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Beoordelingen van Knights Inn Madera

2 out of 5
Knights Inn Madera
1855 W Cleveland Ave, Madera, CA

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 99 van 391 beoordelingen" "
Gastenscore: 8 - Goed. 117 van 391 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 391 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 391 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 391 beoordelingen" "

7,2/10

Netheid

7,8/10

Personeel en service

7,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gabriel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to everything, shopping, dining, entertainment all within walking distance
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Esther Gudrun

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles war sehr sauber und schön. Die Mitarbeiter am Empfang waren sehr hilfsbereit und feundlich.
1 nacht verbleven in mei 2024
Reactie van Management op 9 mei 2024
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

10/10 – Uitstekend

Armando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was really great very polite
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
We are pleased to know that you had a good stay with us and that our staff was in anyway helpful to you. We hope to be seeing you again someday.

8/10 – Goed

Antonio

Not what I expected
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
We are pleased to know that you had a decent stay with us. Hopefully we will have the pleasure of seeing you again.

10/10 – Uitstekend

Antonio

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Bueno
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

6/10 – Redelijk

Elif

Reisde met een groep
Positief: Personeel en service
Très très mal isolé mais ça dépanne pour une nuit
1 nacht verbleven in april 2024
Reactie van Management op 27 apr 2024
We are sorry that you did not have a good stay with us. In the future if there is something not to your liking feel free to let the front desk staff know and they will do their best to accommodate you the best to their abilities. We hope that you will give us another chance to show that we have improved, and possibly look forward to seeing you again.

8/10 – Goed

Israel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 27 apr 2024
We are pleased to know that you had a decent stay with us. We look forward to seeing you again.

10/10 – Uitstekend

Bernard

1 nacht verbleven in april 2024
Reactie van Management op 27 apr 2024
We are pleased to know that you had a good stay with us and appreciate that you took the time to rate us. We look forward to seeing you again.

10/10 – Uitstekend

Louie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2024
Reactie van Management op 15 feb 2024
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

8/10 – Goed

Patricia

1 nacht verbleven in januari 2024
Reactie van Management op 21 mrt 2024
We are pleased to know that you had a decent stay with us. We look forward to seeing you again.

2/10 – Ontzettend slecht

Austin

Reisde met een groep, Reisde met huisdieren
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First room we got the TV didn't work and had long random hairs on the "clean" pillow sheets. Second room was right next to someone methin around all night, blasting what sounded to be some music maker app. All I heard was incredibly novice drum lines all night long with cars pulling in and out going into the same room. The place was incredibly quiet other than them and had they had a security guard on premise, it might of been a place worth going back to. I can't recommend this spot
1 nacht verbleven in januari 2024
Reactie van Management op 20 jan 2024
We apologize for your experience. Your feedback is greatly appreciated, and we hope your future travels are pleasant.

2/10 – Ontzettend slecht

Nicholas

Zakenreiziger
Negatief: Netheid, personeel en service en comfort kamer
As bad as renting a room in a "Crack house"
Horrible!!!! You know it's bad when there are instructions printed and placed in the rooms telling you how not to get robbed at their location. The room/hotel was filthy, and the bed's springs were poking up and too painful to sleep on.
4 nachten verbleven in januari 2024
Reactie van Management op 17 jan 2024
We apologize for your experience. Rest assured, we will double our efforts to improve our accommodations and service. Your feedback is greatly appreciated, and we hope your future travels are pleasant.

10/10 – Uitstekend

Michele

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van jv op 14 jan 2024
We are more than happy to hear that you had an excellent experience with us. We look forward to seeing you again.

8/10 – Goed

ESMERALDA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Management op 16 jan 2024
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

10/10 – Uitstekend

Ricardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was excellent
1 nacht verbleven in november 2023
Reactie van Management op 29 nov 2023
We are more than happy to hear that you had an excellent experience with us. We look forward to seeing you again.

2/10 – Ontzettend slecht

George

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely not. Could not have stayed there…. I end up not staying there, and had to drive 20 minutes away to find a clean place to spend the night. … and pay again for a room to sleep. It should not be an option on your site for traveler.😡😡😡
1 nacht verbleven in november 2023
Reactie van Guest Relations op 16 nov 2023
George,It is disappointing to learn that you chose not to stay with us, and we apologize for your experience. Rest assured, we will double our efforts to improve our accommodations and service. Your feedback is greatly appreciated, and we hope your future travels are pleasant.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Management op 25 okt 2023
We are sorry that you did not have a very good experience with us. We will do our best to keep improving and hope that you will give us another opportunity to show how we have improved.

2/10 – Ontzettend slecht

Jose, Moreno Valley

Negatief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Management op 19 okt 2023
We are sorry to hear that you did not have a good experience with us. We will do our best to continue to improve. Hopefully you are willing to give us another opportunity to show how we have improved.

2/10 – Ontzettend slecht

Jose

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Management op 10 okt 2023
We are sorry to hear that you did not have a good experience with us. We will do our best to make changes and hopefully you will give us another chance to see the changes we have made.

4/10 – Matig

Anguiano

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor condition
Not a clean environment for family to stay, smelly blankets and pool was in a very bad condition.: would not recommend this hotel to anyone..
1 nacht verbleven in september 2023
Reactie van Guest Relations op 25 sep 2023
Dear Anguiano,What you have described does not align with the high standards we have for our property and accommodations, and for that, we apologize. Our staff is happy to help find a solution for anything that is of concern during your stay, and we hope that you brought these issues to their attention while still at the property. Nonetheless, we will work closely with our housekeeping team to ensure a thorough sweep is done of the rooms and our amenities are in working order. Thank you, and safe travels home.

8/10 – Goed

Shawn

1 nacht verbleven in september 2023
Reactie van Management op 10 okt 2023
Thank you for taking the time in rating us. We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
lots of car alarms going off. Otherwise a great place
1 nacht verbleven in augustus 2023
Reactie van Management op 21 aug 2023
We are pleased to know that you had a decent stay with us. We do apologize for the inconvenience of the car alarms unfortunately we do not have control over that. But we do however hope to see you again.

8/10 – Goed

Jose

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Management op 11 aug 2023
We are pleased to know that you had a good stay with us, and look forward to seeing you again.

2/10 – Ontzettend slecht

Douglas

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nasty out of law place
I didn't stay in the crazy Motel outside people selling drugs my kids get scared and homeless outside in parking lot i ask for refund for two days stay and they said no i whant my money back please you most remove the place drom your site
2 nachten verbleven in juli 2023
Reactie van Management op 27 jul 2023
What you have shared regarding our accommodations is upsetting and certainly a poor reflection of the standards we uphold. Please accept our sincere apology for failing to meet your expectations. Guest feedback only helps us improve, and that is what we intend to. As for the money back please feel free to contact the manager at the property and speak with him directly about the situation.

4/10 – Matig

Charlie

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
BE AWARE!!!
2.5 Stars is very generous...thisbolace is a delapitated,roach a bug infested hotel. If you can work your way around the druggies and late night dope fiends.. not family friendly at all. Avoid at all costs..you get exactly what you pay for here!!
2 nachten verbleven in juli 2023
Reactie van Management op 20 jul 2023
What you have shared regarding our accommodations is upsetting and certainly a poor reflection of the standards we uphold. Please accept our sincere apology for failing to meet your expectations. Guest feedback only helps us improve, and that is what we intend to do. We hope that in the future you give us another chance to show that we have improved.

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly persenel.You got a lot of places you can walk if you need anything is a good place to stay
1 nacht verbleven in juli 2023
Reactie van Management op 7 jul 2023
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

6/10 – Redelijk

Latrina

1 nacht verbleven in mei 2023
Reactie van Management op 3 jun 2023
We appreciate you taking time out of your day to rate us, we do hope to see you again in the near future.

6/10 – Redelijk

Lisa

3 nachten verbleven in mei 2023
Reactie van Management op 29 mei 2023
We are sorry to hear that you did not have a very good stay with us. We will do our best to make some modifications and hope that you will give us another chance.

8/10 – Goed

Olaf

Positief: Netheid, staat van de accommodatie en faciliteiten
Conveniently located for the event that I was attending.
2 nachten verbleven in april 2023
Reactie van Management op 26 apr 2023
Thank you for taking the time in rating and reviewing us, we truly appreciate it. We are pleased to know that you had a decent experience with us and look forward to seeing you again.

2/10 – Ontzettend slecht

Lydia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The sheets had cigarette burns on them. The TV didn’t work. We will never stay here again
1 nacht verbleven in april 2023
Reactie van Guest Relations op 14 apr 2023
Dear Lydia,We're sorry to hear about any lack of upkeep during your visit. We'll keep your comments in mind for the future, and we hope to see you again at some point soon.

10/10 – Uitstekend

Jesus

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente
Muy bien es segunda ocasión que lo utilizo por cierto me deben el selló de esa ocasión
1 nacht verbleven in maart 2023
Reactie van Management op 9 mrt 2023
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

8/10 – Goed

Sonia

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Son amables y elmprwcio es justo
1 nacht verbleven in februari 2023
Reactie van Management op 17 feb 2023
Nos da gusto que les aya gustado. Esperamos verlos otra vez.

2/10 – Ontzettend slecht

sandra

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the place was full of homeless pleaso abd drugs
7 nachten verbleven in januari 2023
Reactie van Guest Relations op 12 feb 2023
Dear Sandra,We are very sorry that our accommodations did not meet your expectations. Please know that we do not condone illicit activities on our property, and we always encourage our guests to let us know if they witness anything out of the ordinary so we can address it. Nevertheless, we value your thoughts, and we wish you happier travels ahead.

8/10 – Goed

Nick

1 nacht verbleven in februari 2023
Reactie van Management op 6 mrt 2023
Thank you for taking the time in rating us, we truly appreciate it. We are pleased to know that you had a good experience with us, and we look forward to seeing you again.

10/10 – Uitstekend

Daisy

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
:-)
1 nacht verbleven in november 2022
Reactie van Management op 29 nov 2022
We are pleased to know that you enjoyed your stay with us, we look forward to seeing you again.

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Research Area before you book
Location is not in the best area but is convenient when traveling. Beds were very uncomfortable. Decent for price.
1 nacht verbleven in november 2022
Reactie van Management op 18 nov 2022
We are sorry that you did not have a very comfortable stay with us. We will do our best to make sure that our guests have a good stay. Hopefully in the future you will give us another chance to show you how we have improved.

2/10 – Ontzettend slecht

DAVID

Reisde met partner
area looks and feels unsafe surrounding and on premises to many persons wondering around property especially on parking lot
Reactie van Management op 9 nov 2022
We are sorry that you did not have a good experience with us. If in any way you do not feel comfortable or safe, feel free to let the front desk know about the situation and they will do their best to sort it out. We do however hope that you will give us another chance to show you how we have improved.

8/10 – Goed

art

2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2022

8/10 – Goed

Merla

Positief: Netheid, personeel en service en comfort kamer
The room was clean albeit there's a funky smell lingering.
1 nacht verbleven in juli 2022
Reactie van Management op 24 jul 2022
We are pleased to know that you had a decent stay. As far as the smell we do apologize for it, if in any case this was to happen again, always feel free to call the office and we can go ahead and accommodate you with a different room or have someone from the housekeeping staff go and spray the room. We do however hope that you will give us another chance and stay with us in the near future. Thank you.

8/10 – Goed

Alma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very. Good
2 nachten verbleven in juli 2022
Reactie van Management op 14 jul 2022
We are pleased to know that you had a good stay with us. We look forward to seeing you again.

8/10 – Goed

Jorge

1 nacht verbleven in juli 2022
Reactie van Management op 7 jul 2022
Thank you for taking the time out of your day to rate us we truly appreciate it. We are pleased to know that you had a good stay with us. We do hope to see you again.

10/10 – Uitstekend

Jackie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great overnight!
Great for a short stay! Very functional room and there was good counter space in the sink area. We would stay there again.
1 nacht verbleven in juni 2022
Reactie van Management op 27 jun 2022
We are more than pleased to know that you had a good stay with us. We do hope to see you again.

8/10 – Goed

Stephen

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2022

4/10 – Matig

Marina L

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was very dirty, the restroom was dirty like they hadn’t cleaned it, the sink was messy the pillow sheets looked like they hadn’t been changed , the door wouldn’t look properly. I asked for a non smoking room for the fact I had my infant with me and the room smelled so much like smoke I had to leave the door open for about an hour with the air on so the smell would go away a little, would recommend this place !
2 nachten verbleven in mei 2022
Reactie van Management op 15 jun 2022
We apologize for the room not being cleaned and for the smell it had. We will go ahead and speak with our housekeeping staff about the importance of having the rooms maintained nice and clean for our guests. We do hope that in some time you will give us another chance to show how we have improved.

8/10 – Goed

Francisco

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Too much noise
1 nacht verbleven in mei 2022
Reactie van Management op 15 jun 2022
We are sorry for the inconvenience, if in anytime this was to happen again, please feel free to call the office and we will do our best to take care of the situation.

8/10 – Goed

Gerardo

Reisde met een groep
My stay was overall the swimming pool was the size of a jacuzzi the front desk was trying to charge me for the room which was paid already
1 nacht verbleven in mei 2022
Reactie van Management op 15 jun 2022
We are sorry for the misunderstanding for the payment. We do hope to see you again and give us another chance to show you how we have improved.

10/10 – Uitstekend

Francisco

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing out of this world, just normal.
1 nacht verbleven in mei 2022
Reactie van Management op 16 mei 2022
We are pleased to know that you had a decent stay with us. We hopefully look forward to seeing you again.

2/10 – Ontzettend slecht

david

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Trashy environment, loud, gross.
1 nacht verbleven in mei 2022
Reactie van Management op 9 mei 2022
We apologize for the inconvenience you experienced with us. If it was loud, then feel free to call the front desk and they will do their best to control the situation. We do hope you are willing to give us another chance to show you how we have improved.

10/10 – Uitstekend

Edith

1 nacht verbleven in april 2022
Reactie van Management op 4 apr 2022
Thank you for taking the time in rating us we truly appreciate it. We are pleased to know that you had a good stay with us. We look forward to seeing you again.