Dear Kok choon, we would like to take this opportunity to thank you for choosing us as your destination during your recent visit to Kuantan, Pahang! We are thrilled to know that you have had an enjoyable stay with us! We hope to welcome you back soon for another enjoyable stay!

Dear Chris,We would like to take this opportunity to thank you for choosing us as your destination during your recent visit to Kuantan and we are thrilled to learn that you had have an enjoyable stay with us! We hope to welcome you back soon for another relaxing stay!

Dear Dato Adam, we would like to take this opportunity to thank you for choosing us as your destination during your recent visit to Kuantan! We hope to welcome you back soon for another memorable stay!

Dear Mr. Miles, Thank you for taking time in rating us. We understand that there are areas that we have failed to meet your expectations when you highlighted to us last week via different channel. We have also communicated with you privately and rest assured we already taken steps to improve as we take guests comments very seriously. We would like to thank you again for highlighting the matters to us for our improvement. Sincerely, Serena

Hi Thank you for your kind review. We hope to see you back to stay with us again when the Covid-19 situation is contained. We will continue to maintain our resort to be a place with clean fresh air for rejuvenation and refreshing. Regards Andrea

Hi So sorry to know that the room was not cleaned thoroughly. I will inform our housekeeping colleague to be more conscientious in cleaning. It sounded like you must be in a Vana villa with shower outside the room. The next time you come and visit, stay in a Jala, Amani or even Sara villa, all of them have showers indoor. About the spider in your room, we are so sorry about this, as this is part of the nature. However, our housekeeping or maintenance colleagues could have helped you out then, if you had called the Front Office to let them know. Thank you for your feedback.

Not sure if I have translated it correctly but it seems like you had some challenges with the jacuzzi? There was a printed instruction by the jacuzzi tub to fill the water level to a certain level, then it will work perfectly. However, the instruction is in English. So sorry you had not been able to enjoy the facility, but do call our Front Office if you visit us again, so a maintenance person will be sent to assist.

Dear Laurence Thank you for your positive rating on our resort.We are glad you have enjoyed your stay and we look forward to welcome you back in the near future. Regards Andrea

Hi Thank you for your nice ratings for our resort. We are glad you have enjoyed your stay and we look forward to see you back again. Regards Andrea

Dear Adam Thank you for taking time to write this feedback and we are very sorry to know that the air-condition in your villa was not working well for you whilst you stayed with us. We apologize for the poor service that you encountered, even for the breakfast served. Please allow me to investigate and we'll get to the bottom of this mishap. Again, we're sorry that his had happened which is not acceptable. Rest assured that we will work on these challenges and turn it around to welcome you back again. Regards Andrea

Thank you for your positive review and we look forward to welcome you back in the near future. Regards Andrea

Thank you for your review on the 6-room Bungalow that you have stayed with your family. Please allow us sometime to investigate and we will get back to you shortly after the weekend. Regards Andrea

Hi NurDiana Thanks very much for your stay and your favourable review. I will pass the comments on to our team for all their great efforts and we look forward to welcome you back to Mangala Resort and Spa. Regards Andrea

Hi We thank you for your response during your stay with us and we apologize that we have missed out in a reply to you. Hopefully, we'll see you back in the near future. Regards Andrea

Dear Sir / Madam, Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback in our resort Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, Seha Mohamad (Ms.)

Hi Dorothy So sorry for this very late response as I'm sure this is definitely our practice. We are happy you had enjoyed your stay but we took notice of your comments on our breakfast, which has been improved much since your last visit in August. The bicycles - we are so sorry you could not find a good one to ride. We have had an over haul of all the bicycles and have tasked our maintenance team to be conscientious in taking care of these bicycles that will enable our guests to enjoy our resort even more. Hope to see you again soon. Regards Andrea

Hi Thank you for your comments and I apologize for this very late reply. We area happy you had enjoyed your trip and we would like to inform you that we have since hired additional chefs who have looked into the menu and we will have a new one to debut very soon. Do come and stay with us again soon. Regards Andrea

Dear Anonymous, Thank you for staying with us at the Mangala Resort & Spa !! We thank you for taking the time to give us your valuable feedback and glad that you had enjoyed your stay with us. Look forward to welcoming you back soon.

Dear Jun, We welcome your commendable contents on our resort environment and we are much aware which event you were referring to, the areas you were commenting on and importantly whom you might be. First and foremost, allow us to apologize if certain areas of our staff handling of your event might not meet your expectations, however, for what is worth, we think a small amount of appreciation should be extended to the resort team and the management. Our crews may not appeal to you as worthy of an appreciation but we believed during your time at the resort, you would have noticed that we were all at hands throughout the period be it day or night, making sure your VIPs and the rest of the group members' needs were well taken care of. Although much is said about us in your comments, allow us to point out that instructions from your team were very contradicting during the event which added more confusing settings. However, we did not flinched but took it in a stride and managed it well. The resort owner appreciates your comments and we do share his thoughts that your comments might seems constructive, but, nevertheless rather impolite and unappreciative. All aside, we were not expecting that our GM’s tireless efforts to handle your VIPs from the time of check-in until check-out and the attention for all our valuable guests, was mentioned as not commendable. Nevertheless, after all been said, thank you for your comments and though you have blacklisted us, you are still very welcome to our resort and we are sure to be prepared for your arrival.

Dear MN, Warm greetings from Mangala Resort & Spa. We are glad to know that you had a delightful stay with us recently. We certainly look forward to welcoming you back to Mangala Resort & Spa and hope you will have even more pleasant surprises while enjoying your next stay with us. Thank you.

Dear Farhana, Thank you for staying with us at the Mangala Resort & Spa. We are indeed glad that you had enjoyed your stay and thank you for taking time to share your wonderful experience with fellow travelers. We certainly look forward to welcoming you back again in the near future.

Hi Nor Thank you for your kind approval on our resort. We hope to see you back with us real soon. Regards Andrea

Hi Ainur Thank you for your kind comments and glad you had enjoyed your stay. We certainly hope to welcome you back again, soon. Regards Andrea

Dear Mr Ken, Thank you so much for your compliment. We glad you have memorable stay in our Resort. Hope to see you again and thank you

Dear Sir, Thank you so much for your compliment. We glad you have memorable stay in our resort. Hope to see again in our resort. Thank you and have a nice day

Dear Chris Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

We are really glad that you liked our resort. We are happy to hear that! It is a pleasure to make you feel tranquil during your stay with us. Once again thank you for choosing our resort as your stay. Looking forward to hear from you in a next visit.

We are really glad that you liked our resort. We are happy to hear that! It is a pleasure to make you feel tranquil during your stay with us. Once again thank you for choosing our resort as your stay. Looking forward to hear from you in a next visit.

あなたが私たちのリゾートを気に入って本当にうれしいです。 私たちはそれを聞いてうれしいです！ 滞在中は静かに感じることができます。 もう一度あなたの滞在として私たちのリゾートを選択していただきありがとうございます。 あなたの次の訪問であなたからのお待ちしております。

We are really glad that you liked our resort. We are happy to hear that! It is a pleasure to make you feel tranquil during your stay with us. Once again thank you for choosing our resort as your stay. Looking forward to hear from you in a next visit.

Dear Madam, Greeting from Mangala Resort and Spa! Thank you for your feedback. We will looking forward to improve our resort to ensure comfortability of the guest during staying with us. Thank you so much for staying with us. Looking forward to welcome you back to our "Naturally Relaxing" Resort. Have a nice day