I booked this property because based on the reviews and pictures on Expedia, it was clean, updated, and safe. I certainly didn’t feel that way when I arrived. 1. There wasn’t anyone at the front desk, the place looked abandoned when I arrived, around noon on Saturday. 2. After receiving my keycard, I requested late checkout, this didn’t seem to be a problem, and the gentleman at the desk entered something into the computer to note my request. 3. Upon arriving in my room, the colors were not at all neutral like the photos, there was construction dust and debris all around, paint splatters throughout the property, including the shower, and bathroom, and the shower had dirt, and smears in it. The bed had black hairs under the covers. 4. Upon arriving back at my room before my late checkout time, I found one of the men who (I assume) works there (because nobody was wearing any sort of uniform or name tag), exiting my room. Why?! I requested late checkout, there was no reason for anyone at all to be in my room. This hotel seems unprofessionally run, unprofessionally renovated, noisy, and overall undesirable. While I am well aware that Des Moines Iowa may not be the ultimate travel destination for luxury accommodations, this property disappointed in so many way, and ultimately felt unsafe, unclean and unkempt.
The greatest part, was that it was easy to make it back to the airport, and on Sunday, there was someone at the front desk to drive the shuttle there.