Dear Anna,We are thrilled to hear that you had an exceptional stay with us. We really enjoyed having you and hope to see you again soon!Sincerely,

Dear Chelsea,Please accept my apologies for your less than perfect stay. We are unaware of any issues that you had during your stay. In the future, please let us know so that we have the opportunity to correct it and ensure that your stay is an enjoyable one. We hope that you have a wonderful day!Sincerely,

Dear Richard,We are so happy to hear that you had a great stay. We enjoyed servicing you and hope to see you again soon!Sincerely,

Dear Shirley,Thank you for the detailed review of your recent stay with us. We really enjoyed having you and hope that you return again soon!Sincerely,

Dear Alison,We are so happy to hear that you had an excellent stay. We hope to see you again soon!Sincerely,

Dear Alison,Almost all of our guests arrive by vehicle and so we appreciate you noting that we have an abundance of parking available. We really enjoyed servicing you and hope that you visit us again soon!Sincerely

Dear Jason,I am very sorry to hear you did not enjoy your stay with us. You booked a room in our main hotel and did not mention during your time here that you were not happy. We have actually painted our rooms from ceiling to floor in the last several weeks as well as installed all new curtains, bedding etc. In the future, if you are ever unsatisfied for any reason, we would appreciate you letting us know while you are here. That way, we can try and correct it for you and make the remainder of your stay an enjoyable one. Letting us know after the fact, robs us of the opportunity to help you.We do hope that you enjoyed your time in Grand Falls Windsor and that you will have a wonderful day!Sincerely,

Dear Sam,Thank you for taking the time to review your stay. We hope to see you again really soon!Sincerely,

Dear Amanda,We appreciate taking the time to leave a review of your recent stay. We are happy to see that you found it enjoyable. Please note, we do have room types available in our building that have fridges. If you ever require this in the future, please let us know. We hope to see you again!

Hi Goldie,Thank you for your review! Our apologies for any inconvenience of our dining room being closed on Sunday. We actually only operate from Mon-Sat in low season due to low demand. Regarding your room, I'm not quite sure what you mean that the room was not as advertised. Everything listed and photographed on the site is exactly what is in our room. We have actually recently painted all of our rooms and installed new tv's. We do, however, realize that our furniture is not new and we hope to upgrade this is in the near future. It is, however, exactly as the website states. Again, we do appreciate your review and hope to see you again in the future!Sincerely,

Dear Penny,Thank you for taking the time to review your recent stay with us. We hope you enjoyed your time in Grand Falls-Windsor and we hope to see you again soon.Sincerely,

Hi Jonathan,It is wonderful to see that you had an excellent stay with us. We appreciate the review and hope to see you again soon!Sincerely,

Dear Elsie,We really enjoyed servicing you on your recent stay and hope that you visit us again soon!Sincerely,

Dear Michelle,I would like to offer my sincerest apologies for your accommodation experience. I see that you would prefer to have a unit with a fridge and microwave. For future reference, we do offer rooms that offer these amenities. Had we had known that you required them at the time of your arrival we could have certainly arranged that for you.Again, my apologies that you were not happy with your stay and we do hope that you will visit us again in the future so that we can provide to you the stay and amenities that you were hoping for.Sincerely,

Dear Danielle, We are delighted to hear that you experienced a pleasant time with us and that you were happy with your room and all the staff you encountered throughout your stay. We hope to see you again soon!Sincerely,

Dear Megan,We are glad to see that you had a wonderful stay with us and we hope you will return soon!Sincerely,

Dear Jacqueline,We are glad that you had a great experience and we hope to welcome you back soon!Sincerely,

Dear MelissaWe are so glad you had a great stay and hope you will return soon.Sincerely,

Dear Susan,Thank you for taking the time to review your stay with us. We are happy to hear that you found your unit to be a great location for your trip. We are currently in the process of doing some updating of our rooms. We do hope to see you again soon!Sincerely,

Dear Robyn,We truly appreciate that you took the time to leave a review and it will be our pleasure to welcome you back in the future.Sincerely,

Dear April,I am saddened to hear that you did not enjoy your stay with us. Had we had known that you were unhappy with your bed, we would have certainly moved you to a different room. We do hope to see you again sometime in the future!Sincerely,

Hi Heidi, I am deeply disappointed that I have to write this message to you today. Your comments regarding your hotel experience are very important to us. We want our guests to enjoy staying with us. With all of these concerns, I am surprised that you did not call our reservation agent to request a room change or to discuss all of the issues. We did have a room available at the time that we could have moved you to. Without informing us while you are here, it robs us of the opportunity to correct it and make your stay an enjoyable one. We have no way of knowing that there was an issue or that you had left your room early.In the meantime, I have assigned my Executive housekeeper and maintenance manager to inspect this room and to follow up on all of the items you had mentioned. They are not acceptable and you should have never had to experience that. We take cleanliness very seriously.Again, please accept my apologies and know that in the future (at any hotel), you should always make your concerns known (if there are any) so that the Hotel can act upon it immediately. Sincerely

Dear Adam,I am disappointed to see that you did not enjoy your stay with us. Looking at your reservation I do not see any notes of issues that you may have had. Please know that in the future, our staff are available 24/7 if you ever need anything. We want our guests to enjoy their stay with us.Sincerely,

Hi Daniel,Thanks so much for the wonderful rating! We enjoyed having you and hope to see you again soon!

Dear Melissa,It truly was a pleasure for us to read your review. We enjoyed having you and hope to see you again soon!Sincerely,

Dear Amanda,Thank you so much for your review! Just to note, if you ever require a mini fridge in the future, we do have room types available that have them. We really enjoyed having you and hope to see you again soon!

Dear Rebecca,We are thrilled to hear that you had such a wonderful stay with us. We really enjoyed having you and hope to see you again soon!Sincerely,

Dear Kerry,We really enjoyed serving you on your recent stay and we do hope to see you again soon!Sincerely,

Dear Bryan,We appreciate your honest review. We are actually in the process of doing renovations throughout our three buildings. We hope that you enjoyed your time in Grand Falls-Windsor and that we will see you again soon.Sincerely,

Dear Paul,Thank you for taking the time to review your recent stay with us. We enjoyed having you and hope to see you again soon!Sincerely,

Dear Laurie,We are thrilled to hear that you enjoyed your stay! We hope to see you again soon.Sincerely,

Dear Josh,I am very sorry to hear that you did not enjoy your stay with us. Had we had known while you were here that you had issues, we would have certainly addressed them promptly so that you would have had an enjoyable stay. Without informing us, it robs us of the opportunity to make things right.In the future, if you are ever not satisfied, we have staff available 24/7 to help you. Have a wonderful day,

Hi Kayla,We are so happy to hear that you enjoyed your recent stay with us. We really hope to see you again soon!Sincerely,

Dear Chris,Thank you for taking the time to leave a review of your recent stay with us. We really enjoyed having you and hope to see you again soon!Sincerely,

Dear Stephanie,We really enjoyed having you and hope to see you again in the new year!Merry Christmas!

Dear William,Thank you for your wonderful review! We hope that you have a very Merry Christmas and that we will see you again in the New Year.Sincerely,

Dear Ethan,I am disappointed to learn that we did not meet your expectations. Without more information we are unable to address anything specific. We do hope that you decide to visit us in the future so that we can provide to you a stay that not only meets your expectations but also exceeds. Merry Christmas!

Dear Terry,We appreciate you taking the time to leave a review of your recent stay. We do hope to see you again in the new year!Merry Christmas

Dear Kirby,Thank you for the wonderful rating and we hope to have you stay with us again soon.Merry Christmas

Dear Terry,We are very happy to hear that you enjoyed your stay with us. We hope to see you again soon!Merry ChristmasSincerely,

Dear Christopher,I am so sorry to hear that your room was not an enjoyable one. I will have our housekeeping manager follow up on these issues immediately. Had we had known of these issues, we would have moved you immediately. Regarding our room housekeeping, there is a notice posted at our front desk check in letting you know that we do not service every single day, however, you most certainly can ask to have it done or have supplies replenished at any time. Once you did request, we had your room cleaned right away. We also approved your late checkout until your package arrived.Again, please accept our sincerest apologies, we take cleanliness very seriously and we regret that you were checked into a room that was not kept to our standards. We do hope you enjoyed your time in GFW and that we will see you again soon!Sincerely,

Dear Isaac,We are so thrilled to hear that you had a great stay with us. We hope to see you again soon!Sincerely,

Hi Lorraine,We are so happy to hear that you had a wonderful stay with us. We enjoyed having you and hope to see you again soon!Sincerely,

Dear Jeff,Thank you for the wonderful comments regarding our reservation staff. I will be sure to pass them along.We do hope to see you again soon!

Dear Robyn,All of our Guest Services staff are truly valued members of our team and we are delighted to hear that your stay was made that much more enjoyable as a result of their commitment to service.We also would like to note that we are in the process of planning renovations and hope to start them soon.Sincerely,

Dear Bradley,First of all, please accept my apologies! The staff member that was vacuuming the hallway at that time was a new janitorial member and they were not aware of the rules at that time. Thank you for bringing that to our attention so that we are able to let him know. We also were not aware of the mattress and since your checkout that morning, we have corrected that problem. Again, thank you for letting us know. Without your feedback we would have been unaware. We are truly sorry that you did not have an enjoyable stay and we hope to see you again soon!

Dear Donna,Please accept my apologies for your less than perfect stay. We understand your issue with the curtains and we actually are in the process of installing all new curtains as we speak. This will not be an issue for future stays. We appreciate your feedback and hope to see you again soon!Sincerely,

Dear Tia,First of all, please accept my sincerest apologies for checking you into a room that was clearly not cleaned to our standards. I will be following up on this immediately with the Manager.In saying that, during your stay, you did not indicate all of these issues to our staff. Had we had known, we would have certainly moved you to another room so that your stay would have been an enjoyable one. We also had totally refunded your stay upon check out for your inconvenience. I am quite surprised that you had these issues but failed to bring most of them to our attention while you were here. Please know that our staff are here 24/7 to serve you for any reason. In the future, do please let us know so that we have the opportunity to follow up on it right away and rectify the situation promptly.Have a wonderful day,

Dear Gerald,We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!Sincerely,

Dear Adrienne,I am so pleased to note that you enjoyed your time with us and that you found the location to be convenient. We really enjoyed having you and hope to see you again soon!Sincerely,