Dear Trudy,Thank you for taking the time to write to us with this valuable review and feedback.We are so sorry to hear that youve had an bad experience with our staff. Please contact us directly for more detailed feedback, so we can guarantee for furture guests this wont happen again. We are very sorry for this.We look forward hearing from you.Best regardsTIVOLI HOTEL & CONGRESS CENTERFelicia Duty Manager

Kære John, Mange tak fordi I valgte at bo hos os og for din tilbagemelding på jeres ophold. Vi er glade for, at I nød det og vi håber at vi kan byde jer velkommen tilbage snart igen. Med ønsket om en dejlig dag. De bedste hilsner TIVOLI HOTEL&CONGRESS CENTER Morten Frandsen - Reservations Coordinator

Kære Rene, Mange tak fordi du tog dig tid til, at anmelde Tivoli Hotel & Congress Center her på Hotels.com Vi sætter pris på din tilbagemelding, og håber at vi kan byde dig velkommen igen i fremtiden! Med venlig hilsen TIVOLI HOTEL&CONGRESS CENTER Morten Frandsen - Reservations Coordinator

Dear Michiel, Thank you very much for taking the time to review Tivoli Hotel & Congress Center on Hotels.com And thank you for giving us top-ratings!:) We are very happy to hear that you enjoyed both of our Penthouse restaurants, MASH & Sticks N'Sushi, and the general service of our staff. We hope this means that we can have the pleasure of welcoming you here again sometime in the future. Yours sincerely, TIVOLI HOTEL&CONGRESS CENTER Morten Frandsen - Reservations Coordinator

Hi Yin Chau,Thank you very much for taking the time write and share your feedback. We are so sorry to read about your experience with the cleaning. We take your feedback seriously, initially we have ensured a quality cleaning of the room as well as reviewing our current standards to ensure future improvement. We apologize for the inconvenience, and we truly appreciate your feedback which we will use in our continuous work to improve the guest cleanliness as we know how important this aspect is to our guests and service.

Hi Charlotte,Thank you for sharing :)We are so happy that you loved the hotel and got the assistance needed from our staff.Have a lovely day.

Hi Devon,Thank you for your review and tips for the surrounding area. I am happy that you enjoyed your stay and gorgeous view to Kalvebod Brygge:)Have a lovely day

Dear Nakul,Thank you so much for your review which I am sure will be useful for a lot of other travellers.Any questions, before arrival or during stay, are always welcome:)Best

Hi Nindy,Thank you very much for your review here on Hotels.comIn Denmark we have some of the cleanest and safest tap water in the world. We are of course sorry to hear you were not properly informed about this.In addition to our three restaurants, we are also located a 10 minute walk away from the Meat Packing district. This district contains several different restaurants, cafes and bars with many options for dining in different price ranges.We hope that you had an otherwise good stay in Copenhagen.Have a great weekend.