Anonymous guest so I have to guess, but we just had a guest in house that we accommodated more than a half a dozen times with lock outs and walking the unit with her and so much more. Yet she still complained and was upset because the unit did not have AC which is the norm in Summit County. We can only be our best hope guest are the same. Sometimes you just can't please!!

It’s too bad you did not give us an option to respond in anyway I never heard about you having issues until this review. I do remember you being frustrated from not reading the email check in instructions. We’ve had many people stay in this property and be extremely happy, so I only can assume that some of this stems from your frustration as previously mentioned

We are so happy that you enjoyed your stay and Look forward to having you back again soon

Check in is simple and we send out several emails explaining it days before, the morning of at 6am and when the property is clean and ready to occupy. Beds are a judgement call, some like the harder and other softer. The pictures online are the exact of the property booked.

I sorry that you felt the room did not meet your standards. We will work harder to improve this location for future guests. Thank you for your feedback

This is guest is claiming to Expedia that they never came and are disputing the charges on the claim that they did not come at all! This email proves they did!! This guest also claimed they slip on the steps outside and said they were going to sue! We offered the the HOA info and they declined? The room was perfectly clean and ready for the guest early. We did however come out and full clean the room again. They would not let maintenance stay and fix the cable so we came back after they left and fixed it in about 2 minutes. After cleaning the room again, to her specifications, she called the next day and said it was still dirty, we did not clean it again. The mold is another lie. Her phone number was not blocked, cell service in the area can be poor at times. Internet is part of the HOA and when it is busy (like it was) with lots of user it is slow. No one hung up on Expedia! AVOID THIS RENTER!

Because they posted as anonymous I will leave it that way, however I personally went to the property to get them in; even though all the instructions clearly state that they are to come to the office. We did not request that they do so we simply drove the 20 minutes that it takes to get from Dillon to Copper. Other wise it could have been closer to an hour for them. The rest is simply not true. I went inside to check the unit for them and specifically to make sure the hotel they rented was locked off from the rest of the unit and there was no trash in the unit and there was no smell. I would have taken it out for them. I checked the TV in that room and it was working just fine so I am not sure if the cable provider or the building was having an issue, but unfortunately we do not have control over that. They were grateful that I showed up and did not make them drive to Dillon then, so I am not sure why they are writing this review, however it will not effect how we manage guest in the future that make mistakes. Best wishes.