Dear Thomas,Thank you very much for this wonderful review. We are very pleased to hear that you liked our rooms and that everything met your expectations. Our colleagues from the breakfast service were very pleased with your kind words. We look forward to welcoming you again on your next visit.Kind RegardsPia Keiter, Fron Office Manager

Thank you for your kind review, dear Bart. We are looking forward to your next visit. Regards

Vielen Dank!

Dear Valued Guest, Thank you so very much for your visit and this fantastic rating for us on Expedia. We look forward to your next trip to beautiful Düsseldorf and hopefully in our hotel and wish you all the best in the meantime! Kind regards, Kutlay Yergök General Manager

Lieber Marc, vielen lieben Dank für Ihre Zeit eine Bewertung für uns zu hinterlassen. Es ist schön zu sehen, dass wir nicht nur mit unserem superfreundlichen Personal bei Ihnen punkten konnten. Sie haben die kostenfreie Minibar genießen können und hatten dank unserer bequemen Betten einen guten Start in den Tag. Ihre Hinweise bezüglich einiger Abnutzungserscheinungen habe ich an unser Renovierungsteam weitergeleitet. Wir freuen uns auf Ihren nächsten Aufenthalt bei uns und senden herzliche Grüße aus Düsseldorf,Fariba Gholamalischahi, Guest Experience Manager

Liebe Katrin, vielen Dank für Ihre Bewertung. Wir bedauern es sehr, dass bei Ihnen Zusagen nicht eingehalten wurden, wenn Sie uns ein genaueres Feedback dazu geben könnten, melden Sie sich gerne direkt bei mir unter pia.keiter@melia.com, damit wir Fehlerquellen in Zukunft vermeiden können. Wir hoffen, Sie bei einem weiteren Besuch in Düsseldorf erneut bei uns zu begrüßen. Viele Grüße, Pia Keiter Front Office Manager.

Dear Adnan, Thank you for taking the time to rate us. We have passed on the information about the non-functioning air conditioning to our maintenance department so that the problem can be resolved. As well as submitted an inspection of the fridge to repair or replace if necessary. We hope we can accomodate you during another visit in Düsseldorf. Best regards, Pia Keiter, Front Office Manager

Lieber Antonio, vielen Dank für Ihre gute Bewertung. Es freut uns sehr, dass Ihnen Ihr Aufenthalt bei uns im Haus so gut gefallen hat und wir Sie zufriedenstellen konnten. Wir hoffen, Sie bei einem weiteren Besuch in Düsseldorf erneut bei uns begrüßen zu dürfen. Viele liebe Grüße, Pia Keiter, Front Office Manager

Masoud, haben Sie sich direkt an die Rezeption gewandt? Ihr Schlaf ist uns selbstverständlich sehr wichtig, bestimmt hätten wir Abhilfe schaffen können. Geben Sie uns die Möglichkeit Sie bei Ihrem nächsten Aufenthalt zu überzeugen, wir haben mehr zu bieten als riesige schöne Zimmer.Wir freuen uns auf Sie und schicken viele Grüße,Fariba Gholamalischahi, Guest Experience Manager

Dear Kerstin,I would like to thank you personally for having taken the time to share your experience here on Expedia. I highly appreciate it!We are very pleased to read that you had a good time with us. It will be a great pleasure to share your kind words with the entire team.We are already looking forward to welcoming you back in Düsseldorf in the hopefully near future and remain with best wishes and kindest regards,Your INNSiDE Team

Dear changhyung,I would like to thank you personally for having taken the time to share your experience here on Expedia. I highly appreciate it!We are very pleased to read that you had a good time with us. It will be a great pleasure to share your kind words with the entire team.We are already looking forward to welcoming you back in Düsseldorf in the hopefully near future and remain with best wishes and kindest regards,Your INNSiDE Team

Dear Ingrid,Thank you for choosing our hotel and your honest feedback here on Expedia.I have carefully read your comments and I apologize most sincerely that we did not meet the standards of service that you quite rightly expected from us.I would like to apologize for any inconveniences caused and nevertheless, we would be pleased to welcome you back to us.Kindest regards,Your INNSiDE Team

Dear Maxime,I would like to thank you personally for having taken the time to share your experience here on Expedia. I highly appreciate it!We are very pleased to read that you had a good time with us. It will be a great pleasure to share your kind words with the entire team.We are already looking forward to welcoming you back in Düsseldorf in the hopefully near future and remain with best wishes and kindest regards,Your INNSiDE Team

Liebe Aline, wir freuen uns sehr, dass Ihr Aufenthalt bei uns Sie vollkommen überzeugt hat und Sie sich sehr wohlgefühlt haben. Wir hoffen Sie bald wieder bei uns als Gast begrüßen zu dürfen und senden herzliche Grüße,Fariba Gholamalischahi, Guest Experience Manager

Liebe Julia, vielen lieben Dank für Ihre tolle Bewertung! Wir freuen uns, dass Ihnen alles so gut bei uns gefallen hat und schicken ganz liebe Grüße aus Düsseldorf,Fariba Gholamalischahi, Guest Experience Manager

Very nice rating for us Simon! Good to see that you liked our room and hotel. Sorry for the circumstances regarding the cleaning, we can do it better. We hope to welcome you back soon again and sending warm regards,Fariba Gholamalischahi, Guest Experience Manager

Dear Marcos, Thank you for your stay with us in the INNSiDE Düsseldorf Derendorf and your feedback. We sincerely apologize about the misunderstanding when you came down to reception to get some water. Our colleague miscommunicated the situation, as he does not have access to the fridges of our restaurant, as soon as the restaurant is closed. There is however a smaller choice of drinks available at reception for purchase 24h. We talked to our staff again to indicate this to our guests. Regarding the breakfast, we want to assure you, that the safety of our guests and employees is our main priority and we do everything possible to guarantee this. We would be happy to welcome you in our hotel again to fully convince you of our service and hotel. Best regards, Your INNSiDER

Dear Alan, Thank you for your review after your stay at our hotel. We are sorry you did not feel as comfortable as expected. We send welcome letters with all information to all guests when we have contact e-mail addresses. Unfortunately we did not have your contact details. We are very sorry.