Very disappointed from this hotel, the staff are not friendly, zero in customer service and willing to help guest! after I checked in and got my room 25 minutes after another couple came to my room to check in as they gave them the room like mine. we booked 3 rooms and I called the hotel few times in advance to make sure all our rooms will be next to one another as it was my family and father who is sick and has dementia and can stay in a room only next to me. once we checked in we were told only 1 room ready but our rooms next to one another which was again wrong after we checked in another 2 couples came to check in, in the rooms next to us. I called the reception to ask why they are doing these mistakes and I was asked to come again to the reception and they asked to move rooms again which I refused, I never saw in my life such Insensitivity trough my father sickness, that's after they promise rooms next to one another. the reception manager was rude to us which she transferred us to her manager and another manager I just felt that I want to check out from this hotel ASAP. outside the room was dirty a trash that wasn't clean full with dirty dippers, they only came to clean it after 30 hours since we checked in. our room was in bad condition, the shower wasn't locking, dirty wall, broken wall, even the following day when a cleaner came to clean they didn't clean the balcony which I was shocked! I took pictures and video of everything, terrible! I recommend not to book it!
