort and satisfaction are our top priorities, and we want to make things right for you.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Mohammed

Negatief: Netheid, personeel en service
On website they mentioned breakfast included. I booked this specific hotel because of breakfast as i am new to that place and i preferred to spend few exta money on food rather than looking for options to eat at other restaurants. Not only the women at the reception was rude but she ignored and left the reception while i was talking to her. I spoke to the manager and manager mentioned he is going to refund my money for my stay later he changed and said they are offering breakfast which is one orange, a cookie and small bar. I did recorded a video where it is mentioned breakfast timings from 6am to 9am. They gave me silly reason that her manager did not take down from the website about breakfast not included. I am very unsatisfied with the service and their rude behavior. I also receptionist arguing with other customer.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 26 feb 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. The miscommunication regarding breakfast and the encounter with our staff do not reflect our usual standards. We are addressing these issues internally to ensure they are not repeated. Please allow us the chance to make it up to you in the future. Your feedback is crucial, and we appreciate your understanding.Sincerely,Hotel Manager

4/10 – Matig

Levlin

Positief: Personeel en service
Negatief: Netheid
Staff was nice and helpful but room was not. Noisy room next door and roaches in room. Linens were dirty and bedding was also. I was told that I could switch rooms if those in it were checking out. I guess they never checked out. I stayed 3 days because I needed place to stay. I regret this decision.
3 nachten verbleven in januari 2024
Reactie van Sam patel op 11 jan 2024
Sorry to hear it .

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 9 jan 2024
Dear John,We're sorry to hear that your experience fell short of expectations, as indicated by your 2 out of 10 rating on Hotels.com. We'd like to learn more about the issues you encountered to improve our services. If you could provide specific feedback, it would be greatly appreciated. We value your input and hope to address any concerns for future improvements.Sincerely,Hotel Management

8/10 – Goed

Perry

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 9 dec 2023
Dear Perry,Thank you for your feedback. We're glad you had a positive experience. Your rating and insights are valuable. If there are specific areas for improvement, please share. We're committed to enhancing our services. We look forward to welcoming you back for an even better stay.Sincerely,Hotel Manager

8/10 – Goed

Mohamed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the quietness in it. It's in an area close to everything.
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 5 dec 2023
Dear Mohamed,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the quietness of our hotel and found our location convenient. Your satisfaction is important to us, and we appreciate your positive comments. If you have any specific suggestions or areas for improvement, please feel free to let us know. We value your input and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

David

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were dirty, towels had burns in them, parking lot had abandoned vehicles with no tires
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 28 nov 2023
Dear Guest,We sincerely apologize for the subpar experience you had during your stay. Your feedback is concerning, and we take it seriously. We assure you that we will investigate these issues and take appropriate measures to address them. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short in this instance. If there's anything specific you'd like to share or discuss further, please reach out. We appreciate your feedback.Sincerely,Hotel Manager

8/10 – Goed

Michael

1 nacht verbleven in november 2023
Reactie van Hotel Manager op 18 nov 2023
Dear Guest,Thank you for sharing your feedback. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your acknowledgment. If there are any specific areas where we can enhance your experience and earn a perfect score in the future, please let us know. We look forward to hosting you again on your next visit.Sincerely,Hotel Manager

8/10 – Goed

Jaweed

3 nachten verbleven in november 2023
Reactie van Hotel Manager op 5 dec 2023
Dear Jaweed,Thank you for taking the time to provide feedback about your recent stay. We are pleased to see that you had a positive experience overall. If there are specific aspects you enjoyed or areas where we can make improvements, please feel free to share your thoughts. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,Hotel Manager

10/10 – Uitstekend

Abigail

2 nachten verbleven in november 2023
Reactie van Hotel Manager op 6 nov 2023
Dear Abigail,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

6/10 – Redelijk

Peggy

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This hotel advertised breakfast and there wasn’t any. We had to leave early and didn’t ask why there was no breakfast. Other than that it was good quality for price, comfortable beds.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 25 okt 2023
Dear Peggy,Thank you for taking the time to share your feedback. We apologize for the inconvenience regarding the breakfast. Your comments are valuable to us, and we will address this issue to ensure a better experience for our guests in the future. We're glad to hear that you found our hotel comfortable and good value for the price.Sincerely,Hotel Manager

6/10 – Redelijk

Jayanta

2 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 18 okt 2023
Dear Guest,Thank you for taking the time to provide your feedback. We value your input and will use it to improve our services. We apologize for any inconveniences you may have encountered during your stay. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

4/10 – Matig

Ethan

2 nachten verbleven in mei 2023
Reactie van Hotel Manager op 6 nov 2023
Dear Ethan,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

6/10 – Redelijk

Matthew

1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 6 nov 2023
Dear Matthew,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dirty and dilapidated
Hallway smelled like marijuana. Non-smoking room had musty scent. Mold/mildew throughout bathroom (sink, shower, ceiling. Grab and go breakfast had expired yogurt cups(2 months expired). Vending machines had expired food.
Bathroom
2 nachten verbleven in oktober 2023
Reactie van Sam op 9 okt 2023
Sorry about it . We will check with staff right a way and take further action.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy customer
Enjoyed my stay
1 nacht verbleven in oktober 2023
Reactie van Sam patel op 9 okt 2023
Thank you so much

8/10 – Goed

Amanda

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was dirty. I think the only thing done was the bed made.
Reactie van Hotel Manager op 11 sep 2023
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This does not meet our usual standards, and we take your feedback seriously. Please rest assured that we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. We appreciate your feedback, as it helps us improve our services. If your travels bring you back to the area, we hope you will give us another chance to provide you with a more pleasant experience.Sincerely,Hotel Manager

8/10 – Goed

Bonnie

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Just a short overnight place to sleep.
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 4 sep 2023
Dear Guest,Thank you for choosing our hotel for your overnight stay and for sharing your rating and feedback. We're pleased to see that you had a satisfactory experience, rating us 8 out of 10. Our team is dedicated to providing a comfortable and convenient place to rest, even for short stays.If there are any specific areas where you believe we can improve and earn that perfect 10, please don't hesitate to share your suggestions. We value your input and look forward to the opportunity to serve you again in the future.Sincerely,Hotel Manager

4/10 – Matig

Darryl

1 nacht verbleven in september 2023
Reactie van Hotel Manager. op 25 sep 2023
Dear Darryl,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 – Uitstekend

Amber

Positief: Netheid, personeel en service
Very nice 🙂👍
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 28 aug 2023
Dear Amber,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

10/10 – Uitstekend

Jaclyn

1 nacht verbleven in augustus 2023
Reactie van Sam patel op 28 aug 2023
Thank you so much . Hope to see you soon . I will share with staff

4/10 – Matig

Brian

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor
The bed was very uncomfortable. We picked this place because it had a breakfast. There was no breakfast and we were not told that until we went down to eat
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 22 aug 2023
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disappointing to hear that the bed was uncomfortable and that there was a misunderstanding regarding breakfast. We're sorry for any confusion, and we'll make sure to address these concerns to improve the overall experience for our guests. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 – Goed

Lois

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Leave towels or cups for water
3 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 21 aug 2023
Dear Guest,Thank you for your suggestion regarding leaving towels or cups for water in the room. We appreciate your feedback as it helps us enhance our guest experience. Your comments will be taken into consideration as we strive to improve our services. If you have any more suggestions or requests, feel free to let us know. We're here to ensure your stay is comfortable and enjoyable.Sincerely,Hotel Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Shower head had a leak out the top of it and to fix it they had the metal ring from the wall shooting it back toward you in a mist spray. Floors where kinda stick and the sheets had a few stains and marks but the staff was amazing and the bed was soft so for a one night it’s great.
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 21 aug 2023
Dear Guest,Thank you for taking the time to provide feedback about your recent stay. We apologize for the issues you encountered with the shower head and the condition of the sheets and floors. Your comments will be shared with our maintenance and housekeeping teams for immediate improvement. We're glad to hear that our staff was amazing and that you found the bed comfortable. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Rachel

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Turned on the light in the bathroom and roaches came out from behind the light plate. Manager kept asking me to look at another room. I has to tell them 5 different times I just wanted to leave and have a refund
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 31 aug 2023
Dear Rachel,We are sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

carol

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor staff service
2 nachten verbleven in augustus 2023
Reactie van sam patel op 15 aug 2023
sorry about it

4/10 – Matig

Tim

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You get what you pay for. Breakfast is a bag and go only for two hours like 7-9am on a Sunday which was sad. The breakfast on the website made it out to be a good hot breakfast they must update these things. Looked scary. The shampoo was unable to be opened. The front desk would not give us extra towels.
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 19 aug 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for any discrepancies you experienced with our breakfast and the amenities. Your comments are valuable to us, and we'll make sure to address the issues you mentioned to improve our guests' experience. We're committed to providing the best service possible, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 – Goed

Arielle

1 nacht verbleven in augustus 2023
Reactie van Hotel Manager. op 2 sep 2023
Dear Arielle,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 – Uitstekend

Rachael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room met my expectations, the check in was fast and easy. The staff was polite. It was clean from check in to hallways to the room itself. I saw others reviews before coming here and I don’t see the same issues they were talking about. I had a good experience. We booked here for the Bengals game and would come here again.
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 14 aug 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that your stay met your expectations and that you had a smooth check-in process. It's great to know that you found our staff polite and the cleanliness of the hotel up to your standards.we're glad that your experience aligned with your expectations and that you would consider staying with us again. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay, whether it's for the Bengals game or any other occasion.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Shawna

Zakenreiziger
Negatief: Personeel en service
HORRIBLE
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 10 aug 2023
Dear Shawna,We're sorry to hear that your experience was not up to your expectations. If you have any specific concerns or feedback you'd like to share, please feel free to provide more details so that we can address the issues and improve in the future. Your feedback is valuable to us.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Stacey

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place had roaches and charged me double the price I booked it for and no one is trying to help me with any type of refund
1 nacht verbleven in juli 2023
Reactie van Sam op 27 jul 2023
Sorry to hear that

4/10 – Matig

Karen

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The drains in both the sink as well as the bath tub seems to be clogged. The water goes down slow. While taking a a shower, the water rises above the ankle. It's almost like taking a bath and shower at the same time. The tile has visible mold or mildew. The bathroom needs updates.
2 nachten verbleven in juli 2023
Reactie van Sam op 24 jul 2023
Sorry to hear that