I usually have good experience with Wakeup but I think this was the first time where I didn't sleep ideally. Pillow was much too high and hard and when my partner joined me the following day we were told we had to make our own bed. Not really what you pay a hotel for, I think.
We took out the duvet and pillow and there were long hairs on it. Also not so nice.
We left it out in the morning hoping that the room service would see it and make up the bed with the two duvets and pillows, but it had just been moved aside so they could make the bed for 1 person.
This was all in all quite unusual for Wakeup I must say. I had to return to the hotel for business a few days later where the room I got was much larger, cleaner and overall better experience.
Swing and a miss with this first night, I suppose.
