Receptie

Beoordelingen van SpringHill Suites by Marriott Detroit Metro Airport Romulus

3 out of 5

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 494 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 261 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 113 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 67 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 65 van 1000 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Stephanie

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

JOHN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking was a challenge… every thing else was ok
2 nachten verbleven in mei 2024

6/10 – Redelijk

Allen

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Housekeeping was very poor
13 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Charlene

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Hot tub broken. Didn’t get free parking. Found a pair of men’s underwear in the bed.
1 nacht verbleven in april 2024

8/10 – Goed

Stephen

Positief: Netheid
1 nacht verbleven in mei 2024

6/10 – Redelijk

Sylvain, Vaudreuil

Zakenreiziger
Positief: Personeel en service
La chambre n’était pas des plus propre, semblait avoir ete nettoyé partiellement.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jericka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in april 2024

6/10 – Redelijk

Judith, Plainwell

Reisde met familie
The rooms heater didnt work and there was only 1 extra blanket. In the middle of the night so it wasnt worth contacting the front desk.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Dana J

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were very helpful while booking a room for my family whom were visiting. My teenage granddaughter is autistic and loves to pace and jump. Could be a bad experience for someone if we had a room on upper floors but they were great. Got a ground floor room close to pool. Everyone had a good time no stress over my Maddie's actions when excited. Will be back. Thank you.

8/10 – Goed

ida

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall this hotel is very decent compared to the other ones around there. Staff is amazing.
3 nachten verbleven in maart 2024

6/10 – Redelijk

Paula

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
Property room dirty. You could hear to much noise from hallway.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Barnett

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My bed was dirty with black items all over. No sheets for the pull out bed. I called the front desk, they told me to come down and get my own sheets. The toilet was also dirty and needed to be flushed. I went to the pool and the hot tub was closed, l called to make sure it was working before l went. The reason l booked the hotel was for the hot tub. I am a Marriott member, l expected more from the property.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

harry

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is great for a quick stay before flying out. Shuttle service was excellent. Hot tub didn’t work was the only complaint I had.
1 nacht verbleven in maart 2024

8/10 – Goed

Dora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good everything
1 nacht verbleven in maart 2024

8/10 – Goed

Nancy

DoNOT like split bathroom
1 nacht verbleven in maart 2024

6/10 – Redelijk

Rupinder

Ok
1 nacht verbleven in februari 2024
Reactie van Springhill Suites DTW op 27 feb 2024
Thank you for staying with us! We hope to see you again soon

10/10 – Uitstekend

Jeffrey

1 nacht verbleven in februari 2024
Reactie van Springhill Suites DTW op 27 mrt 2024
We're delighted to see you enjoyed your stay with us. We look forward to welcoming you back when your travels bring you back to our area.

10/10 – Uitstekend

Lizzy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Promptness
1 nacht verbleven in februari 2024
Reactie van Springhill Suites DTW op 27 feb 2024
We're delighted to see you enjoyed your stay! We look forward to welcoming

10/10 – Uitstekend

Renee

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a quiet hotel it has a nice pool unfortunately the hot tub has been down for both our stay in January and February. We thought it would have been fixed.
1 nacht verbleven in februari 2024
Reactie van Springhill Suites DTW op 27 feb 2024
Thank you for staying with us! We're sorry there was an issue during both of your stays with the hot tub. While our pool and hot tub are open, there are times we do need to perform maintenance that results in a temporary closure. We're sorry this had a negative impact on your stay. We truly hope to have the opportunity of welcoming you back when your travels bring you back to our area

8/10 – Goed

Sheryl

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Accommodations were great - spacious
1 nacht verbleven in februari 2024
Reactie van Springhill Suites DTW op 27 feb 2024
Thank you for your kind review, we're happy to hear you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 – Uitstekend

David, Fraser

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to the airport. Nice facility. Reliable coach to the airport. Would stay here again.
1 nacht verbleven in januari 2024
Reactie van Springhill Suites DTW op 27 feb 2024
Thank you for staying with us at the SpringHill Suites DTW. We're delighted to hear you enjoyed our 24/7 airport shuttle. We look forward to welcoming you back when your travels bring you back to our area!

6/10 – Redelijk

Connie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel for solo travelers
This hotel is really nice. Rooms are nice and big. If I would have been a solo traveler, I would give 5 stars for everything. However, if you are with anyone and they get up at all in the night to go to the bathroom or even get up earlier than you to get ready, the bathroom doors are just frosted glass and illuminate the entire room by your bed. It was not a good night sleep and I got all of 3 hours. Other than that, I would recommend.
1 nacht verbleven in februari 2024
Reactie van SpringHill Suites DTW op 27 mrt 2024
We're happy to hear you had a pleasant stay with us. We look forward to welcoming you back when your travels bring you back to our area.

10/10 – Uitstekend

TED, LONDON

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, very responsive. Room well desiged. New furnishings. Spacious.
1 nacht verbleven in februari 2024
Reactie van Springhill Suites DTW op 27 feb 2024
Thank you for staying with us and taking time to share your great experience. We pride ourselves on delivering exceptional customer service with clean and comfortable accommodations, and we're thrilled to hear that we delivered on that and you had a wonderful stay! We hope to see you again!

10/10 – Uitstekend

Ron

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Springhill Suites DTW op 27 feb 2024
Thank you for staying with us and giving us a perfect 10! We look forward to welcoming you back to the Springhill Suites DTW when your travels bring you back to our area.

10/10 – Uitstekend

Ken

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and close to the airport. Lady at the counter fir checkin was very nice.
1 nacht verbleven in januari 2024
Reactie van Pam op 29 jan 2024
Dear Ken, Thank-you very much for your business and for taking the time to write such a great revie of our hotel. Our front desk staff are really excellent and I'm glad you got to experience great customer service. I hope you come back and visit soon.

10/10 – Uitstekend

Karen

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great this is my 3rd time at this hotel
2 nachten verbleven in januari 2024
Reactie van Pam op 28 jan 2024
Thank-you so much for your business! We really appreciate returning customers and be sure whenever you stay with us, let us know if you need anything. We always want you to leave happy.

8/10 – Goed

Abdul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Pam op 28 jan 2024
Thank-you for your business and thank-you for the good review. If you would ever like to give more feedback, we would love to hear from you. We would like to know what we can improve so the next time we earn a 5 from you. Take care.

6/10 – Redelijk

Brenda

Positief: Personeel en service
Size of the room. Couch was stained and bed needed a new matress.
Reactie van Pam op 28 jan 2024
Thank-you for your business. I'm sorry things were not as good as you would have liked. We will be getting new couches soon. I hope you consider staying with us again.

10/10 – Uitstekend

Jennifer

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay for quick sleep and parking prior to and during trip.
1 nacht verbleven in januari 2024
Reactie van Pam op 17 jan 2024
Thank-you very much for doing a review and giving us such a great score. Reviews mean a lot and we read every one of them. Whenever you stay with us, if you need anything at all, please be sure to let us know. We always want you to have a great stay. Take care.

10/10 – Uitstekend

Lakiesha

1 nacht verbleven in januari 2024
Reactie van Pam op 18 jan 2024
Thank-you very much for giving our hotel such a great review. We really appreciate it and we appreciate your business. Whenever you stay with us, please let us know if you need anything at all. Take care.

8/10 – Goed

Adrian

2 nachten verbleven in januari 2024
Reactie van Pam op 18 jan 2024
Thank-you Adrian, for giving our property a good review of your last stay. Whenever I see a score of 4, I always want to know, how could we make it a 5 in the future? If you would like to give us any additional feedback, we would certainly appreciate it. Take care and I hope you stay with us again, soo.

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Pam op 17 jan 2024
Thank-you very much for reviewing our hotel. I hope your stay was good and if you ever want to share more feedback, we would love to hear from you. Whenever you stay with us, if you need anything at all, please be sure to ask. We always want you to have a great stay. Take care

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Pam op 16 jan 2024
Thank-you very much Matthew for giving our hotel such a great review. We know we are not perfect but our staff genuinely care about our customers and I think that shows. Thank-you again and if you ever need anything during a stay here, please be sure to let us know.

8/10 – Goed

Dwightnette

7 nachten verbleven in januari 2024
Reactie van Pam op 15 jan 2024
Thank-you for reviewing our hotel. Sometimes the graphs on reviews don't tell us what we really need to know. For instance, what did you enjoy? What should we improve so that the next time instead of an 8 we garner a 10? We would love to get more specific feedback from you if you have a minute. Regardless, we appreciate your business and we look forward to you staying with us again in the future.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Pam op 10 jan 2024
Dear Amy, Thank-you for giving our hotel an outstanding review. We read every review and look for ways we can continuously improve. If you ever need anything during your stays with us, please just let us know. We appreciate your business.

6/10 – Redelijk

Kimberly

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Room was big and clean. We picked that hotel cause it had a jacuzzi but it did not have any heat so we were very dissatisfied
1 nacht verbleven in januari 2024
Reactie van Pam op 9 jan 2024
Dear Kimberly, Thank-you for writing a review. I am sorry the hot tub was down when you were here; we waited a long time for the parts and it was fixed just last Friday. I sincerely apologize and I hope you give us another chance in the future.

6/10 – Redelijk

Thomas

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Could be better
Booked this hotel because of the breakfast and the pool and hot tub. Breakfast was good. Nice selection. Hot tub was broken the entire trip and the pool was cold. Beds are way too soft and not comfortable. Pull out bed was not comfortable so my son chose to just sleep on the couch as is. Our room was spacious. Shower was terrible. Pressure wasn't great, and it never got hot. It was warm to luke warm. When we mentioned it to the front desk, they said the pilots take showers between 9&11, so take a shower before or after those times. We took showers at all times of the day and night and it was never any better. The frosted glass on the bathroom doors is a terrible design. Anytime someone uses the bathroom at night, it lights up the entire room. Location was good Lefty's in front of the hotel has good food. All the staff at the hotel was wonderful.
6 nachten verbleven in december 2023
Reactie van Pam op 9 jan 2024
Dear Thomas, I sincerely apoligize that your stay wasn't as good as you had hoped. We waited a long time to get the parts for the hot tub and it was finally working as of last Friday. The shower/pilot note I had never heard before and we certainly don't restrict the hours people can take a shower based on other guests. I am very sorry for that, too. I truly hope you give us another chance to wow you in the future. Take care.

10/10 – Uitstekend

Tracy

Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Pam op 9 jan 2024
Thank-you for giving our hotel such an outstanding review. Reviews like this really help our staff to stay positive as they encourage everyone to keep doing their best. I will make sure to share this with everyone. Take care and I hope we see you again soon.

10/10 – Uitstekend

Vincent

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Pam op 9 jan 2024
Thank-you very much for giving our hotel such a great review. My staff and I really appreciate it. If you ever stay with us and things aren't the way you need them to be, please let us know so we can fix whatever is wrong and you can enjoy the rest of your stay. Take care and I hope we see you soon.

10/10 – Uitstekend

Maria, Harrison

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Pam op 5 jan 2024
Thank-you so much for giving our property a great review! The whole staff really appreciates getting this encouragement. Whenever you stay with us, please be sure to let us know if you need anything at all.

10/10 – Uitstekend

T Marie

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great visit. Love the layout very quiet and comfy
1 nacht verbleven in december 2023
Reactie van Pam op 31 dec 2023
Thank-you for taking the time to do a review and for being so complimentary. My staff and I really appreciate it. We look forward to you returning very soon. In the meantime, Happy New Year!

6/10 – Redelijk

Mark

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
One reading light not working, body soap container empty. When i informed cleaning lady her reply was "you have to tell the front desk". Water supply to the machine on the third floor was not connected. Breakfast bar very adequate with good variety of food.
3 nachten verbleven in december 2023
Reactie van Pam op 31 dec 2023
Thank-you for reviewing our property. I am very sorry for the response you got from the cleaning person as it wasn't appropriate, I am making sure the housekeeping manager is aware of this as well. I hope you give our hotel another opportunity to wow you. In the meantime, Happy New Year!

8/10 – Goed

Thameemul Ansari

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The stay was quite and Parking was easy and convenient. Location was great. Only issue I had is in the room provided the sliding rest room door was very hard to open and close. I need to help kids every time they need to go in and come out and bit annoying.
1 nacht verbleven in december 2023
Reactie van Pam op 28 dec 2023
Thank-you very much for taking the time to do a review and for giving our hotel a good mark. This is the first complaint I've gotten about the sliding door and I will check it out right away. I am sorry for the inconvenience. Happy New Year!

8/10 – Goed

Katherine

1 nacht verbleven in december 2023
Reactie van Pam op 28 dec 2023
Thank-you very much for giving us a good review. My staff and I really appreciate it. If you get a chance to offer even more feedback, what could our staff here do to move this from a score of 4 to a score of ? We are always looking for ways we can improve. Happy New Year!

10/10 – Uitstekend

PATRICIA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Pam op 28 dec 2023
Thank-you so much for giving us such a great review. My staff and I really appreciate it. I hope you consider staying with us again in the near future. Happy New Year!

6/10 – Redelijk

Monet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were very nice and staff was prompt and professional. Father from the airport than I expected and the wait for a shuttle was longer than promised.
1 nacht verbleven in december 2023
Reactie van Pam op 21 dec 2023
Thank-you for responding and doing a review. I am glad you liked our facility and staff. I am sorry you thought the shuttle took longer that you expected. I will tell you we don't usually get that complaint and I'm sorry it happend to you. I hope you have a wonderful holiday season.

8/10 – Goed

Kristen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice big room, excellent water pressure (best showerr head ever), comfy bed! Watch the SHARP door handles -caught or coats and ripped both of our down coats; had to throw one away :( Despite sacrificing our coats we will stay again!
1 nacht verbleven in december 2023
Reactie van Pam op 19 dec 2023
Dear Kristen. Thank-you for giving our hotel a good review despite having issues with the door handles. This isn't an issue we are familiar with so if you get a chance can you call us and tell us enough about yourself so we can identify the room number? I just don't want to see this happen to anyone else. Thank-you

10/10 – Uitstekend

Guotao, Chandler

1 nacht verbleven in december 2023
Reactie van Pam op 21 dec 2023
Thank-you very much for taking the time to write a review and then for being so complimentary. We pay a lot of attention to reviews and it's so nice to see that you were very happy with your stay. If you ever need anything during your stays with us, please be sure to ask. We always want you to walk away happy. I hope you and your family have a wonderful holiday season.