Dear Azumino ,thank you so much for your review! We're delighted to hear that you found our establishment practical and conveniently located near the station. We appreciate your feedback and are thrilled you enjoyed your stay with us. We can't wait to welcome you back soon for another memorable experience! またのご利用を心よりお待ちしております。Warm regards,Christian Heepmann

Dear Furukawa , Thank you for your review , we're glad you enjoyed your stay at our hotel. We hope to welcome you back soon for another pleasant experience!

Dear Milko,We sincerely apologize for any inconvenience you experienced during your recent stay with us. It deeply concerns us that we were not able to meet your expectations, and for this, we extend our most heartfelt apologies.We genuinely value your feedback and would greatly appreciate it if you could provide us with more information about your stay. Understanding the specifics of what occurred will allow us to address any issues promptly and make the necessary improvements to ensure a more enjoyable experience for all our guests.Please know that your comfort and satisfaction are our top priorities, and we are committed to making things right. We would be honored to have the opportunity to welcome you back to our establishment in the future, where we hope to provide you with the exceptional service and hospitality that you deserve.Thank you for bringing your concerns to our attention, and we look forward to the possibility of hosting you again soon.Warm regards,Christian HeepmannFront Office The Pure

Dear Mr. Yukitoshi , Thank you very much for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be kind, although we're sincerely sorry to learn that you encountered a less-than-satisfactory experience with one of our team members.Please accept our heartfelt apologies for any inconvenience or discomfort caused by this. We take great pride in providing exceptional service to all our guests, and we're disappointed to hear that we fell short of your expectations on this occasion. Rest assured, your feedback will be addressed internally to ensure that we continue to improve and deliver the high standards of service that we strive for.Despite this, we're grateful for the opportunity to have hosted you, and we truly hope that your overall experience was enjoyable. Your satisfaction is our top priority, and we would be honored to welcome you back in the future to demonstrate the true hospitality that we are known for.Thank you again for choosing to stay with us, and we look forward to the possibility of hosting you again soon.Warm regards,ご挨拶Christian HeepmannFront Office The Pure

Dear Bibiana Andrea,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall, but we're truly sorry to learn that you didn't feel completely safe in the area. We take the safety and comfort of our guests very seriously, and your concerns have been duly noted. Please know that we continuously work to ensure the well-being of all our guests, and we'll certainly look into ways to address the situation you've described.Despite this, we hope that you were still able to have a pleasant experience overall, and we sincerely appreciate your valuable feedback. Should your travels bring you back to the area in the future, we'd love the opportunity to provide you with an even better stay.Warm regards,Christian HeepmannFront Office Agent The Pure

Dear Tetsuo,We wanted to take a moment to express our heartfelt gratitude for your fantastic 5-star review on Expedia. Your positive feedback means the world to us, and we are delighted to hear that you had such a wonderful experience during your stay.If there's anything specific that stood out to you or any suggestions you might have for us to make your next visit even better, please feel free to share. We're always eager to enhance our guests' experiences.Once again, thank you for choosing to stay with us. We can't wait to welcome you back for another exceptional stay in the future!Warm regardsChristian Heepmann Front Office AgentThe Pure

Dear Sabrina,Thank you so much for taking the time to share your feedback with us on Expedia! We appreciate your 4-star review and are thrilled to hear about your experience.It's great to know that you enjoyed your stay overall. If there are specific areas where we could improve and earn that extra star next time, please feel free to share your insights. Your input is invaluable to us as we strive to enhance our guests' experiences.We hope to have the pleasure of hosting you again in the future. If there's anything you'd like us to know or if you have any special requests for your next visit, please don't hesitate to reach out.Thank you for choosing us, and we look forward to welcoming you back!Warm regards,Christian HeepmannFront Office Agent The Pure

Dear Monika,Thank you so much for your wonderful 5-star review on Expedia! We are delighted to hear that you had a fantastic experience during your stay with us.Your positive feedback means a lot to us, and we appreciate you taking the time to share your thoughts. We are thrilled that you enjoyed your time at our property.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to let us know. We are always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future. If your travels bring you our way again, we'll be more than happy to host you.Warm regards,Christian HeepmannFront Office AgentThe Pure

Dear Shuichi,Thank you for taking the time to leave us a review on Expedia! We truly appreciate your feedback.We're glad to hear that you enjoyed your stay overall. However, it seems there may have been some aspects of your experience that didn't meet your expectations. We'd love to learn more about how we can improve and make your next stay even better.Please feel free to reach out to us directly with any additional comments or suggestions you may have. Your input is invaluable to us as we strive to provide the best possible experience for all of our guests.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Christian Heepmann

Dear Gabriele,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us.Your positive feedback is truly appreciated, and we're delighted to have earned the highest rating from you. We strive to provide excellent service and create memorable experiences for our guests.If you have any specific comments or suggestions on how we can make your next visit even better, please feel free to share them with us. We look forward to welcoming you back for another great stay!Warm regards,Christian HeepmannFront OfficeThe Pure

Dear Jason Nguyen,Thank you for taking the time to share your feedback with us. We appreciate your honesty and the effort you put into providing your rating.We hope to have the opportunity to welcome you back in the future and provide an improved experience.Best regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Lieber Herr Michael,Vielen Dank für Ihre großartige Bewertung mit 5 von 5 Sternen! Es freut uns sehr zu hören, dass Sie mit unserer Leistung zufrieden sind. Ihr positives Feedback motiviert uns, weiterhin erstklassigen Service zu bieten. Falls Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.Mit freundlichen Grüßen,Christian HeepmannFront Office Agent

Dear Mr. William,Thank you so much for your positive review! We're thrilled to hear that you enjoyed your experience with our staff. Providing excellent service is our top priority, and we're delighted that it made a positive impact on your stay.We truly appreciate your feedback, and it means a lot to us. If you have any further comments or suggestions, we'd love to hear them. We look forward to the opportunity of welcoming you back for another great experience.Warm regards,Christian Heepmann Front Office Agent The Pure

Dear Brita , Thank you for taking the time to share your feedback! We're delighted to hear that you found our offerings to be worth the price. Your satisfaction is our utmost priority, and we're thrilled that you had a positive experience.If you have any additional comments or suggestions, we would love to hear them. We appreciate your support and look forward to the pleasure of serving you again in the future.Warm regards,Christian HeepmannFront Office Agent The Pure

Sehr geehrter Herr Thorsten ,vielen Dank für Ihre Bewertung. Wir freuen uns, dass Ihnen unser Frühstücksbuffet gut gefallen hat. Bezüglich des Lärms am Samstag und der Nähe zum Club bitten wir um Verständnis. Wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bieten und nehmen Ihr Feedback ernst. Wir hoffen, Sie dennoch bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Christian HeepmannFront Office The Pure

Dear Massimo,Thank you for taking the time to share your feedback with us. We truly appreciate your comments, as they help us identify areas where we can improve our service.We apologize for any inconvenience you experienced during the check-in and check-out process. Your feedback about our staff's preparation and the confusion you encountered is valuable, and we will certainly work on addressing these issues to ensure a smoother and more efficient experience for our guests.On a positive note, we're pleased to hear that you found our property beautiful, and we're grateful for your acknowledgment of our breakfast offerings.Your feedback is invaluable in our ongoing efforts to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Warm regards,Christian Heepmann Front OfficeThe Pure

Dear SIN-RAN thank you for your review 10 out of 10 for our hotel! That's truly wonderful, and we're delighted to hear that he had such an excellent experience. Thank you for choosing our hotel, and we look forward to welcoming you back in the future! Christian HeepmannFront Office The Pure

Dear Miss Rebecca,Thank you so much for your fantastic 5 out of 5 review! We're thrilled to hear that you had a great experience with our staff and that you enjoyed our excellent location.Your kind words mean a lot to us, and they motivate us to continue providing the best service possible. We look forward to welcoming you back in the future, and please don't hesitate to reach out if there's anything more we can do to make your next stay even more enjoyable.Thanks again for your positive feedback!Warm regards,Christian HeepmannFront Office Agent

Dear Miss Tricia,We are absolutely delighted to receive your 5 out of 5 review! Your positive feedback means a lot to us, and we're thrilled to know that you had a wonderful experience.If there's anything specific that made your stay exceptional, please feel free to share it with us. We always strive to provide the best possible service to our guests, and your comments are truly appreciated.Thank you for choosing us, and we look forward to the pleasure of serving you again in the future. If you ever have any questions or requests, don't hesitate to reach out. Your satisfaction is our top priority.Warm regards,Christian HeepmannFront Office Agent

Dear Mr. Gary,Thank you so much for your 5 out of 5 review on Expedia. We truly appreciate your positive feedback. We're sorry to hear that you found the neighborhood somewhat depressing despite our hotel's proximity to the station.We always strive to ensure our guests have a pleasant stay, and your feedback is incredibly valuable to us. We hope that your overall experience at our hotel was enjoyable.If you choose to stay with us in the future, we'll make every effort to ensure your comfort, and we look forward to welcoming you back.Thank you for your support, and we wish you a fantastic time ahead!Warm regards,Christian Heepmann Front Office Agent

Dear Patrick,Thank you for taking the time to leave such an excellent review of your recent stay. We're thrilled to hear that you had a 10 out of 10 experience at our hotel.Your positive feedback is greatly appreciated, and we're delighted that you enjoyed your time with us. If you have any further comments or suggestions, please don't hesitate to share them with us.We look forward to welcoming you back for another fantastic stay in the future. Should you need any assistance or have any questions, please feel free to reach out to us.Liebe Grüße aus "der Heimat"Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Laura,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience during your stay. We're constantly striving to improve, and your comments are very valuable in helping us do just that.If you have any specific comments or suggestions on how we can turn your 4-star experience into a 5-star one, please feel free to share them. We're committed to making our guests' stays as comfortable and enjoyable as possible.We hope to have the pleasure of welcoming you back in the future. If you have any more thoughts or need assistance with future reservations, please don't hesitate to reach out.Best regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Hi Tsuyoshi,Wow, a perfect 10 out of 10 – you're awesome! Thank you so much for your amazing rating. We're thrilled that you had a fantastic stay. If you ever feel like returning for another great experience, we'll be here to welcome you with open arms and big smiles!Cheers to your happiness and safe travels,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Hello Weishuang,Thank you for your concise and positive feedback! We're pleased to hear that you found our hotel clean, quiet, and conveniently located near the central railway station. If your travels lead you back to Frankfurt, we'd be delighted to welcome you again. Have a great day!Best regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Hey Sara,You rock! Thanks a million for your feedback and the fantastic 8 out of 10 rating. We're thrilled to hear you had a great time with us. If you ever need another awesome stay, just drop by. Stay funky and take care!Best regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Jasmin,Thank you so much for your outstanding rating of 10 out of 10! We are absolutely thrilled to hear about your fantastic experience at our hotel.Your perfect score across all categories is truly appreciated, and it motivates us to continue delivering top-notch service to our valued guests. We are delighted that you had a memorable stay with us.If you have any additional feedback or if there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. Your satisfaction is our utmost priority.We look forward to welcoming you back for another wonderful stay in the future. Until then, safe travels and warm regards!Best regardsTobias RousekFront Office ManagerThe Pure, Frankfurt

Hello Yadira,Thank you for taking the time to leave us a perfect rating and for your kind words. We're thrilled to hear that you loved the design of our hotel and found it awesome.It's fantastic to know that you also had a great experience with our service and staff. Providing excellent service is what we strive for, and it's rewarding to hear when we succeed.Our convenient location near the train station is indeed a great advantage for our guests, and we're delighted that you found it convenient.We can't wait to welcome you back whenever your travels bring you to Frankfurt again. Please don't hesitate to reach out if you need any assistance with your future stay or have any special requests.Warm regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Priyen,Thank you for taking the time to share your feedback about your recent stay. We appreciate your honesty.I apologize if you felt the area around the hotel was a bit unsafe. Safety and security are paramount concerns for us, and we regularly review and enhance our security measures. If you have any specific concerns or suggestions on how we can improve the safety around our property, please don't hesitate to share them.We want all of our guests to feel comfortable and secure during their stay, and your feedback is invaluable in helping us achieve that goal.If you have any more comments or questions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Hitoshi, thank you so much for your review.We're delighted to hear that you had a comfortable stay and found our hotel's location convenient. Our hotel is also close to Frankfurt Airport, and it's great to know that you felt safe walking around even during the night. We appreciate your positive feedback on our pricing.We look forward to welcoming you back in the future. If you have any questions or requests, please feel free to let us know.Thank you once again!Kind regardsTobias Rousek Front Office ManagerThe Pure Hotel, Frankfurt

Dear Karine,Thank you so much for rating your recent stay with us 5 out of 5 points! We're thrilled to hear that you had such a wonderful experience during your time at our hotel.If you ever find yourself in the area again, we'd be more than happy to host you once more. Should you have any specific feedback or suggestions for us, please don't hesitate to share.Wishing you safe and pleasant travels ahead!Best regardsTobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Juha,thank you so much for 10 out of 10 points.I am happy that you enjoyed your stay with us!Best regardsTobias RousekFront Office Manager

Dear Sienna,thank you so much for your 5 out of 5 rating!I am so happy to read that you have enjoyed your stay with us.Hope to see you soon for your next stay in Frankfurt!Best regardsTobias RousekFront Office Manager

Dear Melissa,thank you so much for your 5 out of 5 rating!I am so pleased to read that you have enjoyed your stay with us and thank you for your kind words regarding our team. We are pleased to make our guests feel at home, since a hotel is always your home away from home.If you come back to Frankfurt, we are here for you!Best regardsTobias RousekFront Office Manager

Dear Nicolas,wow! Thank you so much for your 10 out of 10 rating!I am so happy to read that you have enjoyed your stay with us.Hope to see you soon for your next stay in Frankfurt :)Best regardsTobias RousekFront Office Manager

Dear Robin,Thank you for your wonderful feedback! We're thrilled to hear that you had a very cool and enjoyable stay at The Pure Hotel. We're glad you loved your roof terrace room, as it offers a unique and special experience, providing you with a great view and a cozy space to relax.Creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you have any other comments or requests, please don't hesitate to reach out to us.We truly appreciate your kind words, and we can't wait to welcome you back for another fantastic stay at The Pure Hotel!Best regards from "the Heimat"Tobias RousekFront Office Manager

Dear Kenichi,Thank you for your kind words and positive feedback about your recent stay at The Pure Hotel. We are delighted to hear that our staff provided you with excellent service and were both flexible and friendly during your visit.We can't wait to welcome you back when you return to the city. Our team looks forward to ensuring you have another fantastic stay with us.Best regards from "the Heimat",Tobias RousekFront Office Manager

Lieber Johannes,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt im The Pure Hotel. Es freut uns sehr zu hören, dass Ihnen das Zimmer mit seiner tollen Ausstattung gut gefallen hat. Unser Ziel ist es, unseren Gästen eine angenehme und komfortable Unterkunft zu bieten.Wir sind erfreut zu hören, dass Sie mit unserem Rezeptionist eine positive Erfahrung gemacht haben und ein Begrüßungsdrink angeboten wurde. Unser freundliches Personal ist stets bemüht, unseren Gästen den bestmöglichen Service zu bieten.Es tut uns leid zu hören, dass Sie die Umgebung als eher mäßig empfunden haben und mit der Anwesenheit von Drogendealern in der Straße unzufrieden waren. Ihre Sicherheit und Zufriedenheit sind uns wichtig, und wir werden alle möglichen Maßnahmen ergreifen, um das Wohlbefinden unserer Gäste zu gewährleisten.Wir bedanken uns für Ihre positiven Worte bezüglich des Hotels, und es wäre uns eine Freude, Sie in Zukunft erneut bei uns begrüßen zu dürfen.Liebe Grüße aus "der Heimat"Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Lieber Hamidreza,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt im The Pure Hotel. Es freut uns zu hören, dass Sie mit dem Check-in und Check-out zufrieden waren und unser Personal als nett empfunden haben. Unser Ziel ist es, unseren Gästen einen reibungslosen und angenehmen Ablauf zu gewährleisten.Wir sind stolz darauf, ein modernes und zentral gelegenes Hotel zu sein, das unseren Gästen eine günstige Lage in der Stadt bietet.Allerdings bedauern wir, dass Sie aufgrund der Hellhörigkeit des Zimmers Geräusche von den Nachbarn und der Putzfrau morgens hören konnten. Ihre Kommentare sind uns wichtig, und wir werden unser Bestes tun, um das Lärmbelästigungsproblem zu minimieren und unseren Gästen einen ruhigeren Aufenthalt zu ermöglichen.Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wir hoffen, dass Sie uns in Zukunft erneut besuchen und Ihnen ein verbessertes und angenehmes Erlebnis bieten können.Beste Grüße aus "der Heimat"Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Mohd,Thank you so much for your perfect 10 out of 10 rating! We are thrilled to hear that you had a fantastic stay at The Pure Hotel.We're glad to know that our early check-in and late checkout options were convenient for you. Ensuring a seamless and flexible experience for our guests is a top priority for us.Moreover, we take pride in maintaining a clean and inviting environment, and we're delighted that you found our service to be of high quality.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards from "the Heimat"Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Matthew,Thank you for taking the time to share your feedback about your recent stay at The Pure Hotel. We truly value your comments as they help us continuously improve our services and offerings.We apologize for any inconvenience caused by the condition of the room. Your feedback is essential, and we will address this matter with our maintenance team to ensure that our rooms are well-maintained and up to date.We're glad to hear that you found the beds comfortable, as we believe a good night's sleep is crucial for our guests' well-being.Regarding the breakfast, we are disappointed to hear that it did not meet your expectations. We take pride in offering a high-quality breakfast, and it's typically well-rated by our guests. However, we understand that tastes can vary, and we'll take your feedback into account to further enhance our breakfast offerings.Regarding the gym and spa facilities, we appreciate your input. We'll assess the situation to see how we can better accommodate our guests' needs and expectations.We're sorry to hear that your experience did not meet your expectations, and we understand your decision not to rebook for future visits to Frankfurt. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to us.Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards from "the Heimat,"Tobias RousekFront Office Manager

Dear Maria,Thank you so much for your excellent rating! We're thrilled to hear that you had a 5-star experience during your stay with us. It's our top priority to ensure our guests have a wonderful and memorable time, and we're delighted to know we could achieve that during your visit.If you have any specific feedback or comments you'd like to share about your stay, please feel free to do so. Your insights are invaluable as we continually work to provide the best possible service to our guests.We hope to have the pleasure of welcoming you back in the future. If you have any more thoughts or need assistance with future reservations, please don't hesitate to reach out.Best regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt