Please contact the hotel directly. This is a glitch with old software we recently changed from. My apologies! Rya

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you had with our front desk staff. Your comfort and satisfaction are of utmost importance to us, and we deeply regret any inconvenience caused.We have investigated the incident you described, and we are truly sorry for the rudeness and lack of attentiveness you encountered. Our team is committed to providing exceptional service, and we fell short in this instance. Rest assured, we take your feedback seriously, and we will address this matter with the staff member involved.Regarding the complimentary offer, we appreciate your honesty. While we aim to make amends for any shortcomings, we understand that gestures like free stays and breakfast may not always be what guests desire. We apologize if this added to your frustration.We completely agree with you that a sincere apology is essential. We will ensure that the staff member in question is made aware of the impact of their behavior and encouraged to apologize directly to you. We want to regain your trust and hope you will consider giving us another chance in the future.Once again, we apologize for the negative impression left by this encounter. If there is anything else we can do to rectify the situation, please feel free to reach out to us directly. We appreciate your feedback and value your patronage.Warm regards, Ryan DoakFront Office Manager

So Awesome that you enjoyed your stay! We hope to have you back again Brandon!Ryan

Thank you for sharing your feedback about your recent stay with us. We apologize for the inconveniences you encountered during your visit. Your comments are valuable to us as they help us identify areas for improvement. Here’s how we address your concerns:Bathroom Faucet: We apologize for the confusion with the bathroom faucet. We will review its functionality and ensure it is more user-friendly for future guests.WiFi: We regret that the WiFi did not meet your expectations. We will investigate the connectivity issues and work towards improving the service.Room Cleanliness: We apologize for any lapses in room cleanliness. Our housekeeping team will be reminded to pay closer attention to details to maintain a pristine environment for our guests.Toilet Stability: We appreciate your feedback regarding the unstable toilet. We will have our maintenance team address this promptly.Outdoor Area: We apologize for the litter around the trash can and the debris in the designated pet area. We will take steps to keep these spaces clean and inviting.Lost Keys: We understand the frustration of losing keys. While we searched diligently, we apologize if they were not found. We encourage you to check the front desk or the bedroom area during your next visit.We hope you’ll consider staying with us again, and we’ll strive to provide a more enjoyable experience. Thank you for choosing our hotel, and we wish you safe travels!

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that our guests have a comfortable and memorable experience, and we are glad that we were able to meet your expectations. We appreciate your kind words and hope to have the opportunity to serve you again in the future.