Vind je ideale hotel in Estate Ross

'Air conditioning went out middle of nite, power in bath went out, shower flooded the floor thru the tile. No courtsey of refund considered. A tiny bottle of body wash. I used our own soap I had tossed in my bag. No restaurant now either. We had to take a cab to eat.'

'The best place to stay and have all the comforts. Delicious food. Outstanding staff. Exceptional bar staff. Great location overlooking bay and downtown!!! Stayed here many times. NEVER DISAPPOINTED '

'The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa.'

'Wish they had a hot tub. Place is seriously lacking on the hot tubs. Hot tub shortage at this place. I have made a list on my top 30 recommendations for the resort. 1. I wish there was a hot tub here 2. Would be perfect if they had a hot tub 3. They really should’ve added a hot tub 4. A hot tub would make this place elite 5. Missing one thing—a hot tub 6. This spot needs a hot tub ASAP 7. Imagine this place with a hot tub 8. A hot tub would take this to the next level 9. Only thing it’s...

'It was a lovely staff. '

'Great room and staff'

'We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were...

'The staff is the shining star of Emerald Resort. The resort is in need of updating, it has a great location and all the rooms face the beach but it is rundown. Which gives off as not being clean. At breakfast one of my travel companions' breakfast came with butter packets and one of the butter packets had already been used. Plus the sugar bowl had empty packets in it and the jelly packets had food smeared on the bottom which says they reuse them for other guests.'

'The staff was not friendly at all and the air conditioning to the room was broken. Unbeknownst to me, my room had been switched to another room and I was yelled at by housekeeping to leave immediately. When I went downstairs to inquire they told me I needed to pay the difference for the room and they had no record of me being on the premises. Had it not been for the fact that I was barely at the hotel, I would have left that first day. '

'Hotel is verouderd en heeft dringed onderhoud nodig, zwembad is klein en ook verouderd. Restaurant is goed eten ok. Geen lift dus met zware koffer een hele toer om boven te komen als je niet op de eerste verdieping zit. 2 nachten meer dan genoeg om hier te verblijven. Heeft 3 sterren maar 2 sterren zou meer dan genoeg zijn'

'Air and pool were great. MANY stairs..quite a climb would not recommend for older people or with any disability. Close to good restaurants and markets. '

'Todo estuvo muy bien! Aunque recomiendo un poco más de mantenimiento y luz en el área de la piscina y la piscina! Gracias!'

'Check in was terrible. We arrived a couple hours early. As most travelers do. We were told to leave our stuff in the lobby. I had medicine that needed to be refrigerated. The resort was empty. No reason why they couldn’t give us an early check. We even offered to pay. Bar service was not good. Walked around us for 15 mins before acknowledging us. Food was absolutely not worth the price tag. Frozen Ellios pizza for insane money. Wild. Cold wings. Best thing we had was the jerk chicken....

'If my review was solely on the view and the staff it would be a perfect review However the rooms and property need maintenance the sliding glass doors need roller replacement little hot water The pool was great and we were treated to a barbecue The on-site restaurant has excellent food and dining choices we had dinner there enjoyed the seafood soup the shrimp tarts and jerk chicken pasta Also included in stay was breakfast which was very hearty eggs potato’s and bacon However no where to...

'This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here.'

'Just awesome. The owners go above and beyond to accomodate your needs. The property is beautiful and charming. It has that caribbean feel that most properties lack nowadays. We recommend staying here. We will be back.'

'Olga's Fancy is in a great location, close to some of the best dining on St. Thomas. Candy is incredibly knowledgeable and friendly. Would recommend staying here to anyone visiting St. Thomas!'

'Great view! Great location '

'Great location. Beach was amazing. Restaurant was really good. Snorkeling was excellent. Room was okay. Would stay again. '