Hi Becky,We apologies for the inconvenience for the sound. As it is one of our busiest weekend for the Gold show, guests are coming in and out all evening. Hopefully you will give us another chance next time when you visit Dawson City!

Hi Reg,Thank you for the 4/5 star review. Hopefully next time we will get 5/5!

Hi Steven, Sorry to hear you didn't enjoy your stay with us. Our night audit team is there to assist with noise concerns when notified of an issue and we also have earplugs available at the front desk .Warmest regards, Guest Services

Hi Steven, Sorry to see you did not enjoy your stay with us. It's a shame you didn't leave any feedback on your concerns so we could look to make improvements moving forward.Warmest regards, Guest Services

Hi Marie,Thank you for the 4/5 star review! Hopefully we can get 5/5 next time!

Thank you for your comments. Apologies for the noise disruptions; 207 is actually located above one of our dining outlets that is currently closed. I will follow up with my maintenance team to see what would have been causing the noise concerns during your stay. We are glad to see that this didn't impact your stay too much and hope to see you again soon! Warmest regards, Leah PayneGeneral Manager

Thank you for your review! Warmest regards, Leah PayneGeneral Manager

Thank you for your positive feedback! We are glad you enjoyed your stay with us and hope to welcome you back soon!Warmest regards, Leah PayneGeneral Manager

Hello Jenny, Thank you for your review and kind words! We are glad to hear you enjoyed your stay and we hope to welcome you back soon! Warmest regards, Leah PayneGeneral Manager

Thank you for your positive review and kind words! We are glad to hear you enjoyed your stay with us! Warmest regards, Leah PayneGeneral Manager

Thank you for your review and comments. With the historic wooden buildings in Dawson City, noise can be an issue. We are sorry to hear this disrupted your stay with us and we will work to find solutions to provide a quieter experience to our guest moving forward. Leah PayneGeneral Manager

Thank you for your positive feedback! Warmest regards, Leah PayneGeneral Manager

Thank you for your kind words and feedback, Marcia! We are thrilled you enjoyed your stay and we hope to welcome you back soon!Warmest regards, Leah PayneGeneral Manager

Hello John, Thank you for your review and kind words. We are glad you enjoyed your stay and with us and are thrilled to hear our staff created a warm and welcoming environment. We hope to welcome you back soon! Warmest regards, Leah PayneGeneral Manager

Thank you for the positive review! We are glad you enjoyed your stay! Warmest regards, Leah PayneGeneral Manager

Thank you for your feedback, Lisa. We are glad you enjoyed the amenities and found the bed comfortable. The majority of the Annex units do only have windows looking/opening into the interior courtyard. For future stays you may enjoy the main building units better as all of these units have exterior facing windows. Warmest regards, Leah PayneGeneral Manager

Thank you for the positive review! Warmest regards,Leah PayneGeneral Manager

Thank you for your comments, Matthew. Apologies that the level of service fell flat during your visit. We will work to make improvements in this area. Warmest regards, Leah PayneGeneral Manager

Thank you for your kind comment, Paul! Hopefully we can welcome you back again in the future! Warmest regards, Leah PayneGeneral Manager

Thank you for the positive review! We are glad you enjoyed your stay! Warmest regards, Leah PayneGeneral Manager

Thank you for your positive review! We are thrilled you enjoyed your stay and hopefully we can welcome you back soon!Warmest regards, Leah Payne

Thank you for your positive review, Marlene! We are glad you enjoyed your visit! Warmest regards, Leah PayneGeneral Manager

Thank you for your positive review! We are glad you enjoyed the location and ambience of the hotel. Warmest regards, Leah PayneGeneral Manager

Thank you for your positive review, Laura! We are glad you enjoyed your stay with us while visiting Dawson City!Warmest regards, Leah PayneGeneral Manager

Thank you for your comments and feedback.Warmest regards, Leah PayneGeneral Manager

Thank you for your review. Warmest regards, Leah PayneGeneral Manager

Thank you for your review and feedback, Tina! We are glad you found our staff helpful and pleasant throughout your visit! Warmest regards, Guest Services

Thank you for you review, Yifei! We understand the lack of elevator can be challenging for some guests. Or team are always happy to assist with luggage if needed. Warmest regards, Guest Services

We are sorry to see you were disappointed with your stay. Some feedback would be helpful so we can address concerns and find ways to improve. Warmest regards, Guest Services

Thank you for you feedback. Warmest Regards,Guest Services

Thank you for your feedback, Laurent. We apologies for the construction at the Annex during your visit. We unfortunately had a pipe burst which caused some flooding and we are working through repairs. Thank you for your notes on the shuttle, we will work to improve communications on this. Warmest regards, Guest Services

Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

Thank you for your feedback.Warmest regards, Leah PayneGeneral Manager

Thank you for your feedback, I will ensure I address your concerns with our team. Warmest regards, Leah PayneGeneral Manager

Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

Thank you for your positive review! We are glad you enjoyed your stay with us while in Dawson City!Warmest regards, Leah PayneGeneral Manager

Hi Krista,Thank you for your positive review.Warmest Regards,Guest Services

Thank you for your feedback. I am glad you found the room spacious and comfortable. Regarding lighting, I will address with our team and see what solutions we can implement. Warmest regards, Leah PayneGeneral Manager

Hello Trevor, We are sorry to hear you had a disappointing stay with us while visiting Dawson City. Due to limited staffing we are offering housekeeping service upon request and this can be arranged with the front desk. My apologies if this was not communicated to you at check in, I will do my best to address this with the team. Warmest regards, Leah PayneGeneral Manager

Thank you for your feedback. Warmest regards, Guest Services

Thank you for your positive review! We are thrilled to hear you found the staff helpful and that you enjoyed your stay!Warmest Regards, Leah PayneGeneral Manager

Thank you for your review! We are glad to hear you enjoyed your stay and found the staff helpful and accommodating. The sour toe cocktail is quite the unique offering and we are thrilled you had the opportunity to partake and join the club!We do apologize for the lack of breakfast, some staffing shortages did lead to a seasonal delay in availability. Warmest regards, Leah PayneGeneral Manager

Thank you for your positive review! Warmest regards, Leah PayneGeneral Manager

Thank you for your positive feedback! We hope to welcome you back soon!Warmest regards, Leah PayneGeneral Manager

Thank you for your positive feedback! We are glad you enjoyed your stay!We do apologize for the lack of air conditioning in our Annex building. With the rooms opening into an indoor courtyard it is difficult to find proper venting solutions for air-conditioners. It is something I am diligently looking into solutions for and hope to have corrected before next summer season!Warmest regards, Leah PayneGeneral Manager

Thank you for your positive feedback! We are glad you enjoyed your stay!Warmest regards, Leah PayneGeneral Manager

Thank you for sharing your positive experience at The Downtown! Warmest regards, Leah PayneGeneral Manager

Thank you for sharing your positive experience at The Downtown! We are glad you enjoyed the central location and found your stay comfortable and enjoyable. Warmest regards, Leah PayneGeneral Manager

We are sorry to see you might have experienced some concerns during your visit. If you would like to provide us with further details so that we may follow up accordingly please reach out to info@downtownhotel.ca. Warmest regards, Leah PayneGeneral Manager

Thank you for sharing your positive experience at The Downtown! Warmest regards, Leah PayneGeneral Manager