Een gratis minibar, een kluis op de kamer, een bureau

Beoordelingen van INNSiDE by Meliá Frankfurt Ostend

4 out of 5
INNSiDE by Meliá Frankfurt Ostend
Hanauer Landstrasse 81, Frankfurt, Hessen

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 224 van 356 beoordelingen" "
Gastenscore: 8 - Goed. 92 van 356 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 356 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 356 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 356 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Schulim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

8/10 – Goed

Piet

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grote kamers
Keurig hotel, schone en mooie grote kamers Was er in corona tijd dus eten kan ik niet beoordelen
1 nacht verbleven in april 2021
Reactie van Innside by Melia Frankfurt Ostend Team op 13 apr 2021
Dear Mr. Kamers, thanks for your Kind Feedback. Looks like we did a good Job for you. We are looking Forward to see you again at Innside by Melia Frankfurt Ostend. Best regards Your Innside Team

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en comfort kamer
Not to be recommended despite 4,5 stars
Very much disappointed in the overall service/quality/... of the hotel
1 nacht verbleven in juni 2019
Reactie van Manager op 25 jul 2019
Dear Guest, Thank you for your rating. We are very sorry that we could not fulfill your expectations and that you are disappointed. We would be grateful to receive a more detailled feedback in order to improve our services and quality. Please do not hesitate to contact us via email: innside.frankfurt.ostend@melia.com Best regards, the team of Innside Frankfurt Ostend

10/10 – Uitstekend

MarriedCouple, Amsterdam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel. Friendly personnel Walking Distance of Centrum
1 nacht verbleven in juni 2019
Reactie van Manager op 25 jul 2019
Dear MarriedCouple, Thank you for your very good rating and your nice comments about our cleanliness, the friendly staff and the close location to the city. We appreciate it very much. We hope to welcome you again soon. Best regards, the team of Innside Frankfurt Ostend

10/10 – Uitstekend

Teudis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent choice
1 nacht verbleven in april 2024

8/10 – Goed

Francis

Reisde met familie
Positief: Netheid, personeel en service
The hotel is in a good location. Easy access to transportation. Staff is 50/50. Night staff seems to be more attentive than day staff. A asked for a tea pot and I was offer hot water to be brought to my room. Unfortunately, it never happened!
5 nachten verbleven in april 2024
Reactie van Your Innside-Team op 23 apr 2024
Dear Francis,Thank you for your feedback. We're glad to hear that you found our hotel to be in a good location with easy access to transportation. However, we apologize for the inconsistency in the service you experienced with our staff. We appreciate your observation about the night staff being more attentive, and we will address this issue with our team to ensure a more consistent level of service throughout the day.We value your input and hope to have the opportunity to improve your experience in the future.

10/10 – Uitstekend

Xuan, Norman

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Free mini bar that is also refilled! Great location for transportation, groceries, and restaurants. You can get directly from the airport to here within a few hundreds of meters of range. Friendly staff.
2 nachten verbleven in april 2024
Reactie van Your Innside-Team op 11 apr 2024
Dear Xuan,Thank you for your kind words about your recent stay with us.We're thrilled to hear that you enjoyed our complimentary mini-bar, which is refilled regularly to ensure our guests have everything they need for a comfortable stay. It's wonderful to know that you found our location convenient for transportation, groceries, and restaurants, making it easy to explore the area. Additionally, we're glad that you found our staff to be friendly and accommodating.We strive to provide a memorable experience for all our guests, and we're delighted that we could meet your expectations. Should your travels bring you back to the area, we would be honored to welcome you again.Warm regards

10/10 – Uitstekend

Klaus Ernst Ludwig

2 nachten verbleven in maart 2024

6/10 – Redelijk

Hasko

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Das Frühstück war ein Katastrophe. Ansonsten aber gutes Hotel für einen Kurztrip
2 nachten verbleven in maart 2024
Reactie van Ihr Innside-Team op 25 mrt 2024
Lieber Gast,vielen Dank für Ihr Feedback zu Ihrem Aufenthalt in unserem Hotel. Es tut uns aufrichtig leid zu hören, dass das Frühstück nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihr Feedback sehr ernst und werden sicherstellen, dass entsprechende Maßnahmen ergriffen werden, um die Qualität unseres Frühstücks zu verbessern.Wir freuen uns jedoch, dass Sie das Hotel insgesamt für einen Kurztrip als gut empfunden haben. Ihre Zufriedenheit liegt uns sehr am Herzen, und wir hoffen, dass Sie uns in Zukunft erneut die Gelegenheit geben, Sie von unserem Service zu überzeugen.Mit freundlichen Grüßen

10/10 – Uitstekend

Pablo

2 nachten verbleven in maart 2024

8/10 – Goed

gerald

Positief: Netheid, personeel en service
Modern
1 nacht verbleven in februari 2024
Reactie van Ihr Innside-Team op 19 feb 2024
Sehr geehrter Gerald,vielen Dank für Ihre Bewertung!Wir freuen uns sehr, dass unser Hotel Ihre Erwartungen rundum erfüllen konnten und Sie einen schönen Aufenthalt bei uns hatten.Freundliche Grüße und ein herzliches Dankeschön für Ihren Besuch,

6/10 – Redelijk

Tamrat

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in februari 2024

10/10 – Uitstekend

jakob

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Iheb

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ana Maria

3 nachten verbleven in januari 2024

8/10 – Goed

CNENG WEI

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
環境舒適,距離采爾大街近
1 nacht verbleven in januari 2024
Reactie van Ihr Innside-Team op 25 mrt 2024
Dear Guest,Thank you very much for your review of our hotel. We are delighted to hear that you enjoyed our comfortable environment and the convenient proximity of the hotel to Keel Street. We will continue to strive to provide excellent service to ensure an even more pleasant experience on your next visit. We look forward to welcoming you back.Best regards

10/10 – Uitstekend

Eleri

3 nachten verbleven in december 2023

8/10 – Goed

Allen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place to stay. Excellent area and within walking distance to many sights. Only negative was one employee did not represent the hotel as well as she could have. Everyone else was very nice and accommodating.
2 nachten verbleven in december 2023
Reactie van Innside Team op 25 dec 2023
Dear Allen,Thank you for your kind feedback.We are delighted to hear that our prime location provided you with easy access to the sights and that you found our hotel to be a very nice place to stay. Your appreciation for our clean rooms, the overall condition of our hotel, and the amenities we provide is genuinely valued. We are also pleased that our team, for the most part, met your expectations with their welcoming and accommodating nature. Regarding the service that fell short, we take your feedback seriously, as it is our aim to deliver a consistently high standard of hospitality. Please rest assured that we are committed to enhancing our guests' experiences and your comments will be shared with our team.We look forward to seeing you again soon.Best regards

10/10 – Uitstekend

Jose

2 nachten verbleven in december 2023

10/10 – Uitstekend

Salvacion

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable and clean, friendly staff.
The front desk clerk who helped me (Dec 11-12) was very nice and helpful. The restaurant brunch staff was nice also. I like that is steps away from a grocery store and a pharmacy.
2 nachten verbleven in december 2023
Reactie van Your Innside-Team op 19 dec 2023
Dear Guest,Thank you very much for your positive review.We hope to be able to welcome you again soon.See you next time!

10/10 – Uitstekend

Yulian

2 nachten verbleven in december 2023

6/10 – Redelijk

Markus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don´t like the open bath in the room. When lying in bed my head was basically 1m away from the sink. and the shower.
2 nachten verbleven in november 2023
Reactie van Your Innside-Team op 19 dec 2023
Dear Markus,Thank you for sharing your feedback following your recent stay. TWe're delighted to hear that you found our hotel's cleanliness, condition, and service to be exemplary. It's always rewarding to know that our efforts to maintain the highest standards are appreciated. We regret to hear that the open bathroom concept in your room did not meet your expectations. Our hotel's design aims to offer a contemporary and avant-garde experience, and we understand that individual preferences vary. Rest assured that we value your feedback as it helps us to consider different guest preferences in our ongoing commitment to comfort and style.The whole team hopes to see you again in the future.Kind regards

10/10 – Uitstekend

Sanela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enfach toll.
2 nachten verbleven in november 2023
Reactie van Innside Team op 21 nov 2023
Sehr geehrte Sanela, vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre Höchstbewertung.Bis bald, hoffentlich.Mit freundlichen GrüßenIhre Innside Team

10/10 – Uitstekend

Rene

1 nacht verbleven in november 2023

6/10 – Redelijk

Stefanie

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Sebastien

1 nacht verbleven in november 2023

10/10 – Uitstekend

yeongjun

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed 27 days and had wonderful experience there! Breakfast was awesome, and all the staffs were so kind and helpful. Housekeeping service was fantastic. Thanks so much for the excellent memories!!
27 nachten verbleven in oktober 2023
Reactie van Shraddha Pradhan op 4 nov 2023
Dear Yeongjun,Thank you for taking the time to review your recent stay. We are delighted to hear that we met your expectations,this positive feedback inspires us to continue upholding our high standards.We all hope to welcome you back in the future. Best wishesYour INNSiDE Ostend Team

10/10 – Uitstekend

Calvin

1 nacht verbleven in oktober 2023
Reactie van Shraddha Pradhan op 4 nov 2023
Dear Calvin, Thank you for taking the time to review your recent stay. This positive feedback inspires us to continue upholding our high standards. Best wishes Your INNSiDE Ostend Team

10/10 – Uitstekend

Martin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Shraddha Pradhan op 4 nov 2023
Dear Martin,Yur positive feedback strengthens our commitment to always offer our guests the best possible service and comfort. We look forward to your next visit. With kind regards

8/10 – Goed

Trevor

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff especially in the restaurant!
4 nachten verbleven in oktober 2023
Reactie van Shraddha Pradhan op 4 nov 2023
Dear Trevor,Thank you for review.This positive feedback inspires us to continue upholding our high standards.best wishes

4/10 – Matig

Lukas

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Shraddha Pradhan op 4 nov 2023
Sehr geehrter Lukas,es freut uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel als wunderbar empfunden haben. Mit freundlichen GrüßenShraddha Pradhan

10/10 – Uitstekend

Emel

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sehr zu empfehlen, es ist sehr sauber Mitarbeiter sind freundlich.
3 nachten verbleven in oktober 2023
Reactie van Ihr Innside-Team op 4 nov 2023
Sehr geehrte Frau Emel,es freut uns, dass Sie sich in unserem Hotel wohlgefühlt haben und unser Personal Ihren Aufenthalt angenehm gestaltet hat. Wir freuen uns sehr, Sie in der Zukunft wieder in unserem Haus begrüßen zu dürfen. Mit herzlichen Grüßen

10/10 – Uitstekend

Mary

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the fact that the rooms were spacious and had a complimentary mini bar in the rooms and was stocked each day. The windows opened for fresh air and you could enjoy the scenery
2 nachten verbleven in september 2023
Reactie van Ihr Innside-Team op 4 nov 2023
Dear Mary,It is our pleasure to hear that you are enjoying your stay with us. Your satisfaction is of great importance to us. We hope to welcome you back soon.With kind regards

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in september 2023
Reactie van Ihr Innside-Team op 4 nov 2023
Dear Guest,Thank you for your feedback.regards

8/10 – Goed

Avi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value
2 nachten verbleven in september 2023
Reactie van Ihr Innside-Team op 4 nov 2023
Dear Avi,Thank you so much for your positive feedback.best regards

8/10 – Goed

Wesley, England

Positief: Netheid, personeel en service
4 nachten verbleven in september 2023
Reactie van Ihr Innside-Team op 4 nov 2023
Dear Wesley,Thank you for your review.regards

10/10 – Uitstekend

Nicole

3 nachten verbleven in september 2023
Reactie van Ihr Innside-Team op 4 nov 2023
Sehr geehrte Nicole,es freut uns sehr zu hören, dass Sie Ihren Aufenthalt genossen haben.

10/10 – Uitstekend

Stephen

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay at the INNSiDE. The staff was friendly and accommodating. The breakfast bar in the restaurant was very good. The interior of the hotel was clean, bright, and had interesting decorations. The one minor issue we ran into, our room was set for one person, was handled very easily and efficiently, providing us the second set of towels and bedding. As first time travelers to Frankfurt, who speak no German, it was wonderful that everyone spoke clear English.
4 nachten verbleven in september 2023
Reactie van Ihr Innside-Team op 4 nov 2023
Dear Stephan,We are very pleased to hear that you enjoyed your stay. Your words of praise about our ambience and our facilities are a great pleasure for us. It is particularly important to us that our guests feel welcome right from the start. We're also proud of the diversity of our team and it's great to hear that this contributes to an invigorating atmosphere. We look forward to your next visit.With kind regards

8/10 – Goed

Stefano

1 nacht verbleven in september 2023
Reactie van Ihr Innside-Team op 4 nov 2023
Deat Stefano,Thank you for your feedback.best regards

10/10 – Uitstekend

Amir, las vegas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front staff absolutely amazing
2 nachten verbleven in september 2023
Reactie van Your INNSiDE Ostend Team op 13 sep 2023
Dear Amir, Thank you for taking the time to review your recent stay. We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all hope to welcome you back in the future.Best wishesYour INNSiDE Ostend Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Museumsufer Fest in Frankfurt
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What an awesome property and staff! I have a disability and it was very accommodating. The rooms were spacious and comfortable. The food was wonderful! The staff was kind and helpful at every turn. Someone available for help. Let me practice German. If I visit Frankfurt again, I would stay here. It’s difficult to find a place that ticks all of the boxes plus is worth the money.
3 nachten verbleven in augustus 2023
Reactie van Your INNSiDE Ostend Team op 29 aug 2023
Dear Tara,Thank you for this great feedback about your recent stay.We are thrilled to hear that our property and staff exceeded your expectations, especially in accommodating your disability. It's great to know that you found our rooms spacious and comfortable, and that you enjoyed our delicious food offerings. Our team takes pride in providing exceptional service, and we're glad they were kind and helpful throughout your stay. We appreciate your kind words about our staff assisting you with practicing German as well. Our prime location and accessibility make us an ideal choice for guests visiting Frankfurt, and we're happy that you would choose to stay with us again in the future.Thank you again; we hope to welcome you back soon.Kind regards,Your INNSiDE Ostend Team

8/10 – Goed

Davut

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
very comfy and clean room, nice view
Reactie van Your INNSiDE Ostend Team op 23 aug 2023
Dear Davut,Thank you for sharing this review of your time at our hotel.We are delighted to hear that you found your room to be comfortable and clean, and that you enjoyed the nice view. Our modern design and attention to detail are aimed at providing a pleasant stay for our guests. Regarding the service, we are sorry if it did not meet your expectations. We strive to provide excellent service to all our guests, and we will use your feedback to improve in this area.We would be delighted to welcome you back on another occasion. All the best,Your INNSiDE Ostend Team

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to a station, that will be needed if you don't want to walk into the main centre of Frankfurt, which will take you around 20minutes.
14 nachten verbleven in juli 2023
Reactie van Your INNSiDE Ostend Team op 23 aug 2023
Dear Marc,Thank you for this review.We are delighted to hear that you appreciated the cleanliness, hotel condition, service, and room amenities during your stay. It's great to know that our convenient location near the station was helpful for you to explore Frankfurt. We understand that the main city center is a 20-minute walk away, but our proximity to public transport options like the Ostbahnhof metro station ensures easy access to all the attractions.We would love to have you return in the future.All the best,Your INNSiDE Ostend Team

10/10 – Uitstekend

Glenn

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2023

6/10 – Redelijk

Man Ki Maggie

Reisde met familie en kleine kinderen
Negatief: Netheid
Yucky food breakfast n dinner , room are super dirty. Shampoo n shower gel make the skin dry that I need to go down to buy. The only good thing is 3 mins walk to coin laundry
6 nachten verbleven in augustus 2023
Reactie van Your INNSiDE Ostend Team op 23 aug 2023
Dear Man,Thanks for this review about your recent stay.We are glad to hear that you appreciated our hotel's convenient location, just a short walk away from the coin laundry. However, we are disappointed to learn that you were not satisfied with the cleanliness of your room and the quality of our food. Our team strives to maintain high standards of cleanliness and we offer a diverse breakfast buffet with fresh, local ingredients to cater to various tastes. We apologize if this was not the case during your stay. Regarding the shampoo and shower gel, we provide toiletries for our guests' convenience, but we understand that personal preferences may vary. There is a drug store and supermarket nearby where you can find alternative products to suit your needs.We hope that we may be able to see you on a future occasion. My best regards,Your INNSiDE Ostend Team

10/10 – Uitstekend

Nirvan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Roberto

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Alles in Ordnung - leider etwas schluderig im Restaurant / Frühstück
1 nacht verbleven in juli 2023
Reactie van Your INNSiDE Ostend Team op 2 aug 2023
Sehr geehrter Roberto,vielen Dank für Ihr Feedback!Es freut uns sehr, dass Sie mit der Sauberkeit und dem Komfort Ihres Zimmers sowie unserem Service zufrieden waren. Wir sind stolz darauf, unseren Gästen moderne und komfortable Zimmer sowie einen erstklassigen Service zu bieten. Wir bedauern jedoch, dass Sie im Restaurant und beim Frühstück einige Unannehmlichkeiten erlebt haben. Wir legen großen Wert auf die Qualität unserer Speisen und den Service in unserem Restaurant Stock Avenue 81. Ihre Anmerkungen werden wir intern besprechen, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie dennoch unser vielfältiges Frühstücksbuffet genießen konnten, das wir täglich für unsere Gäste anbieten.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Your INNSiDE Ostend Team

10/10 – Uitstekend

Mikko

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A hotel that truly stands out with its convenient location and modern ambiance. This place offers a stylish and comfortable retreat within walking distance to the city. Rooms are pristine, a testament to a well-managed housekeeping team that clearly prioritizes cleanliness. Room felt fresh and inviting, with an aesthetic that marries comfort with modern design. The staff here are a credit to the establishment - always smiling, helpful, and ready to go the extra mile for guests. Their professionalism significantly enhanced our stay. There's also a parking garage available - a welcome convenience in a city center hotel, although do note that this comes at an extra fee. In summary, this hotel scores high in comfort, cleanliness, and convenience, and it truly felt like a home away from home in the city.
1 nacht verbleven in juli 2023
Reactie van Your INNSiDE Ostend Team op 27 jul 2023
Dear Mikko,Thank you for this kind review.We are thrilled to hear that you appreciated our convenient location and modern ambiance, providing a comfortable retreat within walking distance to the city. It's great to know that you found our rooms to be pristine and well-designed, reflecting our commitment to cleanliness and guest satisfaction. Our staff takes pride in their professionalism and friendliness, and we're glad that they were able to enhance your stay. Thank you for acknowledging their hard work. We also appreciate your mention of our parking garage, which offers convenience for guests traveling by car, although we understand the additional fee might be a consideration for some travelers.We look forward to welcoming you back in the future.Best wishes,Your INNSiDE Ostend Team

8/10 – Goed

Tzahi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice, updated and clean, in a very convenient area. We had an issue with the room a/c but not highly impactful.
3 nachten verbleven in juli 2023
Reactie van Your INNSiDE Ostend Team op 25 jul 2023
Dear Guest,Thank you very much for your review.It is good to hear that you appreciated our high standards and convenient location.All our rooms have air conditioning which is individually adjustable and our team would have been more than happy to assist you with your concern and have had it checked by our maintenance team, if informed.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Your INNSiDE Ostend Team