4/10 – Matig
Sara S.
7 jun 2024
This listing is inaccurate!! Renters be ware!
The location was great. The unit was decent, but is extremely poorly maintained.
When we arrived, most things were decently clean, but the floors were all covered in dirt, sand, and loads of previous pet hair. There was no broom on site to try to take care of this—only a minimally functional vacuum that left all the sand.
The dining table was barely assembled and falling apart. We were able hand tighten parts of it to make it more functional, but it needs tools to be actually assembled.
The bathrooms are both old & in need of maintenance. The master bath is functionally only a half bath. The shower/tub is completely unusable because you cannot turn the water on at all. We reported this issue on Monday when we checked in & someone was supposed to get back to us about the repair. We checked in on this at least once each day and were told the same thing each time. No one ever got back to us and we only had one shower for 5 people the entire week. The customer service is awful. The call center agents were polite and did their part. I never even had to wait on hold, but nothing ever came of it.
Looking back at past reviews, it seems this shower issue started in at least April, so they are aware and unconcerned that they are not providing the promised amenities.
Everything else was somewhat functional, but not nice. The cookware is worn, chipped, and not great to use, but functional. Our vacation wasn’t ruined, but made very frustrating. Renter be ware.
Sara S.
4 nachten verbleven in juni 2024