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Beoordelingen van CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3 out of 5
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection
83 Monroe Center St NW, Grand Rapids, MI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 469 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 305 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 72 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1000 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

7,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. 2nd time. Just wish you all had a more affordable parking solution.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Marcus

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in april 2024

6/10 – Redelijk

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

6/10 – Redelijk

Valerie

Positief: Netheid
3 nachten verbleven in april 2024

6/10 – Redelijk

Julia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Lakesha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

6/10 – Redelijk

Scott

Positief: Netheid, staat van de accommodatie en faciliteiten
The rooms are definitely the size that the pictures give the impression of. Our city view was a window that looked out to a metal wall barrier a foot away, so no view. The room was poorly laid out and a bit inconvenient. And the bathroom door was cute but did not give any real privacy. For the price($300) I expected more. We stay at the Homewood suites or the residence inn for cheaper and their rooms are definitely better than these.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Stephanie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms give jail cell vibes Wet elevator No parking ($24 a day at nearest parking garage) Awesome staff
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Jesse

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

melissa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unique set up, walkable to Van Andel statium and all the bar and restaurant
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bartender Wesley was fantastic. His kindness and friendliness made us feel like were are friends and family. We felt very at home at the City Flats Hotel. The bed was very cozy. We would happily stay again.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Downtown stay close to all the popular places in Downtown Grqnd Rapids Nice accommodations. Parking garage right around the corner
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Mel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Beth

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was very quiet and convenient to downtown festivities, restaurants, etc. would not book here if you are going to be in the room for more than sleeping. Staff was not supportive and even offered for us to check out after simply asking if there were any other rooms available due to our room having a view of 3 brick walls. Room felt extremely small, wasted space, no view. Would check with staff before booking to see where your room is.
2 nachten verbleven in maart 2024

6/10 – Redelijk

Sierra

2 nachten verbleven in maart 2024

4/10 – Matig

Jason

Reisde met partner
Positief: Netheid
We loved the location. But we got our room went and had something to eat and when we returned our key didnt work, after 3 tries up and down the elevator, the desk help got it to work. No big deal but the bed was extremely uncomfortable, the room was for two but only one towel.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient for concerts and events reasonably price
1 nacht verbleven in maart 2024

8/10 – Goed

Keith

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small rooms. Fine finish details were lacking. IE shelves crooked and leaning tonthe point shampoo bottle wont stay withoht falling off. For the price i had expected more. It was clean and the staff was nice. I can say that for certain.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Rafael

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This location was perfectly in the middle of all are events, only had to walk 6 blocks max to everything planned!
2 nachten verbleven in februari 2024

8/10 – Goed

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

4/10 – Matig

Ashley

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds were advertised as queens but were fulls... when we asked for daily housekeeping we were denied that and told all they could do was take out garbage & provide 2 extra towels... they didnt take out the garbage but we did get the 2 towels (making our total 4 for our 4 person rental...)
2 nachten verbleven in februari 2024

8/10 – Goed

Ryan

1 nacht verbleven in februari 2024

6/10 – Redelijk

Katelyn

1 nacht verbleven in februari 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Aesthetically Great But...
The location is awesome. The room was beautiful and spacious. Beds were fairly comfortable, on the soft side. Everything was eco-concious which is nice. However... when my son tried to take a shower and was trying to figure out how to adjust the water temp, it ended up making a horrible loud noise. My husband figured out that he had turned it towards cold and that's what caused it. So we figured out how to stop it, but for about 5 minutes it was just awful and not a good start to our stay. The bigger problem was that there was no real way to adjust the temperature of the room. There was a thermostat. I turned it down to 68. But the temp of the room stayed at 74 degrees all night. That is too hot to sleep! My whole family slept horrible because of that. Unless this is addressed, I'm afraid we will look elsewhere for a hotel room next time we are in the area.
1 nacht verbleven in januari 2024

4/10 – Matig

Rachel

Positief: Personeel en service, comfort kamer
2 nachten verbleven in januari 2024

8/10 – Goed

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was ok. I'm not a fan of having to turn on all the lights just to go to the bathroom in the middle of the night
1 nacht verbleven in januari 2024

8/10 – Goed

Benjamin

1 nacht verbleven in januari 2024

6/10 – Redelijk

Cynthia

Positief: Netheid, staat van de accommodatie en faciliteiten
Overpriced
Very small room, okay for overnight; horrible wi-fi connection; parking on the street is one hour metered parking, otherwise $24 in structure, overall not worth the price
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Kerra

2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Tony

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comforter wasn’t washed. Shower flooded all over bathroom floor. Took over an hour to get towels. No carpet in room anywhere so during winter water tracked everywhere in room. No hanger closet or dresser. Entire room was the size of a closet.
2 nachten verbleven in januari 2024

4/10 – Matig

Derek

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Disappointed
There was no room service, the front desk didn’t want to clean our room. We had to ask for them to clean. They didn’t hardly have any towels available. They offered no usual hotel accommodations like even lunch snacks or even bottled water. I was heavily disappointed at the level of service and basic customer service at this place.
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in december 2023

4/10 – Matig

Robert

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were moved to a different room because the tv didn’t have a signal. The new room the tv couldn’t change channels. The new room had broken floor tiles. It was late when we checked in and later when we switched rooms. We reported the latest issue in the morning. When asking for a refund 6 hours later was told no (when I called) that since it was booked through Expedia they can’t issue a refund! Do yourself a favor and stay at one of 30 other hotels in GR that are just as nice but everything works in their rooms! Worst one night getaway for the wife and I ever! They truly do not care about their customers!!!

6/10 – Redelijk

Ellette, South Beloit

Zakenreiziger, Reisde met partner
Negatief: Personeel en service
Upon arrival the staff person was not in the least bit friendly. In fact she did not even greet us. She closed her book went to the computer and waited for us to tell her our name. We were not given any information regarding the hotel other than where to find the elevator to our room. The room itself was okay but the bathroom was not at all clean. Mildew in the shower grout and years worth of dust on the woodwork. In addition we realized we were only left one bath towel for two guests and had to request another. We have stayed at this location many time years before but the property has definitely declined and the staff has as well.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Jessica

1 nacht verbleven in december 2023

4/10 – Matig

Charles

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The instructions for parking were unclear and confusing and we were billed three times for the room and had a difficult time getting our charges reversed. Parking garage for the area is also a problem because if you stay overnight you get charged for 36 hrs, even though our stay was less than 24 hours
1 nacht verbleven in december 2023
Reactie van CityFlats Team op 11 dec 2023
Thank you for taking the time to leave a review with us! Unfortunately the parking is owned and operated by the city. See you next time!

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My go to Hotel when attending events at Van Andel arena
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 23 nov 2023
Thank you for always coming back! We look forward to the next time!

10/10 – Uitstekend

Jonathon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 23 nov 2023
Thank you for leaving a review with us!

6/10 – Redelijk

Faythe

Reisde met familie
Positief: Personeel en service
It’s a unique property to be sure. Utilitarian would be the word to describe the hotel. There’s nothing warm, cozy or comfortable anywhere - furniture is hard, floors are hard, lines on the decor are severe and hard. If you like super modern and a simple, straight lined aesthetic, this is your place. If plush, comfortable and classic are more of your thing, go somewhere else.
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 20 nov 2023
Thank you for taking the time to leave a review with us!

4/10 – Matig

Dawn

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 22 nov 2023
Thank you for taking the time to leave a review with us!

4/10 – Matig

Evan

Reisde met partner
Positief: Netheid
No parking provided. Room window legit looked into another room.. Wall paper falling off the wall. Comfy bed though!
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 13 nov 2023
Thank you for taking the time to leave a review with us!

4/10 – Matig

Heather

Reisde met partner
Negatief: Netheid, personeel en service
I wanted to love this hotel but it fell short. Location is AMAZING! Parking structure right behind the hotel. I only picked this hotel for location and hotel bar. The attendant stated the bar would close at 1045, although online states 11. We arrived back at 930PM, and it was closed. There was only one towel in our room and only decaf coffee. Otherwise, great location and an average hotel in a downtown area.
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 13 nov 2023
Thank you for taking the time to leave a review with us! We are sorry that we fell short this time. We hope to see you on your next trip to Grand Rapids!

4/10 – Matig

Travis

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 12 nov 2023
Thank you for taking the time to leave a review with us!

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and staff
1 nacht verbleven in oktober 2023
Reactie van CityFlats Team op 8 nov 2023
Thank you for taking the time to leave a review with us!

6/10 – Redelijk

Kelly

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don't stay here
This hotel was like staying in a dorm room . No carpet and minimal amenities . Tile was coming off floor and we had a view of a fire escape . The revolving door was locked and had to squeeze the luggage cart into a small door . For the price I expected more . I could've stayed at the JW fir $50 more ... so disappointed boutique hotels are usually so nice .
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 8 nov 2023
Thank you for taking the time to leave a review with us! We have shared your review to ensure better service in the future!

8/10 – Goed

Skyler

Reisde met een groep
Positief: Netheid, personeel en service
Amazingly comfortable beds! Only one complaint non of the light switches really worked you have to turn on one to make another one work like hot potato with light switches couldn't turn the bathroom light on without turning the overhead lights on too inconvenient in the middle of the night.
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 8 nov 2023
Thank you for taking the time to leave a review with us!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property showed some signs of ware room sink did not drain well.Staff was friendly.
1 nacht verbleven in november 2023
Reactie van CityFlats Team op 8 nov 2023
Thank you for taking the time to leave a review with us!

8/10 – Goed

Bryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean and friendly staff
1 nacht verbleven in oktober 2023
Reactie van CityFlats Team op 8 nov 2023
Thank you for taking the time to leave a review with us!

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel rooms in a convenient, walkable location. We reserved a king with extra space and the room was very comfortable. High ceilings, big windows, comfy mattress. Lots of restaurants and bars walkable from hotel. Parking is not included, but there is a public parking ramp half a block from the hotel.
1 nacht verbleven in oktober 2023
Reactie van CityFlats Team op 8 nov 2023
Thank you for taking the time to leave a review with us!