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'This is the worst place I have ever stayed in. The photos do not reflect the disrepair of the place. The photos of the room showed towels and when we arrived there were no towels. We were unable to take a shower before going out to our party. Very disappointing after a very warm day. When we got into bed one side of the bed was broken and I collapsed onto the floor. Do not book this place.'

'Boiler didn't work so no heating and nit hot water for showers. Rooms are damp and the kitchen is dirty. Keep your stuff in your room or lose it!'

'On going work in the property. There was no water in the property so use for anything. Staff were terrible, I have to call to get my access code and they end up giving wrong access codeI booked room 1 they put me in room 4. I called to find out why and they responded by text message and then closed work for the day.'

'There is nothing positive to speak of the place.'

'I didn't like anything about this place Its the worst place ever. There's no one to help you ,and the place is filthy and inhabitable for visitors. I booked with Expedia expecting something better than what we got Bathrooms are outside of bedroom and very disgusting.. Floors was very dirty like someone stepped on dog poop as you enter inside We were very tired coming from USA and didn't have the energy to find another place.. We couldn't even take a shower there. The bed was very unsanitary we...

'I was the worst place I've been to. I could not get into the room. I took over an hour to before someone made contact but I still couldn't get into the room. The bathrooms were dirty and chairs were broken and the were empty bottles in the corridors. I would not recommend anyone stay here.'

'Absolutely unfit for rental. No bulbs in lamps. No towels. Only boiling water in the shower - unable to take a shower. We had to go to lesure centre to be able to shower. Never again.'

'The bedsheets were dirty with holes in them from cigarette burns and the smoke alarm was covered by a glove hanging on the ceiling Was told a cleaner would come out, but they never did. We did not stayed the night and had to find somewhere else.'

'Bathrooms weren't terrible clean. Rooms were hot with tiny windows. Couldn't get i to my room and called, said they'd send so.eone out and call me when there. 40 minutes later called again and was helped over the phone.. no one arrived or called. Wandered around for ages trying to find the entrance, e entually found a fire es ape that was open and just walked in. The main door is actually numbered no 3.. thought this was a room.. no signs saying Brookval guest house.'

'I had a terrible experience...'

'This place was dreadful. The photos do not reflect the room. My husband sat on the bed and it collapsed onto the floor. He weighs 140 pounds so not a big bloke. On top of that there were no towels provided even though they are in the pictures. It was a hot day and we couldn't take a shower before going out. Do not stay here.'