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Beoordelingen van Hampton Inn Detroit/Northville

2.5 out of 5
Hampton Inn Detroit/Northville
20600 Haggerty Rd, Northville, MI

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 368 van 663 beoordelingen" "
Gastenscore: 8 - Goed. 191 van 663 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 663 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 663 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 663 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Terry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The facilities and people were great. The breakfast was horrible. I ended up goung through McDonald's drive through.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Eileen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful staff
2 nachten verbleven in maart 2024

4/10 – Matig

Lawrence

Reisde met familie
Positief: Personeel en service
Clean room, dead battery on door, room phone not working, no safe, limited hot water. Had two rooms and wanted connectivity, hotel staff said it could be done, manager said No. I am not staying at this hotel again!
1 nacht verbleven in januari 2024

8/10 – Goed

William, Cambridge

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brett was friendly and helpful. Room was clean, bed soft. Close to many stores and restaurants. Waking to the sound of Dumpster/Garbage Truck noise at 4:20am was not pleasant.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Patrick

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I booked two rooms with (accessibility) thorugh Expedia. When I arrived ! was given one room very different from the other. The smaller room had a bed pushed up agaist the wall. I could not believe that this was adequate for someone who needed more access points. When I went to share my concerns with the front desk I was told I had to deal with Expedia as they were responsible for booking the two different rooms. I called Expedia and they worked on having me moved to another room. They cancelled my room and re booked me for another room. When I went to the front desk as directed by Expedia no information was sent to Hampton Inn and they were unable to move me to another room. Now I have to call Expedia again to have confirmation numbers given directly to the fron desk over the phone. I was charged more money for the alternate room. My issue: Why did Expedia book me two different rooms? Should I not be made aware of the avaiabilty? Even when Expedia tries to solve the issue they did not follow through to ensure all was communicated with the Hotel. Why am I being charged more money when it was Expedia that messed up? Lastly, I do not like Hampton Inn blaming Expedia or vice versa. As partners in business this is not a good practice. This is a bigger problem than the Hampton Inn. This is customer service issues with Expedia. I am a Gold member with Expedia and I have booked most every stay through Expedia. I think it is time for a change!
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was being renovated when I stayed. The staff was very friendly and responsive. While not a walkable area, you are near a bunch of shopping and dining options. The fact it's just off I-275 is a plus.
3 nachten verbleven in december 2023

6/10 – Redelijk

parnell

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Stan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy customer
Quick check-in and newly remodeled room was nice
1 nacht verbleven in december 2023

4/10 – Matig

James

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We have stayed here before, and my general feeling was that it was ok. Not so this time. First, we were never notified that the property was under renovation. The signage implied it was just the 2nd floor. That's where they put us. If anything else had been available, we should have been put there. (Don't know if anything else was available.) Next, our renovations had been completed, but there were spots where the debris hadn't been cleaned up. Told front desk, but nothing done. Next, despite the renovations, the air conditioner unit was old and stunningly loud. Finally, the toilet was so low that I felt like I was doing deep knee bends/squats to use it. Might as well have been in pre-WWII Japan. Will not be going back to this property, even though it is convenient.
2 nachten verbleven in november 2023

6/10 – Redelijk

Linda, St Jacobs

Positief: Personeel en service
They were under renovation and it was not clean. Loved the bed. Had a great sleep.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Norimasa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

6/10 – Redelijk

Kathy

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property in need of updates.
1 nacht verbleven in november 2023

8/10 – Goed

Nancy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean, friendly staff but no privacy
Upon check in we were greeted by a very friendly woman behind the counter. The room was clean and the bed was comfortable however, the walls must be paper thin. At night we could hear the people in the room next to us almost like they were in our room. The breakfast was really quite nice and the area was clean and well stocked with food.
2 nachten verbleven in november 2023

8/10 – Goed

yasushi

4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Harold

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

martin, Morton Grove

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Very nice hotel, bed was very comfortable.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel!
I liked the hotel. It is very comfortable and I felt safe since I stayed by myself. Great customer service, specially Leonardo who helped me with an issue with Expedia.com. I would stay again and will recommend this hotel to all my friends and family.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay!!
Breakfast was great and the employees even better!
1 nacht verbleven in oktober 2023

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rooms were very clean. Service personnel were great ! The only thing iffy was the cleanliness of the hallways. Carpets were dirty but overall it was a good stay
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Beth

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Weird buzzing noise in the room at all times. Weak hot water and water pressure.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Douglas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will definitely be back
We stayed in one of the newer rooms. It was amazing and very clean. I have never slept better on a hotel bed. The person that checked us in was so pleasant and had a great sense of humor.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Brandon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not bad but no pool like we were told.
This is a decent hotel, but we were quite upset because we were told they had an open pool and then we check in and are told it has been closed for months. My kids had their bathing suits and were very upset.
1 nacht verbleven in oktober 2023

8/10 – Goed

Jeanine

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in september 2023

6/10 – Redelijk

Bogumila

We have only stayed Saturday and Sunday and we have only saw two personnel people. The receptionist was very nice, the breakfast person was not speaking much. There was a lot of construction around the building during the day which did not add to a comfort of stay. I was hoping Sunday will be a day off but it was not.
1 nacht verbleven in september 2023

4/10 – Matig

T. S.

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The facility was under major construction. Customers were not alerted to what they were getting into when they booked.
1 nacht verbleven in september 2023

8/10 – Goed

Penny

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2023

4/10 – Matig

Norimasa

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023

2/10 – Ontzettend slecht

gerald

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in september 2023

4/10 – Matig

Christine J

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There was no pool or hot tub, no ice on 2nd floor. There was construction everywhere. I don’t mind upgrades, however we should have been warned ahead of time and should have been offered a discount for the inconvenience.
1 nacht verbleven in augustus 2023

8/10 – Goed

GLEN, Harbor Springs

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is construction taking place on the property but they are doing their best to make sure visitors aren't impacted. The woman who checked us in was outstanding (I wish I had gotten her name).
1 nacht verbleven in september 2023

4/10 – Matig

John

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Courtney

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Debra

Positief: Netheid, personeel en service
I was not aware that the hotel was under construction. I probably still would have made a reservation but would have appreciated the heads up. Construction dust affects my allergies, so I placed a towel under the door to help. Check in staff was first rate.
1 nacht verbleven in augustus 2023

8/10 – Goed

Stacey

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Alix

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad Experiance
The pool was closed and the hotel was undergoing renovations. This info was not shared with our party until after check in. The hotel was in various stages of dis-repair and we were kept up all night from slamming doors. The manager, Leonardo, refused to refund our night's stay and was unapologetic for the inconveniance. I would not reccommend staying there.
2 nachten verbleven in augustus 2023

8/10 – Goed

Stephen

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Great: front desk team. Convenient location for our travel needs. Poor: construction area evident. Pool closed as a result. Difficult driveway location. Could smell smoke in hallways.
2 nachten verbleven in augustus 2023

4/10 – Matig

Ali

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Solo Business Traveler
I wish I had known before booking that the hotel was under major renovations. Pulling up, I was afraid they were closed. There were very few cars in the parking lot, pieces were missing from the awning, and the entire side of the building was covered in construction plastic & cardboard. There were signs construction activities were from 10-5. Loud thumping scared me at 7am when I was in the shower as exterior building work had already started. The AC didn't work well & it rattled. My room has a chemical smell. The bed was lumpy. The layout in the building was confusing. Service was good & friendly. Breakfast seemed good but I didn't have time to try it. I believe the pool was closed. I would have picked somewhere else to stay had I been aware of the major construction activities.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Bug Bites
Several crew members that stayed here from our company complained of having bug bites after staying in this hotel.
4 nachten verbleven in juli 2023

6/10 – Redelijk

Paul

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Under construction, but met our needs
Exterior was under construction, seemed like interior had recently been updated but various updates (like fixtures, elevators, and carpet) were haphazardly installed. Everything else was good and met expectations. Breakfast was above average for a Hampton Inn. Would stay again, but might not suggest to friends with certain standards.
1 nacht verbleven in augustus 2023

8/10 – Goed

Tiffany

1 nacht verbleven in juli 2023

4/10 – Matig

joe

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Rick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

8/10 – Goed

marie-helene, MARSEILLE 09

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Très bon hébergement, excellent petit déjeuner et service, personnel très agréable et réactif. Seul bémol, l'hôtel était en travaux et ne m'a pas informée. Je l'ai découvert en arrivant, je trouve qu'ils devraient envoyer un mail
3 nachten verbleven in juli 2023

6/10 – Redelijk

Anthony

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Missed customer service opportunity…
Got to hotel and was told AFTER I was check in in that cable was out. No offer of any compensation (snacks, meal voucher, etc). Was then told around 10:00 last night that cable was back on (I went for a late dinner to kill time) - unfortunately, that was also inaccurate. Fortunately I was only there for a night.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Meldon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good.
The stay was good.
1 nacht verbleven in juli 2023