6/10
Very basic comfort and service, crowded and noisey. We’ve found bedding quite uncomfortable. In addition, we had to set up futons for our children ourselves every night. There was no choice of water temperature in the bathroom and toilet. No soap to wash hands with in the toilet. No hand towels. Food was average quality and the restaurant was very crowded and noisey. We booked private onsen - it was quite dirty (windows, ceilings) and the setting wasn’t aesthetically pleasing (not one to enjoy and relax in). The best thing was the view from our lake view room overlooking the lake (and Fuji on the other side).
Alina
2 nachten verbleven in juli 2025