4 buitenzwembaden, zwembadcabana's (toeslag)

Beoordelingen van Harbor Club St. Lucia, Curio Collection by Hilton

4.5 out of 5
Harbor Club St. Lucia, Curio Collection by Hilton
Rodney Bay, Gros Islet Hwy, Gros Islet

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 345 van 587 beoordelingen" "
Gastenscore: 8 - Goed. 170 van 587 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 587 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 587 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 587 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Truvanie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in maart 2024

8/10 – Goed

kalam

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay for four days was good. Great location and the room fair and comfortable.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Zachary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean. Pool is exceptional. Local dining close by in walking distance.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very romantic, private, relaxing with beautiful views. The staff was exceptional
1 nacht verbleven in maart 2024

8/10 – Goed

Gavin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van The Harbor Club Management Team op 3 apr 2024
Dear GavinThank you for your rating. It was a pleasure hosting you and we are looking forward to welcoming you again soon.

10/10 – Uitstekend

Robert

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great property on the marina.
2 nachten verbleven in maart 2024
Reactie van The Harbor Club Management Team op 3 apr 2024
Dear RobertThank you for your rating and review. It was a pleasure hosting you and we are looking forward to welcoming you again soon.

6/10 – Redelijk

Sharielle, Bloomfield

3 nachten verbleven in maart 2024
Reactie van The Harbor Club Management Team op 3 apr 2024
Dear SharielleWe regret that your stay with us was not to your expectations. Please contact us directly to share some more feedback as we are always aiming to improve our services and offerings.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van The Harbor Club Management Team op 3 apr 2024
Dear AmandaThank you for your rating. It was a pleasure hosting you and we hope to welcome you soon again

10/10 – Uitstekend

Krzysztof

5 nachten verbleven in februari 2024
Reactie van The Harbor Club Management Team op 3 apr 2024
Dear KrzysztofThank you for your rating. It was a pleasure hosting you and we are looking forward to welcoming you again soon.

10/10 – Uitstekend

Keleisha

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van The Harbor Club Management Team op 3 apr 2024
Good day KeleishaThank you for your rating. It was a pleasure hosting you and we hope to welcome you soon again

10/10 – Uitstekend

Samantha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and attentive staff.
3 nachten verbleven in maart 2024
Reactie van The Harbor Club Management Team op 5 mrt 2024
Dear SamanthaThank you for your rating. It was an absolute pleasure hosting you and we look forward to welcoming you back soon

2/10 – Ontzettend slecht

Mikesha

1 nacht verbleven in februari 2024
Reactie van The Harbor Club Management Team op 3 apr 2024
Dear MikeshaWe regret that your experience with us was not satisfactory. Please contact us directly to share some more details as we always aim to improve our services and offerings.

10/10 – Uitstekend

LaShayla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely would stay here again. Beautiful hotel and staff were amazing.
3 nachten verbleven in februari 2024
Reactie van The Harbor Club Management Team op 25 feb 2024
Dear LaShaylaThank you for your 5* rating and your feedback. It was our pleasure to host you and we are looking forward to welcoming you soon again

10/10 – Uitstekend

John

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Harbour Club is a fun place to be with an excellent beach and water activities for all ages. Would definitely recommend.
4 nachten verbleven in februari 2024
Reactie van The Harbor Club Management Team op 25 feb 2024
Dear John,Thank you so much for your 5* rating and comments. It was a pleasure hosting you and we do hope to welcome you soon again

10/10 – Uitstekend

Rachel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were fantastic. All were exceptionally friendly and easily met our needs. The food offered at the restaurant and cafe was delicious but slightly overpriced.
1 nacht verbleven in februari 2024
Reactie van The Harbor Club Management Team op 25 feb 2024
Dear RachelThank you for your 5* rating. We appreciate your feedback & comments. We sincerely hope to welcome you soon again

10/10 – Uitstekend

Alecia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Resort was beautiful. Had some entertainment and when there wasn’t, it was very quiet. Different dining options. Staff was also very nice.
3 nachten verbleven in februari 2024
Reactie van The Harbor Club Management Team op 3 apr 2024
Dear AleciaThank you for your rating and your wonderful comments. It was a pleasure hosting you and we hope to welcome you soon again

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very clean and the staff was extremely friendly.
3 nachten verbleven in januari 2024
Reactie van The Harbor Club Management Team op 25 feb 2024
Dear MatthewThanks for your rating and comments. We are delighted you enjoyed your stay with us and are lookijng forward to hosting you soon again

6/10 – Redelijk

Urvashi

Positief: Netheid, personeel en service
5 nachten verbleven in januari 2024
Reactie van Martina Roth, Hotel Manager op 17 jan 2024
Good day UrvashiWe regret to hear that your experience was not satisfactory. Please reach out to The Harbor Club Management directly to provide more feedback.Kind regards

8/10 – Goed

Preston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was perfectly situated on the marina, close to the restaurants and the nightlife, the staff were very friendly and helpful.
4 nachten verbleven in januari 2024
Reactie van The Harbor Club Management Team op 17 jan 2024
Good day PrestonThanks for sharing your feedback. We are delighted to hear that you enjoyed your stay with us. Please visit soon again!

8/10 – Goed

Suzanna Sarah

5 nachten verbleven in december 2023
Reactie van The Harbor Club Management Team op 4 mrt 2024
Dear SuzannaThanks for rating us. It was a pleasure hosting you and we hope to see you again soon

6/10 – Redelijk

Benjamin

7 nachten verbleven in januari 2024
Reactie van Martina Roth, Hotel Manager op 17 jan 2024
Dear BenjaminWe regret to hear that your experience was not satisfactory. Please reach out to The Harbor Club Management directly to provide more feedback.Kind regards

10/10 – Uitstekend

Carole Alison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van The Harbor Club Management Team op 10 jan 2024
Dear Carole AlisonThanks for rating us a 5! We are delighted that you had an amazing stay with us and can't wait to welcome you back.

8/10 – Goed

Valerie Denise

6 nachten verbleven in december 2023
Reactie van The Harbor Club Management Team op 4 mrt 2024
Good day ValerieThanks for your rating. We hope to see you again soon

10/10 – Uitstekend

Sindu

7 nachten verbleven in december 2023
Reactie van The Harbor Club Management Team op 10 jan 2024
Dear SinduThanks for rating us a 5! We are delighted that you had an amazing stay with us and can't wait to welcome you back.

10/10 – Uitstekend

Sharon, Bolton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a lovely hotel with stunning pool area, an excellent chef/kitchen and a staff that makes you sad to leave. Without being obtrusive they were always there to make sure you had whatever you might like. The hotel also has a top notch bake shop, sushi restarant, comfortable bars in 3 locations, spa, gym...
8 nachten verbleven in december 2023
Reactie van The Harbor Club Management Team op 10 jan 2024
Dear SharonThank you for sharing your review. We are delighted that you had an amazing stay with us. We are looking forward to seeing you again soon.

8/10 – Goed

zohra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van The Harbor Club Management Team op 10 jan 2024
Dear ZohraThanks for our rating. We are delighted that you had an enjoyable stay with us and are looking forward to welcoming you soon again

8/10 – Goed

Sriranjan

7 nachten verbleven in december 2023
Reactie van The Harbor Club Management Team op 10 jan 2024
Dear SriranjanThank you for your rating. We are delighted that you had an enjoyable stay with us and are looking forward to welcoming you soon again

10/10 – Uitstekend

Christine Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van The Harbor Club Management Team op 10 jan 2024
Dear Christine MaryThanks for rating us a 5! We are delighted that you had an amazing stay with us and can't wait to welcome you back.

6/10 – Redelijk

Charles

Zakenreiziger
Positief: Netheid
Some Great Service, and some not so great.
There for business. Had some great service from two employees, Tanya at the front desk, and Arriana at the bakery. They had the can-do attitude and the Manager whose name I believe was Christina? When I asked for an electric kettle she had one sent up to my room ASAP. She definitely has some other challenges with much of her staff understanding what travelers desire for customer service. A few mentioned above get it, but many of the other servers, wait staff, seem more interested to talk to each other than to take care of the customers. Would I stay there again for business, yes, as it was reasonably priced, but unfortunately, I would not choose to stay there if I was footing the bill on a vacation.
1 nacht verbleven in november 2023
Reactie van The Harbor Club Management Team op 10 dec 2023
Dear Charles,Thank you for choosing The Harbor Club Curio Collection by Hilton for your most recent stay and for taking the time out to give us your feedback. We value all our guests' feedback as this is what helps us in improving our product and services. Please accept our sincere apology for the service inconsistencies experienced. I can assure you that all your concerns raised will be addressed with the different departments with every intention to improve on our overall product and service. We do hope we get another opportunity to host you on our beautiful island of St. Lucia and at The Harbor Club.

2/10 – Ontzettend slecht

Barbara

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Well first of all i tried to change my stay for the following weekend, i couldn't Upon arriving the key for the room wasn't functioning, everytime we step out we have to check at the desk for someone to let us in and had to wait for them to come. Main shower head wasn't working properly We went numerous times to ask for a another room but never gotten one. We were very stress out and disappointing because we came to my step dad's funeral and needed a couple of days to get ourselves together. This wasn't our first visit at the resort. We wasn't happy. Very disappointing
2 nachten verbleven in november 2023

4/10 – Matig

Melissa

Positief: Netheid
3 nachten verbleven in november 2023

10/10 – Uitstekend

Thamantha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a wonderful stay… looking forward to my stay next year. Fantastic hotel!
3 nachten verbleven in november 2023
Reactie van Shobana. op 21 nov 2023
Thank you for choosing the harbor club Curio collection by Hilton. It was an honor having you with us. And looking forward to having you again.

8/10 – Goed

ZAMOKUHLE

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the pool, breakfast walking distance to the shopping mall, marina and beach
1 nacht verbleven in november 2023
Reactie van Shobana. op 21 nov 2023
Thank you for choosing the harbor club Curio collection by Hilton. It was an honor having you with us. And looking forward to having you again. The pool is amazing.

8/10 – Goed

anne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tres bel hôtel avec superbe piscine,petit déjeuner excellent bien que cher. Idéal pour les personnes arrivant et repartant de Sainte-Lucie par la marina de rodnay bay. Les chambres sont chouettes, très bonne literie, préférer les chambres avec balcon. Le personnel est super sympa. Les moins ...taxe de séjours et d'hôtel (apparemment) très cher (près de 70 dollars US pour deux,pour deux jours), pas d'eau chaude dans la salle de bain. Nous avions une chambre vue marina sans balcon, pas de possibilités d'ouvrir les fenêtres.
2 nachten verbleven in november 2023
Reactie van Shobana. op 21 nov 2023
Thank you for choosing the harbor club Curio collection by Hilton. It was an honor having you with us. And looking forward to having you again. I do apologize for the inconvenience caused during you stay with us. I would like to thank you for your feedback this will help us to fix the issue so that we can promptly serve you better in the future.

6/10 – Redelijk

Gregory

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff, hot room.
Staff were all helpful and friendly. Overall atmosphere rather bland and corporate. AC did not work at night and room got very hot (26 degrees).
1 nacht verbleven in oktober 2023
Reactie van Shobana. op 29 okt 2023
Pleasant good morning Mr. Gregory, on behalf of your management and team we would like to Thank you for choosing the harbor club, Curio Collection by Hilton as your vacation destination. Thank you for the feedback about our AC issues. looking forward to having you with us again. please do have wonderful day.

10/10 – Uitstekend

Nikeisha

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that I was earlier than planned for my arrival and my room was ready for me. Staff at the desk was also friendly and pleasant.
3 nachten verbleven in oktober 2023
Reactie van Shobana. op 29 okt 2023
Pleasant good morning Ms. Nikeisha on behalf of your management and team we would like to Thank you for choosing the harbor club, Curio Collection by Hilton as your vacation destination. on behalf of your front desk team thank so much. looking forward to having you with us again.

10/10 – Uitstekend

Garie

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GREAT CUSTOMER SERVICE
1 nacht verbleven in oktober 2023
Reactie van Shobana. op 26 okt 2023
Pleasant good morning. On behalf of our management and team at the harbor club St. Lucia, Curio Collection by Hilton. We would like to take this opportunity to thank you. for choosing our beautiful property to be your memorable vacation destination spot. wishing you an amazing day and hope you have you with us again soon.

10/10 – Uitstekend

Trevis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very cordial and helpful. A great place surrounded by lots of activities and shopping options.
3 nachten verbleven in oktober 2023
Reactie van The Harbor Club Management Team op 4 dec 2023
Dear Trevisthanks for your review. We are delighted that you had an enjoyable stay with us. We are looking forward to welcoming you back soon.

10/10 – Uitstekend

Eden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view was very nice and scenic, we saw the sunset and a couple of sunrise. The employees accommodate which made us felt at home. The meals were very tasteful.
13 nachten verbleven in september 2023

10/10 – Uitstekend

Esther

2 nachten verbleven in september 2023

10/10 – Uitstekend

Jowkarran

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food was amazing the staff was most friendly and helpful
2 nachten verbleven in september 2023

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The overall layout of the property was amazing.
4 nachten verbleven in september 2023

10/10 – Uitstekend

george

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in september 2023

10/10 – Uitstekend

Aklie

3 nachten verbleven in september 2023

10/10 – Uitstekend

Andrew

5 nachten verbleven in september 2023

8/10 – Goed

Valencia

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
3 days at the Harbor Club
Checking in was very welcoming, but we were not informed of any food options but given written details on the facilities of the hotel and we had an introduction to the room, which was very pleasant, once in the room i noticed things looked a tired i.e the chair on the balcony had a large rip on the seat, the balcony tiles were cracked, the tiles in the shower a few were chipped not great for the money we paid, the pool area and pool were great for the little one and food and drinks service was very good, we had breakfast and dinner inroom service, which was very good. On checking in we paid for our 3 days stay, on checkout we were only to pay for extras ordered , which we paid for and they also charged us again for the 3 days stay, it took 3 phone calls and several emails with bank statements and the refund was issued after 5 days! Not good customer service, no offer of compensation for the inconvenience!
3 nachten verbleven in augustus 2023

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
W
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Wilhemina

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
Staff is slow to respond My room wasn’t clean well when I checked in No Food or drinks after 930pm No food around (as a guest I was expecting to go out and find food without help) So much more
5 nachten verbleven in augustus 2023
Reactie van Martina Roth, Hotel Manager op 14 aug 2023
Dear WilheminaWe sincerely regret that your experience at our resort was not satisfactory. We would love to hear more and would appreciate if we can reach out to you directly.Your feedback is of great value as it assist us with improving our services and offerings. Please contact me at martina.roth@theharborclub.com I will be happy to discuss further.Kind regards

8/10 – Goed

RAWLE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in augustus 2023
Reactie van Martina Roth, Hotel Manager op 14 aug 2023
Good day RAWLEWe are delighted you enjoyed your stay with us and hope to welcome you again soon at our beautiful resort.Kind regards