Dear Valued Guest, Thank you for taking time to share your valuable feedback with us. I am sorry to hear that our health and safety handling restriction had felt short of your expectation. To ensure the guest health and safety, only licensed doctor is permitted to provide medical treatment to guest after consulting. We thank you for your kind understanding and hope you get well soon. We have already shared your valuable comments with our management team and to remind the staff always provides further assistance to guest. Your thoughts and opinions are valuable and again, we appreciate you sharing them. We look forward to welcome you back again in the near future. Cherry Quality Assurance Manager

Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager

Dear Rick, It was our greatest pleasure to have you here with us at Galaxy Hotel and thank you for sharing your valuable personal experience with us and also other travelers with the stunning and beautiful photos. We are happy to read that your had enjoyed all aspects in Galaxy Hotel and had a wonderful time with us. We thank you for choosing us and we can't wait to welcome you back again in the near future. Best Regards, Cherry Shea Quality Assurance Manager

Dear Valued Guest,Thanks for choosing our hotel for your visit, we are very glad to hear that you enjoy our mini bar and , we will definitely keep up our offerings and service up to 5-stars standard level, we hope to welcome you again in the nearest future.Best Regards,Galaxy Hotel

Dear Valued Guest,Thank you for choosing to stay at Galaxy Hotel. We are very glad to hear that you and your children enjoyed your stay and that you are satisfied with the children's amenities we provided. We are committed to maintaining the five-star level of supplies and service facilities for different age level of guests. We hope to serve you again in the near future.Best Regards,Galaxy Hotel

尊敬的客人: 非常感謝您的寶貴反饋和意見。我們已經把您的意見反映給相關的部門並作出記錄，再次感謝您的意見見。 期待您下次到訪澳門時繼續選擇入住銀河酒店！此致 銀河酒店

Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Macau and satisfied with our room size. Your review made our day! We hope to see you again in the nearest future. Best Regards,

尊敬的客人:非常感謝您抽空回饋您的入住體驗。 很高興看到我們前台的員工為您提供了優越的服務及對整體入住體驗都感到滿意。 期待您下次造訪澳門時再次入住銀河酒店！此致

Dear Valued Guest,Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon.Best Regards,Galaxy Hotel

Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member provided great service to you during your visit. We will continue to keep our service up and strive to create unforgettable memories for each guest on their special day. Happy honeymoon to you again! We look forward to your next visit to experience at Grand Resort Deck and serving you in the future, thank you!Best Regards,Galaxy Hotel

Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Hotel and satisfied with our service and facilities. Your review made our day! We hope to see you again in the nearest future. Best Regards,Galaxy Hotel

尊敬的客人:非常感謝您對銀河酒店的正面評價, 我們致力追求各方面都做到最好。希望令每位客人都有賓至如歸的感覺。我們期待再次為您服務的機會， 謝謝！祝好,銀河酒店

尊敬的客人:感谢您抽出宝贵时间与我们分享您的入住体验。很高兴得知在服務及酒店餐飲总体上令您們称心。然而，很遗憾房間隔音以及排氣等設備令 閣下失望，其美中不足之處影響到您們的旅程，我们深表抱歉。我們十分重視每位客人的意見，已就此聯繫各下作出妥善之跟進並為其房間作出一系列改進措施，盡量避免同類型事件的發生。再次感谢您的指正，您的意见对我们日后在安排及改良上有很大帮助，我們期待著於不久將來能夠再來為您服務，謝謝！此致银河酒店 敬上

尊敬的客人:感謝您對澳門銀河的正面回饋，很高興看到您在我們這裡度過了愉快的時光。 很榮幸有您選擇銀河酒店 ，我們希望很快能再為您服務。此致銀河酒店

尊敬的客人:非常感謝您抽出寶貴時間給予回饋，讓我們知悉您的入住體驗。 由於假期關係酒店房間狀態較為緊張, 令當日在房間安排及控制上未如理想影響了 閣下原本愉快的住宿體驗，請接受我們最誠摯的道歉。我們已將您的意見轉達予相關管理層去了解前堂的營運狀況並能夠作出適當的改善，就營運需要加派人手，盡量避免下一次同樣事情的發生。 再次感謝您對我們的指正，讓我們能夠做得更好。 期待 閣下下次造訪澳門銀河時，能夠彌補此次不足之處及看到我們的改進。此致,

Dear Valued Guest,Thank you for your time to share your feedback to us. I am happy to hear that you enjoyed your stay experience overall. However, I am sorry to hear that your favorite restaurant at Broadway has been closed. We have shared yours to our F&B management team for record and hope it will be part of development plan in the future.Thank you again for your comments and hope to serving you again in the nearest future. Best Regards,Galaxy Hotel

Dear Valued Guest,Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon.Best Regards,Galaxy Macau

Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member provided great service to you during your visit. We hope to welcome you back again soon!Best Regards,Galaxy Hotel

尊敬的客人:非常感謝您花時間回饋您的入住體驗。 很高興看到我們的員工為您提供了優越的服務及對整體入住體驗都感到滿意。 期待您下次造訪澳門時再次入住銀河酒店！此致銀河酒店

Dear Valued Guest: Thank you for staying with us and taking the time to share your experience. We are glad to read that you enjoyed your visit at Galaxy Hotel. However, I am sorry to hear that the Grand Resort Desk is closure for winter maintenance from end of November 2023. We look forward to your next visit to experience at Grand Resort Deck and serving you in the future, thank you!Best Regards,Galaxy Hotel

尊敬的客人: 感謝您對澳門銀河的正面回饋，很高興看到您在我們這裡度過了愉快的時光。 很榮幸有您選擇銀河酒店，我們希望很快能再為您服務。 此致 銀河酒店

Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Hotel and satisfied with our facility. Your review made our day! We hope to see you again in the nearest future. Best Regards,

Dear Valued Guest,Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon.Best Regards,

Dear Valued Guest,Thank you for your positive feedback and choosing Galaxy Hotel. We are glad to know that our environment made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. Thanks again and have a wonderful day.Best Regards,

Dear Valued Guest,Thank you for your positive feedback and choosing Galaxy Hotel. We are glad to know that our environment made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. Thanks again, and have a wonderful day.Best Regards,Galaxy Hotel

Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Hotel and satisfied with our facilities. Your review made our day! We hope to see you again in the nearest future. Best Regards,Galaxy Hotel