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Beoordelingen van Crowne Plaza Hotel Glasgow, an IHG Hotel

4 out of 5
Crowne Plaza Hotel Glasgow, an IHG Hotel
Congress Road, Glasgow, Scotland

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 572 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 238 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 98 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1000 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Sandra

2 nachten verbleven in april 2023
Reactie van Angela op 17 apr 2023
Good Afternoon SandraThank you for your constructive scoringI do hope you enjoyed your stayWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Ilva

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Klantvriendelijk en uitgebreid ontbijt
Grote comfortabele kamers met zithoek. Thee, koffie en warme chocolade melk beschikbaar met koekjes. Dagelijks aangevuld op de kamer. Mooi uitzicht. De kamers waren beetje gehorig met piepende zware deuren, waarschijnlijk ouder gebouw en niet zo goed geinsoleerd. Zeer uitgebreid ontbijt. Mooi hotel. Vriendelijke receptie medewerkers. Ik kan dit hotel echt aanbevelen! Het hotel heeft een zeer grote parkeerplaats en overdekte stuk verlenging van het gebouw van de parkeer plaats naar de receptie van het hotel.
4 nachten verbleven in oktober 2022
Reactie van Angela op 11 okt 2022
Bedankt voor je positieve feecback. We waarderen alle opmerkingen van onze gasten en gebruiken ze voor training en verbeteringen. We kijken ernaar uit u terug te verwelkomen in Crowne Plaza Glasgow in de nabije toekomstKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Robyn

Positief: Netheid, personeel en service
Disappointed that the pool etc closed so early .
1 nacht verbleven in april 2024
Reactie van Angela op 30 apr 2024
Good Morning RobynThank you for your comments. We value all our Guests taking the time to do thisWe do hope we can welcome you back in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

alison, Monmouth Junction

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service!! Room was a bit musty though
2 nachten verbleven in april 2024
Reactie van Reservations Manger op 26 apr 2024
Good evening Alison,Thank you for rating your stay 5 out of 5.We look forward to welcoming you back the near future.Best wishes,Gillian McIntosh

8/10 – Goed

Margaret

Positief: Netheid, personeel en service en voorzieningen
Great welcome. Friendly and professional at Reception. Room lovely. Disappointed with the upgrade we’d paid for. Last time we had more wine/food in fridge. Also the Lounge on 15th floor was full - no seats to sit and enjoy time, food and drinks. Breakfast in the morning was a challenge- no seats, long queues and food and drink cold by the time we could walk to our seats. Felt like there could have been 2 sides to hot food. I realise there had been an event , and the hotel was very busy, but disappointed to pay so much for inferior service. We enjoyed our stay, but feel it’s important to share this feedback.
1 nacht verbleven in april 2024
Reactie van Reservations Manger op 26 apr 2024
Good evening Margaret,Thank you for taking the time to rate your recent stay and provide us with your feedback, this is vital to our continued improvement. Your comments will be shared with the management team to be addressed. Thank you for your kind comments regarding the reception team, I will be delighted to share these with them.Please do not hesitate to contact me directly if I can be of assistance with any future bookings.Hopefully we can welcome you back soon.Best wishes,Gillian McIntosh

10/10 – Uitstekend

Malcolm

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideally located for a concert at the OVO Hydro. Comfortable bed and a good shower. Cracking view of the River Clyde from our 9th floor room. Enjoyed the bar, we couldn't get a table in the restaurant for dinner as it was fully booked, no big deal as the bar food is very good. Breakfast was very busy. We were seated in the back room which they used as an overspill area. I suggest you avoid going down around 10 am. Breakfast is buffet style, great selection of hot and cold food on offer. Great tattie scones and haggis! We enjoyed our say and would return.
1 nacht verbleven in april 2024
Reactie van Reservations Manger op 26 apr 2024
Good evening Malcom,Thank you for rating your recent stay a 5 out of 5 and taking the time to leave some feedback. Thank you also for your kind comments regarding our food offerings and your understanding over the busy periods.Hopefully we can welcome you back soon.Best wishes,Gillian McIntosh

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Reservations Manger op 26 apr 2024
Good evening Andrew,Thank you for rating us 5 out of 5.Look forward to welcoming you back soon.Best wishes,Gillian McIntosh

8/10 – Goed

Ann

6 nachten verbleven in maart 2024
Reactie van Angela op 11 apr 2024
Good Afternoon AnnThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngel ElliotGuest Relations

10/10 – Uitstekend

margaret

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
#
1 nacht verbleven in januari 2024
Reactie van Angela op 8 apr 2024
Good Afternoon Margaret, thank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is situated ideally for anyone attending an event at the SEC or OVOO.
8 nachten verbleven in maart 2024
Reactie van Angela op 4 apr 2024
Good Afternoon JamesThank you for your positive feedback and excellent rating. Delighted you enjoyed.We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Hayley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Angela op 4 apr 2024
Good Afternoon HayleyThank you for your positive rating. Delighted you enjoyedWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Fiona

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay as always
1 nacht verbleven in maart 2024
Reactie van Angela op 25 mrt 2024
Good Afternoon FionaThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Sabina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Suitable for our visit to the Hydro
2 nachten verbleven in maart 2024
Reactie van Angela op 25 mrt 2024
Good Afternoon SabinaThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Jamesdean

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can’t fault this place that we stay time and time again when going to the Hydro. We did have an issue with our room but the Team sorted it pretty quick for us and was apologetic. Find the breakfast to always be of high quality and ten options varied. The car park that’s joined to the hotel is great and ten views from certain rooms are great. If I had to say one thing to balance the review it would be the Club lounge gets full pretty quick due to size, it was well stocked and they do offer up the Mezz level seating as over spill so not the end of the world.
1 nacht verbleven in maart 2024
Reactie van Angela op 18 mrt 2024
Good Afternoon James, thank you for your positive and constructive feedback. Your comments have now been passed over to our Teams. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Margaret

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location for the hydro was excellent, the staff are very helpful and friendly, the room was beautiful and the view of the city was excellent (11th floor),would definitely be back and highly recommended
2 nachten verbleven in maart 2024
Reactie van Reservations Manager op 14 mrt 2024
Good afternoon Margaret,Thank you very much for your 5/5 rating.I delighted that we impressed on various levels and thank you for your kind comments regarding our team.We look forward to welcoming you back sometime soon.Best wishes,Gillian McIntosh

10/10 – Uitstekend

David

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Stayed here for an event at the Ovo Hydro. Excellent location, staff friendly and helpful. Nice pool sauna and steam room. Really good breakfast.
1 nacht verbleven in maart 2024
Reactie van Reservations Manager op 12 mrt 2024
Good afternoon David,Thank you very much for taking the time to leave us a review. Glad to see you had such a positive stay with us and that you enjoyed our breakfast and the leisure facilities.Look forward to welcoming you back sometime soon.Best wishes,Gillian McIntosh

8/10 – Goed

Callum

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Angela op 6 mrt 2024
Good Morning CallumThank you for your positive rating. Delighted you enjoyed your stay with ourselvesWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Leanne

1 nacht verbleven in februari 2024
Reactie van Angela op 25 mrt 2024
Good Afternoon LeanneThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Douglas

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were delighted with our stay, would definitely recommend and without doubt stay again, thanks 👍
1 nacht verbleven in februari 2024
Reactie van Angela op 19 feb 2024
Good Afternoon Douglas, delighted you enjoyed your stay We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Nykola

1 nacht verbleven in februari 2024
Reactie van Angela op 21 mrt 2024
Good Afternoon NykolaThank you for taking the time to gave us a ratingDelighted you enjoyed. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Nathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my time in Scotland everyone was very friendly
2 nachten verbleven in februari 2024
Reactie van Angela op 12 feb 2024
Good Afternoon Nathan, thank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela Elliot

8/10 – Goed

Laurie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Angela op 12 feb 2024
Good Afternoon Laurie, thank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in januari 2024
Reactie van Angela op 2 feb 2024
Good Afternoon ElizabethThank you for your positive rating. Delighted to have your positive rating. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service from all staff. Particular mention to Mohamed, Angela and Kevin.
1 nacht verbleven in januari 2024
Reactie van Angela op 2 feb 2024
Good Afternoon KellyThank you for your positive feedback and also those special mentionsWe look forward to welcome you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

2/10 – Ontzettend slecht

Allan

1 nacht verbleven in januari 2024
Reactie van Angela op 31 jan 2024
Good Morning AllanThank you for your constructive rating. I do hope we can welcome you back to Crowne Plaza Glasgow in the futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Angela op 29 jan 2024
Good Morning, thank you for your positive rating. Delighted you enjoyed.We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 – Goed

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
From checking in with Muhammad and dealing with Angela staff were excellent As non drinkers don't think i would book the lounge again Pre book meal but it did advise when booking
Room
Lounge
Lounge in the morning
1 nacht verbleven in januari 2024
Reactie van Angela op 29 jan 2024
Good Morning WilliamThank you for your positive and constructive comments regarding your recent stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Patrick

2 nachten verbleven in januari 2024
Reactie van Angela op 20 mrt 2024
Good Afternoon PatrickThank you for your positive rating. Delighted you enjoyedWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Gus

1 nacht verbleven in januari 2024
Reactie van Angela op 20 mrt 2024
Good Afternoon GusThank you for your positive rating. Delighted you enjoyedWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

2/10 – Ontzettend slecht

Gemma

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Angela op 23 jan 2024
Good Afternoon GemmaThank you for your constructive rating. We do hope we can look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Rita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
You pay a bit more but it’s a lovely place.
We stayed as a family on a Saturday night. When we arrived the queue for check out was very long but there was sufficient staff on at desk to make the wait not too long. The swimming pool was a great advantage which our son loved. We ate at the hotel and the food was absolutely delicious. The waiting staff work very hard and were so kind to our son. The car park is also really handy.
1 nacht verbleven in januari 2024
Reactie van Angela op 22 jan 2024
Good Afternoon RitaThank you so much for your positive feedback and mentioning our hard working staff Delighted you all enjoyed and we look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Stephanie

1 nacht verbleven in januari 2024
Reactie van Angela op 23 jan 2024
Good Morning Stephanie, thank you for your positive rating regarding your recent stay. Delighted you enjoyedWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Emily

2 nachten verbleven in januari 2024
Reactie van Angela op 22 jan 2024
Good Afternoon Emily, delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Steven

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff on site were exceptionally good
1 nacht verbleven in januari 2024
Reactie van Angela op 12 jan 2024
Good Morning StevenThank you for your positive feedback. Delighted you enjoyed and thought highly of our StaffWe look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Gayle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Xmas Treat
Room wasnt ready on arrival but Mohammed sorted it out quickly. Room was clean spacious. Breakfast great selection. Lesuire facilities great.
4 nachten verbleven in januari 2024
Reactie van Angela op 8 jan 2024
Good Afternoon Gayle, thank you for your positive and constructive feedback. Delighted Mohamed was able to assist so quickly. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Derek

2 nachten verbleven in januari 2024
Reactie van Angela op 8 jan 2024
Good Afternoon Derek, thank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Marjorie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The hotel is located at a central place where you can access a lot of entertainments. The staff are very friendly, helpful and always ready to assist you. The breakfast is very tasty 😋 and well presented. The room is cleaned every day. Crowne Plaza Hotel is a hotel that I am more than happy to recommend to anyone. My stay was amazing 👏.
12 nachten verbleven in december 2023
Reactie van Angela op 8 jan 2024
Good Afternoon Marjorie, thank you for your positive feedback and excellent rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Paul

1 nacht verbleven in december 2023
Reactie van Angela op 8 jan 2024
Good Morning PaulThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Lost its sparkle a bit.
I've stayed at this hotel many times but i think it's fallen behind the very good competitors in the area. The hotel needs a bit of money spent to lift it up again. Heating system very noisy even on the lowest setting, they did have a plug in heater which is maybe to accommodate this but I wasn't keen to leave it on overnight. Breakfast is good. I had another booking for February but I've cancelled and I'm going to give the Radisson nearby a try, it's a good bit cheaper.
1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Morning, thank you for your constructive feedback regarding your recent stay. Can I ask you please to contact myself directly at the HotelKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Gordon

1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon GordonThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Justin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon GordonThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Wilma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Concert stopover
It’s a lovely hotel. Check in was a bit of an issue. We arrived after check in time had to queue for reception and the room wasn’t ready we were given a bar voucher but after having a drink in the bar the queue for reception was huge and I had to stand in it again for 15 minutes. Not a great start to the stay. Staff were friendly and breakfast was good. Ideal location for Hydro
1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon Wilma, apologies that you had to queue too long that we offered wine. It must have been an exceptionally busy night.We do value all of our Guests comments and use for training and improvementsKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Darren

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon DarrenThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Alison

1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon AlisonThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Mark

1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon MarkThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

6/10 – Redelijk

Struan

1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon StruanThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

6/10 – Redelijk

Lorraine

2 nachten verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon LorraineThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 – Uitstekend

Jane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel,staff are always cheerful and happy to help.
1 nacht verbleven in december 2023
Reactie van Angela op 21 dec 2023
Good Afternoon JaneThank you for your positive feedback. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Kevin

1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon KevinThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 – Goed

Shirley

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Angela op 29 dec 2023
Good Afternoon ShirleyThank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations