2/10 – Ontzettend slecht
Sheri
2 feb 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This company will steal from you. I cannot stress enough to NOT book with this company. I am very meticulous in communication, so I kept records of all the interactions, and my only fault was I didn't read the reviews carefully. I saw five stars and I was in a hurry. I thought it was 5/5 stars. It was 5/10. I wish I could give this property zero stars.
Prior to my arrival, the Gilani Corporation said only cash was accepted for the room $250 deposit. I was reluctant, but my room was non-refundable and I had already paid 590 dollars, I was unwilling to forgo the room altogether by refusing to pay the deposit in cash. After some thought, I chose to use Zelle, although Gilani wanted me to use CashApp or Paypal. I paid with Zelle, and after I sent them a screenshot via text that my transaction went through, and in return they sent me the code to enter my building and my apartment suite. Upon checkout, I was assured my refund would be issued within 24 hours. I have done the following:
-I also sent a screenshot of my payment for the deposit, as they requested, on that day.
-I sent a Zelle request to refund the deposit on January 25th. On the 26th I was assured my refund would be issued. It was not.
-On Tuesday the 26th, I sent a text a asking about my refund status and it was given no response.
-Wednesday, I was again reassured via text that the refund would be issued both via text and by the person I called at the number listed on Expedia.
I never got my refund. Thieves.
