Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 17 van 131 beoordelingen" "
10 - Uitstekend
17
Gastenscore: 8 - Goed. 32 van 131 beoordelingen" "
8 - Goed
32
Gastenscore: 6 - Redelijk. 24 van 131 beoordelingen" "
6 - Redelijk
24
Gastenscore: 4 - Matig. 17 van 131 beoordelingen" "
4 - Matig
17
Gastenscore: 2 - Ontzettend slecht. 41 van 131 beoordelingen" "
2 - Ontzettend slecht
41
5,8/10
Netheid
6,8/10
Personeel en service
6,4/10
Voorzieningen
5,0/10
Staat van de accommodatie en faciliteiten
8,0/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Geverifieerde reiziger
17 jul 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
7 nachten verbleven in juli 2019
Reactie van Erika op 28 jul 2019
thank you so much for the review
we hope to see you again soon !!!
8/10 – Goed
donald
7 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heather and the security staff were most accomodating. They gave me a larger room with 2 twin beds while some plumbing repair was made on my original booked single room for one person. Adjacent to the renovated hotel was a great blues club -Blues On Whyte- which was a free access to Saturday afternoon jamming AND a free blues performance at night. Also - the access to the Whyte Ave. shopping district with a myriad of ethnic restaurants and shopping boutiques was a wonderful and walkable experience. I'm going back soon as I can...
donald
2 nachten verbleven in mei 2024
10/10 – Uitstekend
Lori Ann
Reisde met partner
6 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very friendly, loved the posters and murals.
Lori Ann
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Carl
23 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A classic Edmonton music venue.
Carl
1 nacht verbleven in maart 2024
8/10 – Goed
Samuel
29 nov 2023
Samuel
1 nacht verbleven in november 2023
8/10 – Goed
Geverifieerde reiziger
31 aug 2023
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Room was small but very clean and comfortable. Great location to many things and walkable!
Geverifieerde reiziger
2 nachten verbleven in augustus 2023
8/10 – Goed
Angel
16 jul 2020
Positief: Personeel en service, comfort kamer
They need to clean the washrooms!!! Are dirty
Angel
3 nachten verbleven in juli 2020
4/10 – Matig
Geverifieerde reiziger
Reisde met familie
17 mrt 2020
Negatief: Netheid
The gentlemen at the front basically acted like we were inconveniencing him by showing up to get our room. He had no manners and was more concerned about his videogame streaming than his paying customers. The bedding was stained and the mattresses were not comfy at all.
Geverifieerde reiziger
1 nacht verbleven in maart 2020
4/10 – Matig
Geverifieerde reiziger
Zakenreiziger
17 mrt 2020
Negatief: Comfort kamer
Disapointing
Stain over on the carpet, loud music with vibrating walls as my room was right atop a inside underground pub.
Shower/toilets were hairy and floor wasnt clean (hostel style, share amenities)
Geverifieerde reiziger
1 nacht verbleven in maart 2020
2/10 – Ontzettend slecht
Pamela
6 jan 2020
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely nothing. The funny service check in lady, absolutely rude, no manners or nice speaking to the customer
Pamela
1 nacht verbleven in januari 2020
Reactie van Xeno op 13 jan 2020
We're sorry our front desk staff were not up to expectations. We try to ensure a quick and pleasant check in experience.
10/10 – Uitstekend
Geverifieerde reiziger
16 dec 2019
Geverifieerde reiziger
1 nacht verbleven in december 2019
Reactie van Xeno op 20 dec 2019
Thanks for the review! If there's anything we can do to make your next stay better let us know!
8/10 – Goed
Trevor
4 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Trevor
4 nachten verbleven in november 2019
Reactie van Xeno op 20 dec 2019
Thanks for the review Trevor! If there's anything we can do to make your next stay better let us know!
6/10 – Redelijk
Joe, Cold Lake
Reisde met partner
30 nov 2019
Positief: Personeel en service
Located on the most popular street in all of Edmonton. Lots of places to eat and lots of entertainment. The night we stayed, blues player Kenny Wayne Shepherd was performing downstairs.
Joe
1 nacht verbleven in november 2019
Reactie van Xeno op 20 dec 2019
Thanks for the review! If there's anything we can do to make your next stay better let us know!
10/10 – Uitstekend
Ariel, British Columbia
Reisde met partner
5 nov 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great venue downstairs for music and drinks and very friendly, helpful staff. Newly renovated from our last stopover here. Definitely the best location for the price if you are not too fussy.
Ariel
3 nachten verbleven in september 2019
Reactie van Concierge op 13 nov 2019
Thank you for your kind comments! We are excited about our renovated rooms! We'll continue to Wow you with 1st Class Live Music Entertainment! Look forward to you staying with us again!
6/10 – Redelijk
Jean-Christophe
Reisde met een groep
20 okt 2019
Positief: Personeel en service
Jean-Christophe
1 nacht verbleven in oktober 2019
Reactie van Julie op 21 okt 2019
Thank you for your wonderful review. We look forward to your next visit with us.
10/10 – Uitstekend
Geverifieerde reiziger
13 okt 2019
Positief: Netheid, personeel en service en voorzieningen
Geverifieerde reiziger
1 nacht verbleven in oktober 2019
Reactie van Julie op 13 okt 2019
Thank you for your wonderful review. We look forward to your next visit with us.
8/10 – Goed
Jamie, Morinville
Reisde met een groep
29 sep 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cheep, close to everything, very friendly staff, clean, comfy beds and blankets
Jamie
1 nacht verbleven in september 2019
Reactie van Xeno op 3 okt 2019
Hi Jamie,
Thanks for the kind words!
If there is anything we can do to help your stay better feel free to contact us!
6/10 – Redelijk
Matias N.
12 sep 2019
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Matias N.
1 nacht verbleven in september 2019
Reactie van Julie op 25 sep 2019
Thank you for your review. We look forward to your future visits.
10/10 – Uitstekend
Geverifieerde reiziger
1 sep 2019
Geverifieerde reiziger
1 nacht verbleven in augustus 2019
Reactie van Erika op 6 sep 2019
Thank you for the awesome 5 stars!
We hope you'll be back soon :)
2/10 – Ontzettend slecht
Geverifieerde reiziger
11 aug 2019
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in augustus 2019
Reactie van Xeno op 15 aug 2019
We're sorry your stay wasn't up to expectations. If there is something we can do to help make your stay more enjoyable please let us know.
8/10 – Goed
Janine
2 aug 2019
Positief: Netheid, personeel en service
Janine
3 nachten verbleven in juli 2019
Reactie van JP op 4 aug 2019
Thanks for staying with us!
If there's something we can do to bump that up to a 10 let us know!
8/10 – Goed
Julie
1 aug 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great as always!! Thank you!!
Julie
1 nacht verbleven in juli 2019
Reactie van JP op 4 aug 2019
Thanks for staying with us!
If there's something we can do to bump that up to a 10 let us know!
8/10 – Goed
Julie
30 jul 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Julie
1 nacht verbleven in juli 2019
Reactie van JP op 4 aug 2019
Thanks for the review Julie!
If there's something we can do to bump that up to a 10 let us know! We're always looking for feedback so we can improve your stay!
8/10 – Goed
Ryan
29 jul 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Was a decent place to stay for the cost
Ryan
1 nacht verbleven in juli 2019
Reactie van Erika op 29 jul 2019
thank you so much for the awesome review!
We hope to see you again soon
8/10 – Goed
Elma, Caroline ab
Reisde met een groep
7 jul 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bar has excellent blues music. The room is what to be expected for an old hotel. The location is great for things on or near white avenue
Elma
1 nacht verbleven in juli 2019
Reactie van Erika op 16 jul 2019
Thank you so much for taking the time out to write us a review.
We're so happy to hear you enjoyed your stay, We hope to have you back soon !
2/10 – Ontzettend slecht
Shannon
12 jun 2019
Negatief: Personeel en service, comfort kamer
Shannon
1 nacht verbleven in juni 2019
Reactie van Manager op 17 jul 2019
Thank you for your review
8/10 – Goed
Anastasia
13 mei 2019
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The Commercial Hotel offered exactly what I was looking for! Great staff, Amazing location, and a place to sleep and shower with a reasonable price tag. Not the cleanest or newest, but definitely a great place to crash within walking distance from all amenities. 100% would stay here again.
Anastasia
2 nachten verbleven in mei 2019
Reactie van Erika op 13 mei 2019
Thank you so much for your positive review ! We’re so happy to hear that you enjoyed your stay with us!
We hope to see you again soon
4/10 – Matig
Geverifieerde reiziger
12 mei 2019
Geverifieerde reiziger
1 nacht verbleven in mei 2019
Reactie van Erika op 21 mei 2019
Thank you so much for taking the time to write us a quick review.
2/10 – Ontzettend slecht
Joshua
4 mei 2019
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Worst Hotel Experience Of My Life
The worst hotel experience of my life. The filthiest room, the worst amenities, I really cannot explain how horrible it was. Left after 3 hours. After traveling 15 hours I really tried to stay here so I didn’t have to switch hotels at 4am but it was unbearable and the switch was made. Got charged for a night and extremely pissed off. DO NOT STAY HERE!
Joshua
2 nachten verbleven in mei 2019
Reactie van Erika op 6 mei 2019
Hi Joshua
We're extremely sorry to hear you didn't enjoy your stay with us. However, we do take threats towards our staff very seriously and we have a zero tolerance for it!
thank you for taking out the time to write us a review.
4/10 – Matig
alan
30 apr 2019
Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
cold, shower or toilet didn't work had to fix them our-selfs.
alan
4 nachten verbleven in april 2019
Reactie van Manager op 6 mei 2019
We're so sorry to hear about this! I have brought this issue up with my maintenance guy and it will be taken care of ! thank you so much for your review
2/10 – Ontzettend slecht
Ivan
13 apr 2019
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Shockingly bad customer service and denying mice
There was a mouse in my room 217. And because I do not smoke and requested non smoking room, the owner of the hotel wanted to raise my rate to $85 stating that is an upgrade. I thought non smokers and smokers were treated equally. Apparently Not. They canceled my room service because of the mouse and because i argued with the owner about the rate. I said i was only going to pay the agreed rate of $50.58 instead of $85. Next morning she canceled my reservation but she took my money.
Ivan
1 nacht verbleven in april 2019
Reactie van front desk agent op 21 mei 2019
Hello Ivan.
We're sorry to hear that you didn't enjoy your stay with us.
We treat all of our guests with the utmost respect.
You had booked a room without a bathroom, we offered to move you, on our behalf. We tried to go above and beyond for you
You had made another reservation, but didn't show up for it. Thank you for taking the time out to write us a review.
guest feedback is very important to us.
8/10 – Goed
D.BBB
27 mrt 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Blues Bands that perform. Great stage sound and patrons
a really inclusive welcoming community. Look forward to the next time,
D.BBB
1 nacht verbleven in januari 2019
Reactie van Erika op 2 apr 2019
Thank you so much for your positive review, we look forward to seeing you next time :)
2/10 – Ontzettend slecht
Geverifieerde reiziger
Reisde met familie
22 mrt 2019
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The customer service was absolutely disgusting and terrible. 0/10 would recommend. The rooms also looked like they were barely even cleaned.
Geverifieerde reiziger
2 nachten verbleven in maart 2019
Reactie van Front Desk op 25 mrt 2019
Hello,
thank you for writing us a review. We take guest reviews very seriously.
However, if you get asked to leave off the premises, of course you're going to write a bad review.
Thanks again for letting us know
2/10 – Ontzettend slecht
Geverifieerde reiziger
Zakenreiziger
20 mrt 2019
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not worth the price, dirty rooms, no internet.
Regretted it when i first step in the room.
Geverifieerde reiziger
2 nachten verbleven in maart 2019
Reactie van Manager op 22 mrt 2019
Hi there, sorry to hear you didn't enjoy your most recent stay with us.
Our prices are reasonably cheaper then most hotels. We're also connected to a live music venue, so that's a bonus !
Our HK team works very hard to ensure rooms are cleaned for our arriving and current guests.
Maybe you'll give us a second chance in the future. Thank you for your feedback!!
4/10 – Matig
Esmatullah
6 mrt 2019
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Check before u want stay here!
Honestly, I never imagined that such dirty hotel exist in Edmonton city. Believe me or not can not walked with bear feet in rooms floor because of dirty carpet. My wife couldn’t sleep because drunk people always waking in the corridor and was making sounds.
Esmatullah
1 nacht verbleven in februari 2019
Reactie van Manager op 6 mrt 2019
We're extremely sorry to hear you weren't happy with your stay with us!
Our housekeepers work very hard to make sure the rooms are clean for our guests.
Our hotel is connected to our bar and we have live music 7 nights a week !!
2/10 – Ontzettend slecht
Delia
27 feb 2019
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Although my room was a non-smoking one, the smell of cigarette was so strong from the vent making me a practically a second hand smoker which is as dangerous as being a smoker itself. On the website, it was not clear that bar operates on the day of my stay and I was not able to sleep until past 2pm. All I wanted then was a good night sleep which I was not able to have. I ended up being grougy the next day for my conference. Not a very good experience.
Delia
1 nacht verbleven in februari 2019
Reactie van Erika op 28 feb 2019
Hi Delia,
We're very sorry to hear that you weren't happy with your stay.
As it states on our website, we are a live music venue with music 7 nights a week.
2/10 – Ontzettend slecht
Geverifieerde reiziger
25 feb 2019
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Its better to pay extra and stay somewhere better
Worst hotel ever!! The room was not clean, the blankets were old and torn, the carpet was very dirty. The lobby and the rooms were smelling as well. We had to take shower after checking in to a new hotel the next night as your body was itching after sleeping on the bedsheet.
The mattress was also dirty from the bottom. Never again I’m staying in this hotel. Cant believe they charged me $95 for the night. A motel would have been cheaper and better option.
Geverifieerde reiziger
1 nacht verbleven in februari 2019
Reactie van Erika op 8 mrt 2019
Hello anonymous,
After looking into this, It's hard to quantify the legitimacy of your complaint. As We don't have any rates of $95.00. We also have all brand new mattresses. You must have us confused with some other hotel you stayed at.
Thank you for writing us a review :)
2/10 – Ontzettend slecht
Geverifieerde reiziger
25 feb 2019
Geverifieerde reiziger
1 nacht verbleven in februari 2019
Reactie van Front Desk op 2 apr 2019
Thanks for your review.
2/10 – Ontzettend slecht
Geverifieerde reiziger
Zakenreiziger
11 feb 2019
Negatief: Netheid
Paid for damages already done to room that wasn't what I was told I was getting like missing a bed .weird stains .I did make a mess and there was one spot if red on sheets but when I went today Nytgubg I was rudely threatened Nd made to feel I was asking a scene by ever disagreeing. Not cool I own my mistakes . So a guy in the full swing of chemo therapy and raddiation paying cash daily looking to stay about ten days isnt even worth the respect of hearing there side or evrn letting him talk. Needless to say the chain of events has me miss an important part of my chemo cost me alot in inconvience time and mostly dignity as the cancer treatment has me moving slow as I am. Alot of pain . I felt small as if I was doing something wrong by wanting to have my side heard . Hoke thing embarrassed me in a time I already feel different and sick. tto bad cause I don't need a fancy classy joint to be happy but the manager coukdnt make me stay at the Ritz Carlton pent house suit . Litterally so rude ill never even goto the.bar out fear of seeing her again!.
Geverifieerde reiziger
1 nacht verbleven in februari 2019
Reactie van Manager op 22 feb 2019
Hello Anonymous,
We're sorry to hear you weren't happy with your current stay with us.
After looking into this, my colleagues have told me that no damages were charged to you, so I am confused as to what this negative review is about.
Could you please explain your situation better so I can fix the problem you've experienced. Thank you.
6/10 – Redelijk
EDUARDO
29 jan 2019
Positief: Personeel en service, comfort kamer
Stay alone o couple not for families
Is a good place to stay a short time is a common shower room
EDUARDO
1 nacht verbleven in januari 2019
Reactie van Erika op 2 feb 2019
Hello,
Thank you for taking the time out to write us a review
Guest feedback is very important to us.
4/10 – Matig
Geverifieerde reiziger
7 jan 2019
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in januari 2019
Reactie van Erika op 9 jan 2019
Thank you for taking the time out to write us a review.
Guest feedback is important to us, We need to know where we need to improve for future stays
2/10 – Ontzettend slecht
Geverifieerde reiziger
7 jan 2019
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Geverifieerde reiziger
2 nachten verbleven in januari 2019
Reactie van Manager op 7 jan 2019
Thank you for taking the time out to write us a review.
we're sorry you weren't happy with your stay
4/10 – Matig
Geverifieerde reiziger
26 dec 2018
Geverifieerde reiziger
1 nacht verbleven in december 2018
Reactie van Erika op 27 dec 2018
Thank you for taking the time to review us.
2/10 – Ontzettend slecht
Monicah
15 dec 2018
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Monicah
2 nachten verbleven in december 2018
Reactie van Manager op 16 dec 2018
Thank you for taking the time out to write us a review.
We appreciate your feedback
8/10 – Goed
Geverifieerde reiziger
Reisde met familie
27 nov 2018
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have always wanted to come and stay at this historic hotel. My nephew and I were here for Grey Cup weekend and location was absolutely perfect for everywhere we had to commute to via Uber. The rooms were very basic but very clean and showed that the cleaning staff have pride in their work. The folks working at the front desk are very pleasant and accommodating as well.
Geverifieerde reiziger
2 nachten verbleven in november 2018
Reactie van Erika op 28 nov 2018
Thank you so much for taking the time to write us a review. We’re very happy to hear you enjoyed your stay with us.
We hope to see you again in the future
8/10 – Goed
John, Western AB
26 nov 2018
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place and location for the price. Checkin was 3, got there at 340 and no parking available. should not state free parking if all the Blues on Whyte staff and people park there and no spots. However on weekend there is additional parking in rear of hotel for 3 dollars for 24 hrs.
John
1 nacht verbleven in november 2018
Reactie van Erika op 27 nov 2018
Hi john,
Sorry to hear you weren’t happy with the parking at our hotel.
With the grey cup happening this weekend, we were a little busier than usual.
We hope that you enjoyed your stay otherwise at our hotel.
Thank you for taking the time to write us a review
10/10 – Uitstekend
Dawn, Vancouver
Zakenreiziger
25 nov 2018
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are really friendly! It’s my first time visiting Edmonton, have no ideas about location for food, staff told me where to go and how the food is. Nice!
Dawn
2 nachten verbleven in november 2018
Reactie van Manager op 27 nov 2018
Hi dawn,
Thank you so much for taking the time out to write us a review of your most recent stay at the commercial hotel.
Guest feedback is very important to us.
2/10 – Ontzettend slecht
Geverifieerde reiziger
Reisde met familie
19 nov 2018
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room looked like a crack den. With baseboards randomly missing. The smoke dector was dangling off the wall. There were some bugs onbtye floor. We actually just left.... they wouldn't refund the room but it wasnt worth getting bedbugs
Geverifieerde reiziger
1 nacht verbleven in november 2018
2/10 – Ontzettend slecht
Geverifieerde reiziger
11 nov 2018
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very noisy, no hot water, floors creaking, ants in bathroom walls, no Kleenex, rugs were disgusting, one chair, no hangers, overall was not worth the sty. To many stairs. One plug in. Would not recommend to anyone.
Geverifieerde reiziger
2 nachten verbleven in november 2018
Reactie van Erika op 15 nov 2018
Hi there,
I'm very sorry to hear about your most recent stay at our hotel. We are a live music venue that has music 7 nights a week. We will be tackling the rugs in the rooms in early 2019. The hotel itself, was built in 1912, with all the stairs, it keeps our ancient look.
Thank you for taking the time to write us a review.