Dear Property Management Team,I’m writing about my recent two-night stay at your Surfside Beach property, which cost over 1,000 and fell well short of acceptable.The most serious issue: the tap water is not potable—a material fact disclosed nowhere on the VRBO listing, only in the in-unit guidebook after booking. The property’s Reverse Osmosis system, which should solve this, was completely non-functional. Water ran rust-colored with a strong rust odor from every fixture, from the top-floor master shower to the ground-level spigots, leaving us without safe water even for cooking. The ice maker, listed as available, was marked unavailable by email immediately after booking.Other serious problems:• No entry code provided on arrival—locked out over 30 minutes.• Two broken kitchen chairs; many of us nearly fell.• Rusted, deteriorating pots and knives unsafe for food prep.• No plastic wrap, foil, or baking pans.• An AC filter so neglected it aggravated our allergies—we had to buy medication.• A barely functional TV remote missing its battery cover.• Damaged 2nd- and 3rd-floor balcony railings—unattached, missing, or broken. I have video of them flapping in the wind. I wouldn’t let my kids on any balcony.The undisclosed water quality and the safety hazards are unacceptable at any price. These need to be fixed and reflected in the listing so future guests can decide with full information.I’m happy to provide photos and videos on request.Regards,