Stayed one night in Room 19 on 21/9/2023. Asked for room change next day which was agreed but when we tried to tell owner about the various faults as he should know about them, he accused us of being abusive, insisted on giving a refund and was adamant we should leave which we had to do. Unable to book any hotel within 10 miles as it was a Bank Holiday weekend. Faults were:
No info re breakfast or meal times or menus or prices. Had to ask.
WiFi in bedroom too weak to get on any websites so we couldn't watch TV on the laptop in bed. No TV in bedroom either.
No mattress cover on the bed.
Bed very short, about 5.5 feet long. Double not kingsize.
No wardrobe. Grubby cupboard off the sitting room with rail and hooks attached to walls for clothes hangers. Very makeshift. Ceiling stained.
No wall electrical sockets at suitable height for kettle. Had to turn the bin upside down on the floor and place kettle on that to reach the socket. Dangerous.
General level of finish and decor very poor:
Grubby broom cupboard as above;
white paint splashes on bedroom wall painted a darker colour;
sash cord cut and hanging from bedroom window;
window paint poorly finished;
black around sealant around bath;
wallpaper peeling in bathroom;
lumps of dirty sealant at the back of the bath taps;
windows of bedroom and sitting room have obviously patched up ceiling above them where presumably some other curtain rail or whatever has been removed;
dirty black/mouldy overflow to sink.
Have photos.