Dear Ninos, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Novotel Cairo El Borg Hotel and are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best Regards, Abdellatif GEBRILGeneral Manager

Dear Mr Ayman, Thank you for taking the time to tell us about your experience at the Novotel El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel El Borg, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdellatif Gebril General Manager

Dear Guest We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Novotel Cairo El Borg holiday experience an unforgettable one for all the right reasons.

Geachte onze gewaardeerde gast, bedankt dat u Novotel Cairo El Borg heeft gekozen voor uw bezoek, we zijn verheugd om te lezen dat u van uw verblijf bij ons genoten heeft. We hebben uw opmerkingen met ons team gedeeld en zij zijn allemaal erg blij met dergelijke positieve feedback. Nogmaals bedankt voor het delen van uw ervaring. We kijken ernaar uit u binnenkort te mogen verwelkomen Bedankt en vriendelijke groeten Abdellatif Gebril Algemeen directeur

Dank u voor het versturen van uw beoordeling we kijken ernaar uit om je weer te verwelkomen

thank you

Dear DuhaThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsSincerelyAbdellatif GEBRILGeneral Manager

Dear Mr.Andrew We greatly appreciate the time you spent to review your recent experience in our hotel, at novotel cairo elborg we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. SincerelyAbdellatif GEBRILGeneral Manager

Dear jonghyunThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsSincerelyAbdellatif GEBRILGeneral Manager

Dear JohnThank you for reviewing your recent stay in our hotel . It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.SincerelyAbdellatif GEBRILGeneral Manager

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsSincerely

Dear sylvesterThank you for the great feedback of your recent holiday experience at our hotel Novotel cairo elborg ; guest satisfaction is our goal and there is nothing better than achieving that, we are happy that our hotel and staff were able to meet all your needs during your stay.Best Regards

Dear Mutaz We would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Sincerely

Dear our valuable GuestThank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. SincerelyGeneral Manager

Dear Yanwen, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Novotel Cairo El Borg Hotel and are delighted to read that we were able to match your expectations. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Sincerely, Abdellatif GEBRILGeneral Manager

Dear Mr. Jing, Thank you very much for sharing this great review of your recent stay at our Novotel Cairo El Borg. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Abdellatif GEBRILGeneral Manager

Dear Ms. Hiba, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Novotel Cairo El Borg Hotel and are delighted to read that we were able to match your expectations. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Sincerely, Abdellatif GEBRILGeneral Manager

Dear Ms. Sadra, Firstly we would like to thank you for choosing our hotel for your holidays in Cairo and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Abdellatif GEBRILGeneral Manager

Dear Satoshi, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best Regards, Abdellatif GEBRILGeneral Manager

Dear Mr. Anas, Firstly we would like to thank you for the High rating you shared following your recent visit to our Novotel Cairo El Borg Hotel and are delighted to read that we were able to match your expectations. We look forward to serving you again soon, Best Regards, Abdellatif GEBRILGeneral Manager

Estimado Jose, Gracias por el tiempo que se tomó de su día para compartir sus comentarios sobre su reciente estadía en nuestro Hotel Novotel Cairo El Borg.En primer lugar nos gustaría agradecerle por tomarse el tiempo de compartir sus impresiones sobre su reciente estancia. Sólo a través de comentarios como el suyo podemos mantener y mejorar el servicio que brindamos a nuestros huéspedes.Esperamos darle la bienvenida nuevamente,Abdellatif GEBRIL General Manager

Dear Mr. Faheed, Thank you very much for the time you spent to share your personal impressions of your stay at our Novotel Cairo El Borg Hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Kindly accept our sincere apology, and look forward to welcoming you back to enhance your impression. Sincerely, Abdellatif GEBRILGeneral Manager

Dear Ms. Sarah, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Novotel Cairo El Borg Hotel and are delighted to read that we were able to match your expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best Regards,Abdellatif GEBRILGeneral Manager

Dear Mr. Ivan, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Novotel Cairo El Borg Hotel and are delighted to read that we were able to match your expectations. Look forward to welcoming you back, Best Regards, Abdellatif GEBRILGeneral Manager

Dear Efrain,Thank you very much for sharing this great review of your recent stay at our Novotel Cairo El Borg. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to your next visit. Sincerely, Abdellatif GEBRIL General Manager

Dear Mr. Moustafa, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Novotel Cairo El Borg Hotel and are delighted to read that we were able to match your expectations. Glad to have you among us during your special occasion and look forward for your soonest coming visit. Wish you a nice weekend, Abdellatif GEBRIL General Manager

Dear Mr. Basim, Thank you very much for sharing this great review of your recent stay at our Novotel Cairo El Borg. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for the high rating following your stay with us, we look forward to your next visit. Best Regards,Abdellatif GEBRILGeneral Manager

Dear Mr. Kushum, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Novotel Cairo El Borg and are delighted to read that we were able to match your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Abdellatif GEBRIL General Manager

Dear Jose,We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We want to apologize for not being able to make you feel supported when having an issue with the staff, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us .Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

Dear Brennan,Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Dear Mr. Umar, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Novotel Cairo El Borg.Although we sincerely regret reading that your stay at among us fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you and look forward to welcoming you in the nearest future. Sincerely,

Dear Mohammad,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Dear Andrew,We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

Dear Ramy,Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Dear Gina,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Dear Mari,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Dear Sarah,We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Wir freuen uns, dass Sie Ihren letzten Aufenthalt bei uns genossen haben. Vielen Dank, dass Sie uns bei Ihrem Besuch in der Gegend zu Ihrem bevorzugten Hotel gemacht haben. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

Dear Ramy,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Dear Iydia,Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Dear Farouk,We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Cairo El Borg.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.

Dear Sunita,We would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

Dear Eloym,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.Please accept our sincerest apologies for the difficulties you had with our WIFI service, unfortunately our internet provider could not restore the service as swiftly as we would have liked.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Sincerely,Abdellatif GEBRIL

Dear Susanne,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Dear Pascal,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.SincerelyAbdellatif GEBRILGeneral Manager

Dear SokratisWe thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.