2/10 – Ontzettend slecht
Tonya
Reisde met familie
8 feb 2026
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1st the luggage carts were broken, to where they should have never been placed out to be used. The screws came out while I was using it. I told front desk and management and I was told the same rehearsed story ,that we are aware and we ordered some and are waiting on them.
2nd I get to my room and it smelled like old like the carpet was dirty.
3rd I proceeded to go into the restroom and we only had 1 set of face and bath towels for 3 people. I asked the front desk, management and housekeeping and the same rehearsed lie at different times, they are being washed and we will get you some as soon as the are done.
4th I had left and come back later that evening asking for towels AGAIN and was told the same lie the 4th time about the towels but was told oh you had a DND sign on your door but all I have are a few towels again being washed.
5th She gave me those towels but then asked if I the(Customer) can you please Bring ME (Front Desk) the towels that you have already. Ma'am if I had towels the first time then I wouldn't be ASKING for any. Seriously???
6th I even showed her the dirty towels and there was no concern, or sincere apologies AT ALL.
6TH We traveled all the way from Knoxville TN and decided to stay here because we felt like it was a great place to stay.
7th To top it off when we were getting ready to check out we had a lot of luggage and the whole cart fell apart. I Will Never Be Back. Oh I will be posting pictures. This Is Ridiculous, Unsafe , An Sad.
Tonya
2 nachten verbleven in februari 2026