Upon arriving in our room and lying on our bed, we discovered that our behinds sank deeply into an old memory foam mattress. There was a huge divot/crease that our behinds sank into. The mattress needs to be badly replaced. The bathroom is large but there is no counter to place toothpaste/toothbrushes and other amenities so you have to place them on the back of the toilet.
Secondly, on day 2 of our 3 day stay, we put the sign on the door knob asking housekeeping to change the sheets, towels, etc. Housekeeping did not provide that service. Then this morning (Monday), we asked the front desk (there wasn’t anyone at the front desk at 8:30 on Saturday or Sunday…they arrive at 10:00) about this and were told that normally housekeeping doesn’t service the room while people are still in their rooms, even if they have left for the day and have the sign up. Plus, housekeeping employees all leave at 1:00 pm.
This begs the question as to why even have those doorknob signs if it’s not going to be looked at?
As for location, it’s wonderful as is western Maryland. It’s the only saving grace.
