2/10 – Ontzettend slecht
Poli
Reisde met familie
14 aug 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unacceptable Stay – No Service, Broken Bathroom, and a Room That Smelled Like a Septic Tank
From the very first day, the refrigerator in our room was broken. All the fresh food we had just bought—milk, fruits, vegetables—spoiled completely. We reported it to the front desk, but no one came to fix it.
The toilet in our room was clogged, and when we told the staff, they said, “The maintenance person won’t come until tomorrow morning, so don’t use the toilet for now.”
We asked if we could use the lobby bathroom, but they said it was also out of order. However, we clearly saw their own staff using it—just not allowing us to.
We couldn’t even get fresh towels, and eventually, they stopped answering our phone calls altogether. We had to go down to the front desk every time, only to be ignored again.
The breakfast offered had no protein at all—no eggs, no yogurt, not even peanut butter. There were no tissues provided in the room either.
I had booked a 4-night stay and kept asking if I could get a refund if I checked out early due to all these issues. No one ever responded to me.
The room itself smelled like a 30-year-old septic pit.
When I asked if I could use the bathroom in a vacant room, the staff immediately claimed, “We’re fully booked.” But the parking lot was nearly empty—it clearly didn’t match what they said.
This experience was utterly inhumane—no working toilet, no food storage, no basic service, no help, and no honesty. I strongly urge Expedia to reconsider allowi
Poli
4 nachten verbleven in juli 2025
