Uitzicht vanuit accommodatie

Beoordelingen van Trumbull and Porter Hotel

3.5 out of 5
Trumbull and Porter Hotel
1331 Trumbull St, Detroit, MI

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 401 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 281 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 166 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 82 van 1001 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Robert

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Cecile

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like the location and often walk to Mexicantown. Rooms are clean, beds are comfortable. It's best for 1-night stays as there are minimal places to keep clothing (no drawers, 2 coat hangers), and there are no really comfortable chairs. I suggest booking a room with a king bed because it has an additional little sofa with big pilows.
2 nachten verbleven in april 2024
Reactie van sales op 29 apr 2024
Thank you for your stay and feedback.Fondly,Tonya Lewis

10/10 – Uitstekend

Larissa

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great customer service was upgraded at check in! Great experience will be my new spot whenever I’m in the D!
1 nacht verbleven in april 2024
Reactie van sales op 29 apr 2024
Awesome to read!Fondly,Tonya LewisDirector of Sales

2/10 – Ontzettend slecht

Heidi J.

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van sales op 29 apr 2024
I see we let you down during your stay.Perhaps we can make it up to you sometime in the future.Please ask for me, during your next visit.Fondly,Tonya

10/10 – Uitstekend

Kevin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it!
1 nacht verbleven in april 2024
Reactie van sales op 29 apr 2024
Just awesome!Fondly,Tonya LewisDirector of Sales

8/10 – Goed

Samantha

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
The stay was nice. The rooms are clean but very minimal. The concrete floors were not really my thing. The walls are thin. We could hear the room next to us. Was good in a pinch but would not stay again
1 nacht verbleven in april 2024
Reactie van sales op 29 apr 2024
Thank you for your stay and feedback.May I suggest bringing comfy house slippers or house shoes should you stay with us again.We are so glad you gave us a try.Fondly,Tonya LewisDirector of Sales

8/10 – Goed

Earl

Positief: Netheid, voorzieningen
Lightly staffed. Restaurant closed during most of my stay.
3 nachten verbleven in maart 2024
Reactie van Guest Services op 9 apr 2024
Earl,Thank you for your review. We apologize the restaurant was not available during your stay. A new restaurant should be opening mid to late April.

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sales op 29 apr 2024
Thank you so much for your stay with us and 5 out of 5 score.Fondly,Tonya LewisDirector of Sales

8/10 – Goed

Alysia

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Room doors are set back from the hallway and quiet zones designated to limit noise.
1 nacht verbleven in april 2024
Reactie van Guest Services op 9 apr 2024
Alysia,Thank you for the review

10/10 – Uitstekend

Luis

1 nacht verbleven in april 2024
Reactie van sales op 29 apr 2024
Thank you so much for your stay with us and 5 out of 5 score.Fondly,Tonya LewisDirector of Sales

10/10 – Uitstekend

Chelsea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van sales op 29 apr 2024
Thank you so much for your stay with us and 5 out of 5 score.Fondly,Tonya LewisDirector of Sales

8/10 – Goed

Chad

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service and room was clean
1 nacht verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Chad,Thank you for the review!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and friendly style. The rooms are pretty nice. I understand the decor but definitely small and I don't think it's worth the cash. Even though you're downtown, I wouldn't want to pay more than one $120 a night
1 nacht verbleven in april 2024
Reactie van Guest Services op 6 apr 2024
David,Thank you for the review glad you enjoyed your stay!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, great location and would stay again in a heartbeat
1 nacht verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
RobertLooking forward to seeing you again and thank you for the review

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Basic hotel for a great price. Area is gojng through new transformation.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Daniel,Thank you for the review

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible experience. The staff are inconsiderate and rude. When asked for the person in charge, they said there was no boss and refused to get me in touch with anyone in a management position. Do NOT stay here!
2 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
John,I want to apologize for your experience. I will be reaching out to you via Expedia to get more information regarding your stay.Safe Travels,

6/10 – Redelijk

Marcia

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
We were unable to get the rooms warm. Froze during the night. Went home sick.
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Marcia,Thank you for the review. A quick review of maintenance requests and unfortunately I don't see anything noted by guest services. We will certainly have maintenance take a look, thank you for letting me know.Safe travels

10/10 – Uitstekend

Joshua, Buffalo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and service
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Joshua,The staff works really hard and creating a unique experience for our guests. So pleased you enjoyed your stay with us.Safe Travels until next timeCheers

4/10 – Matig

Keith

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Felt like being in a college dorm
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Keith,Thank you for the review. It's unfortunate that we didn't meet all of your expectations. Some people love the industrial motif and others not some much.Cheers

6/10 – Redelijk

constantino

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen
I feel was false advertised. Said bar/ restaurant onsite. Which is closed, had to pay for juice and coffee in am.
5 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Constantino,Thank you for bringing the advertising to my attention. The bar / restaurant has a soft opening scheduled for mid April. We are glad that you were able to hit the hotels coffee shop for breakfast to go items. When the restaurant is open we are looking at creating packages that feature breakfast with the rate.Safe travels

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van sales op 29 apr 2024
Thank you so much for your stay with us and 5 out of 5 score.Fondly,Tonya LewisDirector of Sales

10/10 – Uitstekend

Ben

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in maart 2024
Reactie van GM op 20 mrt 2024
BenGlad we met your expectations.See you again!

10/10 – Uitstekend

Paul

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Guest Services op 6 apr 2024
PaulThank you

8/10 – Goed

Eugene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was clean, affordable and convenient.
1 nacht verbleven in februari 2024
Reactie van Shane op 14 mrt 2024
Eugene,Thank you for taking time to leave us a review. Glad we met your expectations.Safe travels!

8/10 – Goed

Adam

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in and friendly staff. The rooms were clean and the property is close to some great bars and restaurants.
2 nachten verbleven in februari 2024
Reactie van Guest Services op 14 mrt 2024
AdamThank you for the review

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good experience
1 nacht verbleven in februari 2024
Reactie van Shane - GM op 14 mrt 2024
SteveThank you for the review!Safe travels

2/10 – Ontzettend slecht

Christa

Negatief: Netheid, staat van de accommodatie en faciliteiten
Reactie van Shane Reinhart, GM op 20 mrt 2024
Christa,I am very sorry to see we did not meet your expectations with during your recent stay with us. Please feel free to contact the hotel and ask to speak with Shane, the general manager, and you can provide me with additional details. Your feedback is so important for us.Safe Travels

4/10 – Matig

Samantha

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
Not great. Looks cool but empty in people and soul. For an empty hotel, they put us in a room that was connected to another room that had a couple having a lot of “fun.” Not smart nor hospitable. One front desk staff should not be working in hospitality. Hotel wasn’t so bad that we had to move, but wouldn’t go back.
3 nachten verbleven in februari 2024
Reactie van Shane - GM op 14 mrt 2024
Samantha,Thank you for the frank feedback. It is my priority as the GM to set a new standard of hospitality and service. As well as bring life to the property.I apologize we did not meet your expectations during your visit.I hope you will give us another opportunity in the future and experience a much better sense of hospitality and soul.Safe travels

8/10 – Goed

Julie, Port Austin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A super, cute affordable industrial vibe to stay in Corktown. Would be super cute and fun in the summer with the courtyard. Great coffee Bar for purchase in the morning. Restaurant/bar on site is closed because they don’t have a chef. Room and hotel was very clean. Staff were not rude, but were not very friendly. Did their job but never smiled or made you feel very welcome. Very just to the point…even when trying to make conversation with them. Would stay again despite this.
1 nacht verbleven in februari 2024
Reactie van Shane - GM op 14 mrt 2024
Julie,I appreciate your generosity of providing us with a 4 out of 5 star review. I am very disappointed, to hear that the staff were not friendly, and for that I apologize. I am glad to hear that you will be back and I look forward to hearing from you directly during your next visit.Safe travels

6/10 – Redelijk

Stephanie, Dayton

Negatief: Voorzieningen
1 nacht verbleven in februari 2024
Reactie van GM op 25 mrt 2024
Stephanie,Thank you for the review. If you get a moment and want to share any detailed feedback with me feel free to give us a call and ask for Shane the GM, so that we can get a 5 out 5 during your next stay.Safe Travels

6/10 – Redelijk

Ashley

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van GM op 20 mrt 2024
Ashley,Thank you for the review. Please feel free to contact me directly to share any additional feedback about your stay.Safe travels,Shane

8/10 – Goed

Gabriella

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very industrial, rustic vibes. It was nice!
1 nacht verbleven in februari 2024
Reactie van GM op 20 mrt 2024
Gabriella,Thank you for the review!Safe travels

8/10 – Goed

Santana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I quiet place to stay for the evening that’s clean with great parking! Very convenient
1 nacht verbleven in februari 2024
Reactie van GM op 20 mrt 2024
Santana,Thank you for the reviewSuper pleased you enjoyed your stay with usSafe travels

6/10 – Redelijk

Lyric

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van GM op 20 mrt 2024
Lyric,Thank you for the review!

6/10 – Redelijk

John

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Hotel was mostly empty. Staff was unfriendly and not helpful.
1 nacht verbleven in januari 2024
Reactie van GM op 20 mrt 2024
John,I apologize for the less than satisfactory stay with us. To be honest its very disappointing. As the new GM, I started mid-Feb and we are creating a new culture of service here. I hope you will give us another opportunity in the future.Please if you want to share any more details of your stay dont hesitate to call me direct. Just ask for Shane.Safe travels

6/10 – Redelijk

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Cool boutique hotel, not bad for a one night stay
I don't really understand the negativity towards the staff. Every staff member we interacted with was lovely towards us. My main issues with the hotel are that the mattress was both really stiff and lumpy, it was obvious that no one had laid down salt on the sidewalks and in the parking lot so it was a sheet of ice, along with hotels.com stating parking was free as part of the discount, but still getting charged $20 for it anyway.
1 nacht verbleven in januari 2024
Reactie van GM op 25 mrt 2024
Peter,Thank you for the review. I am happy to report that we heard your feedback and we are making room type changes and upgrades which include new mattresses and bedding.And your comment about salt was addressed with our service vendor and our maintenance department.And I want to thank you for sharing your experience with our staff. They work hard at providing exceptional service to our guests.Safe Travels

10/10 – Uitstekend

Carl

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
quiet and clean
5 nachten verbleven in januari 2024
Reactie van GM op 20 mrt 2024
Carl,AWESOME Glad we provided you a 5 out of 5 staySafe travels!

2/10 – Ontzettend slecht

Omar

Negatief: Personeel en service
HOLD ME NOT
MYINES WAS TERRIBLE THE 150 HOLD WAS A DOWNER. THEY SAY THE INFO IS IN FINE PRINT (very small) BUT YOU CANT SEE IT❣️I WANT THE HOLD INFO TO BE MORE TRANSPARENT. I
1 nacht verbleven in januari 2024

6/10 – Redelijk

Kymi

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I chose this hotel for it proximity to a concert I was attending. The staff was aloof and rude. The room keys are also hard to use.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Chrizette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is a unique artsy boutique. It has lots of one of a kind installation of local artist artworks inside and on the exterior of the hotel. Wish the restaurant is still open, it was very good according to the reviews. Hopefully, they will find a new chef and reopen this restaurant to bring more life into this hotel.
1 nacht verbleven in november 2023

4/10 – Matig

tammy, Mesick

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is located in an area that is not developed and seemingly shady. The rooms are tiny with paper thin wall. The worst part was the concrete floor that even with the heat on full blast felt like you were walking outside. The inside of the window had ice formed and I could never get the room warm. The elevator felt like it was open to the elements.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Connie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was plain, unique, clean and close to where we wanted to go.
1 nacht verbleven in januari 2024

8/10 – Goed

Timothy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Karen

Reisde met familie
Positief: Voorzieningen
1 nacht verbleven in januari 2024

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean and unique. Enjoyed the environment. Comfortable stay. For the price we would have hoped for a little more, in comparison to other hotels we have stayed at in Detroit. Nothing negative to say about our experience. Parking was really nice, although winter storm everything was ice.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Arielle, london

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great modern hotel thats super lean with amazing staff and show for anything youve forgotten, great for close transport into the main town of Detroit but plenty of bars and restaurants in the area x
1 nacht verbleven in januari 2024

8/10 – Goed

Lori

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
This hotel is marketed as an "Artisan" hotel ...this just means there's a lot of unnecessary frills that they charge more money for. Eg, leather chairs in hallways, artwork, concrete floors in rooms. Felt very safe walking around the area and our room was comfortable except a large cobweb hanging off the sprinkler head.
1 nacht verbleven in december 2023

8/10 – Goed

gabriel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and quiet
Reactie van GM op 20 mrt 2024
Gabriel,Thank you for the reviewGlad you enjoyed your staySafe travels

10/10 – Uitstekend

Nasir

1 nacht verbleven in januari 2024

8/10 – Goed

lindsay

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van GM op 20 mrt 2024
LindsayGlad you enjoyed your staySafe Travels