6/10 – Redelijk
Richard
30 sep 2025
I reserved a room with a panoramic vista because I thought it would be nice to wake up in the morning with lots of light in the room. I wasn't given a room with a panoramic vista and I don't believe a room exists with this description. I complained to the hotel and they promised the correct room the next day. I still didn't get it. I then complained to Expedia who didn't really care and told me the hotel policy was not to give a refund or compensation for booking a higher rated room and not getting it.
I have now started using another website to book hotels.
Richard
6 nachten verbleven in september 2025