Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.

Thank you again for your stay and look forward to your coming again.

尊贵的客人您好，非常感谢您的喜爱和推荐。大连一方城堡豪华精选酒店坐落于美丽的星海湾畔，依山瞰海，环境优美，地理位置极佳，是度假客人喜爱的滨海路的起点。山海对面是历经4年建造的大连南部滨海大道跨海大桥，日间气势雄浑，夜景浪漫妖娆，无论您在入住期间有任何问题，都可以及时联系酒店豪华精选大使，豪华精选大使将24小时为您贴心服务，让您拥有宾至如归的感觉。期待您的再次光临。

尊贵的客人您好，非常感谢您选择大连一方城堡豪华精选酒店。如果可以，请跟我们联系告知您入住期间的房间细节以便我们调查并在将来提供更好的服务。感谢您的入住，期待您的再次光临。

尊贵的客人您好，非常感谢您的喜爱和推荐。大连一方城堡豪华精选酒店带您共同探索大连的当地风情，发掘大连引人入胜的传统精髓，品尝大连回味无穷的美食饕餮。酒店豪华精选大使殷勤的期盼与您再次相聚！

Dear xxx, Thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on the lotus mountain, the hotel was dedicated designed with a German-Bavarian style architecture. The hotel features 292 guest rooms, 3 restaurants and 2 lounges, most of them has beautiful ocean view. Executive Chef and his team provides authentic Dalian gourmet along with international delicacies. Thank you again for your comments.

尊贵的客人您好，感谢您利用宝贵的时间分享您的经历和建议，对于您入住期间的不愉快，我们深表歉意。酒店非常重视您的反馈和投诉，现已将您的经历及建议反馈给酒店管理层及相关部门，酒店将进一步加强对员工的培训及服务流程的规范管理。让每一位客人获得宾至如归的感觉是每个酒店服务大使的责任。如果方便的话，欢迎拨打酒店总机转6804，酒店线上服务专员将在工作时间向您了解更多细节，以便我们及时改进。务求为您提供更为优质的服务。再次感谢您的入住。

尊贵的客人您好，非常感谢您的喜爱和推荐。大连一方城堡豪华精选酒店拥有举世瞩目的巴伐利亚城堡建筑外形，采用欧洲宫廷式建筑风格，精致不凡与浪漫高贵，为您带来非凡体验。期待您的再次光临！

Dear N.K, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian for your recent visit to the city. We are glad to hear that in general, you liked our hotel. Your comments about the efficiency of check-in process has been passed to the management team. Thank you again, and looking forward to welcome you in the near future.

尊贵的客人您好，非常感谢您的喜爱和推荐。大连一方城堡豪华精选酒店拥有举世瞩目的巴伐利亚城堡建筑外形，采用欧洲宫廷式建筑风格，精致不凡与浪漫高贵，为您带来非凡体验。期待您的再次光临！

Dear Guest, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and we appreciate your compliments. The Castle Hotel was intended to showcase spectacular German-Bavarian Castle design, matched by opulent contemporary interior design in its guest rooms and public spaces alike. Once again, thank you for staying at our hotel, and we look forward to welcoming you back in the near future.

尊敬的客人您好，感谢您对雅乐轩酒店的喜爱和好评。酒店将致力为您提供卓越的优选服务及完美设施。期待您的再次光临！

尊贵的客人您好，非常抱歉在您入住期间没能尽善尽美得让您体验豪华精选品牌细心周到的服务。酒店非常重视您的反馈和投诉，现已将您的经历及建议反馈给酒店管理层及客房部，酒店将进一步加强对员工的培训及服务流程的规范管理。每一位客人获得宾至如归的感觉是每个酒店服务大使的责任。如果可以请与我们联系，酒店线上服务专员将在工作时间向您了解更多细节，以便我们及时改进。务求为您提供更为优质的服务。再次感谢您的入住。

Dear HyoJin, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian for your recent visit to the city. The Castle Hotel was intended to showcase spectacular German-Bavarian Castle design, matched by opulent contemporary interior design in its guest rooms and public spaces alike. We offer buggy service from 9am to 6pm from the hotel’s main gate downhill to hotel front door on a daily base. If you need any assistance, please contact our Ambassador who continuously strive to meet our guest expectations. Once again, thank you for your complimentary comments, and we look forward to welcoming you back in the near future.

Dear Gorden, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and for your complimentary note. The Castle Hotel was intended to showcase spectacular German-Bavarian Castle design, matched by opulent contemporary interior design in its guest rooms and public spaces alike. Your complimentary comments regarding our food offerings have been passed on to the culinary team who continuously strive to meet our guest expectations. Once again, thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian, and we look forward to welcoming you back in the near future.

Dear Hyun Sook, Thank you for your time to leave a complimentary comments regarding our associates and facilities. Meanwhile, your notes about the floor cleaning procedure has been passed on to our management team, and we are definitely will re- examine the process accordingly. Once again, thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian, and we look forward to welcoming you back in the near future.

Dear Hitoshi, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and for your complimentary notes. Reimagined by WATG Exterior and HBA Interior Design, The Castle Hotel was aimed to portray German-Bavarian style castle architecture with opulent, contemporary interior design. Its location, on Lotus Mountain in Xinghai Bay, ensures spectacular ocean views from most of the guest rooms. We take note that you did enjoy the room facilities and services provided by our Luxury Collection Ambassadors. Once again, thank you very much for having been our guest and we look forward to welcoming you back in the not too distant future.

Dear Melanie, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian. Considering the health needs of our distinguished guests and sanitary conditions, our in-door swimming pool requires guests to wear swimming cap. We apologize for the inconvenience caused. Thank you for your kindly feedback, we wish to meet you again at The Castle Hotel in the near future.

Dear Kyllikki, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and for your complimentary note. The Castle Hotel was intended to showcase spectacular German-Bavarian Castle design, matched by opulent contemporary interior design in its guest rooms and public spaces alike. Once again, thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian, and we look forward to welcoming you back in the near future.

Dear Hitoshi, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and for your complimentary notes. Reimagined by WATG Exterior and HBA Interior Design, The Castle Hotel was aimed to portray German-Bavarian style castle architecture with opulent, contemporary interior design. Its location, on Lotus Mountain in Xinghai Bay, ensures spectacular ocean views from most of the guest rooms. We take note that you did enjoy the room facilities and services provided by our Luxury Collection Ambassadors. Once again, thank you very much for having been our guest and we look forward to welcoming you back in the not too distant future.

Dear Sir / Madam Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian again for your recent visit to the city. Reimagined by HBA Interior Design, The Castle Hotel boasts an opulent, contemporary design where each detail is telling a story. However, we would like to extend our most sincere apology for the unpleasant experience that you have encountered during your recent stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dalian.