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Beoordelingen van The Shelbourne, Autograph Collection

5 out of 5
The Shelbourne, Autograph Collection
27 St. Stephen's Green North, Dublin, Dublin

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 694 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 186 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1002 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Veel, goed bekwaam personeel, erg vriendelijk en behulpzaam, zeer mooi hotel met een rijke historie
2 nachten verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het personeel was zeer professioneel en servicegericht
2 nachten verbleven in april 2019

8/10 – Goed

Barbara, Kalmthout

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed luxe hotel. Ontbijt wat sober t.a.v. prijs.

2/10 – Ontzettend slecht

Ashleen

On our wedding day treated terribly by a dreadful lady called Ursula. Having stayed in the shelbourne since the 80’s as a child it is clear to me the Marriott group has got it terribly wrong. I will definitely never stay there again.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Lee, Reston

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, helpful and friendly staff. Great amenities. Rooms are clean and quiet even though it’s a busy hotel with lots of events going on every day.
4 nachten verbleven in april 2024
Reactie van Andrew Cumpsty op 23 apr 2024
Dear Lee,Thank you for taking the time to write such a great account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Caroline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic! Best hotel in Dublin.
12 nachten verbleven in maart 2024
Reactie van Andrew Cumpsty op 12 apr 2024
Dear Caroline,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your fantastic feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Gilles, Abu Dhabi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
4 nachten verbleven in maart 2024
Reactie van Andrew Cumpsty op 22 mrt 2024
Dear Giles,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

6/10 – Redelijk

David

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Andrew Cumpsty op 18 mrt 2024
Dear David,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Andrew

2 nachten verbleven in februari 2024
Reactie van Andrew Cumpsty op 22 mrt 2024
Dear Andrew,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastico
Fantastic experience right from you arrive to a warm greeting at the front door until you leave.
1 nacht verbleven in januari 2024
Reactie van Andrew Cumpsty op 12 feb 2024
Dear Michael,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you back, and we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

8/10 – Goed

Jennifer

Positief: Netheid
6 nachten verbleven in januari 2024
Reactie van Andrew Cumpsty op 12 feb 2024
Dear Jennifer,Thank you for taking the time to share and post your 8 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Leta

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Andrew Cumpsty op 12 feb 2024
Dear Leta,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Raphael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and front door staff very friendly especially Brendan
2 nachten verbleven in januari 2024
Reactie van Andrew Cumpsty op 17 jan 2024
Dear Raphael,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments will be shared with colleagues across the hotel, and in particular with Brendan, who I am sure will be thrilled.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew CumpstyQuality & Standards Manager

10/10 – Uitstekend

nancy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Andrew Cumpsty op 17 jan 2024
Dear Nancy,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Conor

1 nacht verbleven in januari 2024
Reactie van Andrew Cumpsty op 17 jan 2024
Dear Conor,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

8/10 – Goed

Bradley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Classic hotel in a great location. Wonderful bar. Great views of the park.
1 nacht verbleven in januari 2024
Reactie van Andrew Cumpsty op 17 jan 2024
Dear Bradley,Thank you for taking the time to share and post your 4 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Yanmo

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay, especially 5 star to its restaurants and bars!
9 nachten verbleven in december 2023
Reactie van Andrew Cumpsty op 1 jan 2024
Dear Yanmo,Thank you for taking the time to share and post your 5 out of 5 rating.Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

annette

3 nachten verbleven in december 2023
Reactie van Andrew Cumpsty op 1 jan 2024
Dear Annette,Thank you for taking the time to share and post your 5 out of 5 rating.Kind regards, Andrew J. CumpstyQuality & Standards Manager

8/10 – Goed

Blake, New york

1 nacht verbleven in december 2023
Reactie van Andrew Cumpsty op 12 feb 2024
Dear Blake,Thank you for taking the time to share and post your 4 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Clayton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our third time staying at the Shelbourne. And we recently spent Christmas at the hotel. As usual, our stay was exceptional. The food was excellent and the staff were outstanding.
3 nachten verbleven in december 2023
Reactie van Andrew Cumpsty op 1 jan 2024
Dear Clayton,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas and Family
Great that the Shelbourne now prioritises their residents over the walk-in customers. Was great to see that a dedicated area for residents have opened in all the bars. We had the most stunning bedrooms and enjoyed also lounging around with our young adult kids and catching up.
1 nacht verbleven in december 2023
Reactie van Andrew Cumpsty op 1 jan 2024
Dear Melissa,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

victor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Andrew Cumpsty op 1 jan 2024
Dear Victor,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive review.We hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

HELEN

1 nacht verbleven in december 2023
Reactie van Andrew Cumpsty op 17 jan 2024
Dear Helen,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

6/10 – Redelijk

Kathleen

Positief: Netheid, staat van de accommodatie en faciliteiten
Rude checking in staff member, toilet panel kept falling off in our room, wrong meal served in saddle room which meant one of our parties meal arrived after we had all finished! No refund or discount offered. They didn’t eat their meal as they didn’t want to eat after we had all finished! Really poor for an expensive restaurant.
2 nachten verbleven in december 2023
Reactie van Andrew J, Cumpsty op 20 dec 2023
Dear Kathleen,Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

geoffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Andrew J. Cumpsty op 20 dec 2023
Dear Geoffrey,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Sébastien

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
Reactie van Andrew Cumpsty op 12 feb 2024
Dear Sebastian,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manage

10/10 – Uitstekend

SAlly

1 nacht verbleven in december 2023
Reactie van Andrew Cumpsty op 12 dec 2023
Dear Sally,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

6/10 – Redelijk

Sinead

1 nacht verbleven in december 2023
Reactie van Andrew Cumpsty op 6 dec 2023
Dear Sinead,Thank you for taking the time to share and post your rating.We truly appreciate the time you took to share a review.We hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Vanessa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Andrew Cumpsty op 12 dec 2023
Dear Vanessa,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location in Dublin
My husband and I stayed here as our first trip to Dublin and we were blown away! The location is excellent and the accommodations were above and beyond. We were so comfortable and loved that we could walk to many locations nearby. The only thing we noted about our room is that it was a little warm and the duvet was very heavy, but that may just be our preference. Everything else was superb!
5 nachten verbleven in november 2023
Reactie van Andrew Cumpsty op 6 dec 2023
Dear Ashley,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

8/10 – Goed

Sara, Florence

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We thoroughly enjoyed our stay at the Shelbourne. The room was comfortable and clean, and the location cannot be beat. Plus, it had plenty of amenities that make it feel like a real vacation. Two minor areas for improvement: we had house keeping staff open the door without knocking on at least 3 occasions, once while we were sound asleep. We understand there is the Do Not Disturb tag but we didn’t expect disturbances at 7 am, 9 pm etc. Final minor complaint is that the room was hot, about 8 degrees warmer than our sleeping comfort. We could turn the air conditioning on but this did very little. And the windows barely cracked open. If you’re a hot sleeper, this would be a problem for you.
Reactie van Andrew Cumpsty op 22 nov 2023
Dear Sara,Thank you for your taking the time to review your recent stay of The Shelbourne. I certainly appreciate your kind words on our comfortable guestrooms, housekeeping team, our high levels of cleanliness; however, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Sally

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The best of Dublin
My third time at The Shelbourne, was checked into my room at 9am (they always seem to have a room ready for me) Flawless.
Afternoon tea is a must.
2 nachten verbleven in november 2023
Reactie van Andrew Cumpsty op 16 nov 2023
Dear Sally,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

8/10 – Goed

Catherine

1 nacht verbleven in november 2023
Reactie van Andrew Cumpsty op 11 nov 2023
Dear Catherine,Thank you for taking the time to share and post your 8 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Kind regards,Andrew CumpstyQuality & Standards Manager

2/10 – Ontzettend slecht

Glenda

4 nachten verbleven in oktober 2023
Reactie van Andrew Cumpsty op 29 nov 2023
Dear Glenda,Thank you for sharing your rating. Unfortunately as there is no feedback provided, we are unable to review any areas of concern that you may have wished to express.We value all feedback and as such, if you'd like to provide details from your recent stay, please reach out to our guest services team,Kind regards,Andrew

10/10 – Uitstekend

Tina

2 nachten verbleven in oktober 2023
Reactie van Andrew Cumpsty op 5 nov 2023
Dear Tina,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Kind regards,Andrew CumpstyQuality & Standards Manager

10/10 – Uitstekend

Daragh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Andrew Cumpsty op 2 nov 2023
Dear Daragh,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive review.Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your experience. We look forward to another amazing review, and we'd love to have another opportunity to welcome you again in the near future.Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay loved it
4 nachten verbleven in oktober 2023
Reactie van Andrew J. Cumpsty op 28 okt 2023
Dear Guest,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

4/10 – Matig

Sarah Jane

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Andrew J. Cumpsty op 26 okt 2023
Dear Sarah Jane,Thank you for sharing your rating from your stay with us. Naturally, I was disappointed to see there were some elements of your stay that you were not satisfied with. I was so very sorry to note your rating and offer you my sincerest apologies for any disappointment you may have experienced.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This hotel is the perfect location and included a variety of
3 nachten verbleven in oktober 2023
Reactie van Andrew J. Cumpsty op 16 okt 2023
Dear guest,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Georgina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel in central location
Great location and the hotel had a very buzzy atmosphere. The pool area was lovely and hardly used. The room was quiet and very comfortable. We were in the new area so not a huge room..but we were out anyway.
2 nachten verbleven in september 2023
Reactie van Andrew J. Cumpsty op 25 sep 2023
Dear Georgina,Thank you for your wonderful feedback! It was our pleasure to read, and we are delighted you enjoyed everything about your time with us, and that the team could ensure such an unforgettable experience.Your comments about the level of service you consistently received, and our Wellness & Spa offering are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back in the very near future, for another treasured Shelbourne experience.With kind regards,Andrew J. CumpstyQuality & Standards Manager

8/10 – Goed

Catherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dublin institution
First time to stay, a beautiful landmark Irish hotel. Deluxe room overlooked the back and an office building, I guess the views are kept for the suites. Recommend 1824 bar for a cocktail. Breakfast buffet was not as extensive as Dublins other 5-stars. Terrible hairdryer in our room. But overall very good.
1 nacht verbleven in september 2023
Reactie van Andrew J. Cumpsty op 11 sep 2023
Dear Catherine,Thank you for taking the time to tell us about your recent stay. We are thrilled to know that you loved our beautiful and historic hotel.We are sorry to hear that we did not fully meet your expectations on this visit, particularly with our breakfast buffet. Please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent any future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

James

1 nacht verbleven in september 2023
Reactie van Andrew J. Cumpsty op 11 sep 2023
Dear James,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

David

2 nachten verbleven in augustus 2023
Reactie van Andrew J. Cumpsty op 26 sep 2023
Dear David,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive review.Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your experience. We look forward to another amazing review, and we'd love to have another opportunity to welcome you again in the near future.Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An old-fashioned world-class five star hotel perfect in every aspect imaginable.
7 nachten verbleven in augustus 2023
Reactie van Andrew J. Cumpsty op 4 sep 2023
Dear Patrick,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne, we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Ruth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sometimes you do get what you pay for - pricey but wonderful. The main bar No. 27, is popular and service is great, but it was too loud and busy for me. However the Terrace upstairs and the Horseshoe bars were both lovely, quiet and relaxing. Great pool and spa, and the hotel finish is lovely, all green marble and gilt trimmings. Door staff very helpful and friendly. We had a very nice lunch in No. 27, and 2 wonderful meals in the Saddle Room restaurant. The location is great - a bit quieter, right next to St Stephen's park, but you can easily walk to the lively Temple Bar area and Grafton Street. I hope we can visit again someday.
3 nachten verbleven in augustus 2023
Reactie van Andrew J. Cumpsty op 4 sep 2023
Dear Ruth,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments about the level of service you consistently received, and your dining experiences are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Jana, Arlington

2 nachten verbleven in augustus 2023
Reactie van Andrew J. Cumpsty op 1 sep 2023
Dear Jana,Thank you for taking the time to share and post your 5 out of 5 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

4/10 – Matig

Giles

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Poor Access if coming on a vehicle Room very poor Front door staff all talked to me at once. Very overwhelming
1 nacht verbleven in juli 2023
Reactie van Andrew J. Cumpsty op 9 aug 2023
Dear Giles,Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Nina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best in Dublin
This is a fantastic hotel in a wonderful location. It is very easy to walk to wonderful shopping, restaurants and food. The hotel also is in walking distance to several attractions such as Trinity College and Dublin Castle. The staff is very accommodating and friendly. The hotel bars and food are excellent with an option or vibe for whatever you are looking for. I will certainly be staying again when I return to Dublin.
7 nachten verbleven in juli 2023
Reactie van Andrew J. Cumpsty op 9 aug 2023
Dear Nina,Thank you for taking the time to write such a wonderful account of your recent experience with us, here at The Shelbourne.It was such a pleasure to read, and we are delighted you enjoyed everything about your experiences with us. Your comments about the level of service you consistently received, the amazing location, closeness of local attractions and the many hotel dining experiences are just marvellous.Our team do take the greatest pride in going the extra mile to look after our guests, and it will be my pleasure to share your kind feedback with them.We look forward to welcoming you back in the very near future, for another memorable Shelbourne experience.With warm regards,Andrew J. CumpstyQuality & Standards Manager

10/10 – Uitstekend

Clayton

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Impeccable service. Excellent hotel.
1 nacht verbleven in juni 2023
Reactie van Andrew J. Cumpsty op 9 aug 2023
Dear Clayton,Thank you for taking the time to write an account of your recent stay with us.We are delighted to know that you experienced our usual high levels of service, which made for an excellent stay with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew CumpstyQuality & Standards Manager