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Beoordelingen van Resorts World Awana

4.5 out of 5
Resorts World Awana
Km13, Genting Highlands, Genting Highlands, Pahang

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 153 van 851 beoordelingen" "
Gastenscore: 8 - Goed. 342 van 851 beoordelingen" "
Gastenscore: 6 - Redelijk. 228 van 851 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 851 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 54 van 851 beoordelingen" "

7,0/10

Netheid

7,0/10

Personeel en service

6,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, comfort kamer
Good place for a few nights
Comfortable beds and good shower, but overall the public areas and hallways looked dated. Also there was a rediculously loud pool party till midnight.
1 nacht verbleven in januari 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible hotel, terrible place
Big completely outdated hotel. Smelly rooms. Dirty restaurant with bad food. Unattentive staff. Genting highlands is a bad outdated copy of Las Vegas and not worth visiting.

10/10 – Uitstekend

Evelyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay. Loved the bed and pillows
We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served. No room for big luggage. Grab cost us 20RM with luggage so we were happy. Soem say you can walk from the GPO to the hotel but I would not recommend it. The traffic is horrendous and the hills are very steep. You get one free cable car ticket per room - not per person. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. The restaurants in the Awana hotel are good. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a nature walk with Pat and/or Eddie for 20RM per person at 9am each day. Two hour walk.
3 nachten verbleven in september 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 – Goed

Chuan Thiam

3 nachten verbleven in februari 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 – Uitstekend

Lili

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and warm service
There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
1 nacht verbleven in juni 2023
Reactie van Social Care Team op 19 jul 2023
Dear Lili,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 – Uitstekend

jian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
친절한 직원분들과 깔끔한 숙소~훌륭한 음식~모든게 만족스러웠습니다~다음에 또 가고 싶어요
1 nacht verbleven in juni 2023
Reactie van Social Care Team op 19 jul 2023
Dear Jian,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

6/10 – Redelijk

Michelle

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Expensive. But the room quality is not there
1 nacht verbleven in juni 2023
Reactie van Social Care Team op 19 jul 2023
Dear Michelle,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 – Uitstekend

Nio

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in mei 2023
Reactie van Social Care Team op 19 jul 2023
Dear Nio,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

2/10 – Ontzettend slecht

Peter

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
1 nacht verbleven in april 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 – Goed

KIM FONG

Reisde met familie
Positief: Netheid, personeel en service
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
3 nachten verbleven in april 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

MING YU

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy for stay for night
Good and clean room for stay for one night, shutter provide from hotel to cable car terminal and outlet mall is good and efficient, but if can increase frequency of shuttle and required to ensure for hotel customer take a ride is better.
1 nacht verbleven in april 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Goed

Ali

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

Mohd Zulfikre

2 nachten verbleven in maart 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not worth the money
For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
1 nacht verbleven in januari 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

2/10 – Ontzettend slecht

Andrea Tsu Tsu

3 nachten verbleven in januari 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Goed

MOHD SHAHRIN BIN

2 nachten verbleven in januari 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Goed

Alvin

2 nachten verbleven in januari 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Goed

Jesslin

2 nachten verbleven in december 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Goed

Abhijeet, Singapore

Reisde met familie
Positief: Netheid
Staff & Service should be better
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 – Goed

Kate

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel room is clean and spacious but pillow is too slow; personal view. Enjoyed the cool air, may consider Awana again when next visit Genting.
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

6/10 – Redelijk

Devaprasad

Reisde met familie
Negatief: Personeel en service, voorzieningen
Weather was a pleasant surprise.
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Goed

Fumito

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spacious & clean room. Transport to Outlet is available. But frequency & capacity of transport bus was limited. Ordered Aglio Olio pasta at the restaurant located in opposition of reception. It was too spicy. Nevertheless, overall evaluation was good. V
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

rabhi

1 nacht verbleven in januari 2023
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

ALAN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The property has been upgraded and the food and service is excellent. Keep it up!!
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Redelijk

Jenny

Reisde met een groep
Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Poor Maintenance
The hotel is spacious. Can feel the fresh air. I think due to pandemic period, there’s plenty of upgrade and improvement needed for the hotel. In the room, the soap dispensers were rusty. The kettle was also rusty and I have it changed. The wardrobe is giving way. I stayed on the 22nd floor with a balcony. The room has many many small insects and flying ants.
1 nacht verbleven in december 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

NAZIMA BINTE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Goed

Senen

Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 – Goed

mandee

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room size is good with 2 queens bed nice for 4pax reasonable price. Room is bright and clean. I like the new look of Awana, gym is equipped with technogym and have a yoga room with mirror. Restaurant ambient is nice, facing pool wt live band. Food is good. Weekend roast not bad. Happy hour is a good deal! Used to get check out gift (flower/plant) is lovely! But not this trip. cons: mosquitoes at lobby waiting area. construction noise
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Redelijk

Yen Ting

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The housekeeping of the room not properly done, lots of ants on the table and when asked for makeup room they only made the bed but not clean up the room. The variety of the breakfast limited, which is not worth the money
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

2/10 – Ontzettend slecht

Eileen

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor experience at Awana
Room wasn’t ready till after 5.30pm n had issues with no heated shower. Was promised 25th floor by Assistant front desk Manager Ms Kay but was given 19th floor instead. There’s only 1 free mini shuttle bus to outlet mall which runs every hour but all guests needed transfer which made the wait unbearable. Hotel does not provide bag storage service after checking out of hotel which is frustrating when u needed to get something at the mall quickly before leaving the hotel totally which is really unacceptable.
3 nachten verbleven in november 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 – Goed

kai see

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good with the low season price at RM205. The hotel room was newly renovated with greenery view but the public toilet at the lobby was very old and no water supply. Very poor maintenance car park, no lift access to the hotel lobby, feeling unsafe. Bad facilities if you pay at normal room price where might charge at least RM300 - 400/night. Two dining restaurants at the hotel but a slightly expensive with the portion (Awana garden hotpot restaurant) but the view and environment were good.
1 nacht verbleven in november 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

VEERA KUMAR RAMAN

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in oktober 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

mohd hakem

1 nacht verbleven in oktober 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

Suhailan

1 nacht verbleven in oktober 2022
Reactie van Social Care Team op 19 okt 2022
Dear Suhailan,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 – Uitstekend

KISHORE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Hotel awana to highlands bus is small and cant accommodate if many people around. Its a drawback. Less frequent service and lesser capacity vehicle
1 nacht verbleven in augustus 2022
Reactie van Social Care Team op 19 okt 2022
Dear Kishore,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 – Uitstekend

Harpreet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay
1 nacht verbleven in september 2022
Reactie van Social Care Team op 19 okt 2022
Dear Harpreet,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not clean and noisy
My room was dirty. There were several hairs on the bed and in the bathroom. There were some construction sites, so it was noisy and not comfortable.
2 nachten verbleven in september 2022
Reactie van Social Care Team op 19 okt 2022
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWA Social Care Team

10/10 – Uitstekend

Ellina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old hotel but have refurbish the amenities and furnitures since then so it is now really aesthetically pleasing. I love that they have the shuttle services to GPO/cable cars. Soo much love for this.
1 nacht verbleven in augustus 2022
Reactie van Social Care Team op 23 aug 2022
Dear Ellina,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

2/10 – Ontzettend slecht

Zi Heng

2 nachten verbleven in augustus 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 – Goed

Then Kong

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn’t like:Car park need to pay
2 nachten verbleven in augustus 2022
Reactie van Social Care Team op 23 aug 2022
Dear Then,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWA Social Care Team

10/10 – Uitstekend

Yit Meng

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There is no proper signage pointing to the entrance. I missed the turn in two times. The signboard is not clear and many guests missed the road as there are two entrances side by side and one leads to no mans land. The multi level carpark autopay machines are not in working order.
1 nacht verbleven in augustus 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

6/10 – Redelijk

Muhammad, Singapore

4 nachten verbleven in augustus 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

Kristine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
With rm700 spent on food, can sing K at their halal steamboat restaurant (need to book). No free parking, carpark is capped at rm12/parking. Location is near premium outlet (worth going) and strawberry leisure farm. If you are driving, ensure ur break pad is doing fine and you have enough petrol for the trip.
3 nachten verbleven in juni 2022
Reactie van Social Care Team op 13 jul 2022
Dear Kristine, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
2 nachten verbleven in juni 2022
Reactie van Social Care Team op 13 jul 2022
Dear , Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team

2/10 – Ontzettend slecht

stephenie

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juni 2022
Reactie van Social Care Team op 16 jun 2022
Dear Stephenie, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

6/10 – Redelijk

KIAN KEONG

2 nachten verbleven in juni 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Goed

Hong Sing

Reisde met familie
Positief: Netheid, personeel en service
the hotel are partly under facelift and still cannot understand why the parking are charge on hotel guest.
1 nacht verbleven in mei 2022
Reactie van Social Care Team op 16 jun 2022
Dear Hong, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

10/10 – Uitstekend

Chin Wang

1 nacht verbleven in mei 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

Fanny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2022
Reactie van Social Care Team op 23 nov 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

10/10 – Uitstekend

Alvin

2 nachten verbleven in april 2022
Reactie van Social Care Team op 3 mei 2022
Dear Alvin, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team