Dear melissa, Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Overbooking is not a typical practice, and we regret any frustration it caused. We take your feedback seriously and will address the issues with our team to prevent similar occurrences in the future. Additionally, we apologize for the disappointment with our breakfast offerings. Your comments will be considered as we strive to improve our services. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Shane, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our priority, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will address the issues raised with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Sami, We appreciate your feedback and apologize for any inconvenience during your visit. We regret that the odors and the WiFi issues compromised your stay. Your comfort is essential, and we will share comments with our housekeeping and maintenance team to bring the necessary improvements to prevent reoccurrences. We hope to have you back for the seamless experience you deserve.Sincerely,Hotel Management

Dear Jonathan, It is a delight to know you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for a seamless experience, and we are pleased to see your generous rating. We appreciate you being our guest and hope you will be able to stay with us again soon.Sincerely,Hotel Management

Dear Gilbert J, Thank you so much for your outstanding review. We are glad that everything went well during your stay. Thank you for choosing our Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Joy, Thank you for sharing your thoughts. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. Please note that financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them directly. If you want to discuss this further, please don't hesitate to reach out to us at the hotel. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Curtis, Thank you for reviewing your time with us. We apologize for any items that were missed in preparing your room and for your unsatisfactory experience. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Monii, Thank you for sharing your feedback regarding your recent stay at our hotel. While we are pleased to hear that our staff was friendly and helpful during your check-in process, we are disappointed to learn that your overall experience fell below your expectations. We apologize for any inconvenience caused by the issues with the payment and the unpleasant odors you encountered during your stay. We take all feedback seriously and will work to address these issues promptly. We hope to welcome you back and provide a more enjoyable stay.Sincerely,Hotel Management

Dear Jackie, Please accept our apologies for not meeting your expectations. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. As an extended-stay hotel, we offer affordable nightly, weekly budget, and long-term discount rates. We appreciate your business and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Thanks for the comment

We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Douglas. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

Hello Tina. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Vicky. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

We apologize that you did not enjoy your stay with us, Noamet. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Thank you for sharing your experience with us, Steven. We are so sorry for the issues that you encountered with the maintenance and cleanliness issues. This is never the experience that we want you to have and we sincerely apologize for the inconvenience that this caused. We will review these concerns with the proper channels for immediate action and resolve. Thank you for allowing us to host you, and we wish you all the best in your future travels.

Thank you for taking the time to rate and review your stay with us, Kimberly. We never want your time with us to be less than perfect, and will work on the areas mentioned to enhance all future guest experiences.

Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your visit.

Sally, we are so sorry that you did not enjoy the exceptional experience that we intended for you. Guest satisfaction is important to us and we will work hard to improve in the areas mentioned. Thank you for your feedback and we hope that you enjoy your future travels.

Wow! Thank you so much for the phenomenal rating! We are thrilled that you enjoyed your time and would love to welcome you back soon!

Hello Jim. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

We apologize that you did not enjoy your stay with us, Kevin. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Thank you for taking the time to review your stay at our hotel, Dale. We are extremely sorry to see that our front desk availability took away from the wonderful experience that we intended for you. Since we are more of an extended stay, we offer limited front desk hours. We know that this is not what most guests are used to and apologize for the negative impression that you received because of it. Thank you so much for letting us know how we are coming across and we hope that your future lodging experiences are wonderful ones.

Hello Wayne. Thank you for taking the time to review your stay with us. We hate to see that you were not aware of our extended stay focus, but are happy to see that your overall time with us was enjoyed. The next time you are in need of a simple and basic stay, we would love to host you again and welcome you back to WoodSpring Suites.

Thank you for taking the time to rate your stay with us. We hate to see the lower rating and apologize for any issues that you experienced during your visit. We are always looking for ways to improve and hope that we have another chance to show you a much better experience the next time your travels bring you this way.

Hello Jennifer. Thank you for taking the time to review your stay with us. We appreciate the great rating and would love to see you again the next time your travels bring you this way!

Kristen, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.