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Beoordelingen van Stephanie's Apartments Ltd

2.5 out of 5
Stephanie's Apartments Ltd
Massade, Gros Islet

Beoordelingen

4,8
Gastenscore: 10 - Uitstekend. 2 van 27 beoordelingen" "
Gastenscore: 8 - Goed. 4 van 27 beoordelingen" "
Gastenscore: 6 - Redelijk. 5 van 27 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 27 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 27 beoordelingen" "

6,0/10

Netheid

5,8/10

Personeel en service

5,0/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Loïc

5 nachten verbleven in juli 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff was friendly. I was unable to charge my phone because the outlet was not working. Reported the issue and nothing was done. The door was difficult to open. Ironing board falling apart. Had to iron on the bed. Bathroom was dusty. Clothes hangers were not in good condition. Shower is really small. Only got 2 small bars of facial soap. Thankfully I brought my own. Overall I felt like I wasted my money. Definitely not gonna stay there a second time.
1 nacht verbleven in augustus 2019

4/10 – Matig

Geverifieerde reiziger

10 nachten verbleven in februari 2019

10/10 – Uitstekend

Bharat, Enfield UK

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff especially Alwin Very courteous and professional service at reception counter very close to rodney bay
9 nachten verbleven in februari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Jamais jamais jamais. Cafards morts caches derriere le four, clim chauffante très bruyante, frigo remplie d'insectes et bruyant. Jai demande a changer 3 fois de chambre en 1 heure. Enfin bref...
2 nachten verbleven in februari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in februari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in februari 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in februari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It has easy access to where you are going. It is surrounded by a fire station, police station and the health centre. Additionally the property is pretty safe.
3 nachten verbleven in oktober 2018
Reactie van front desk op 15 okt 2018
thank you please come again

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Le minimum requis
Personnel très accueillant. Hôtel simple sans confort particulier mais très bien placé.
4 nachten verbleven in juli 2018
Reactie van sean op 10 aug 2018
thank you hope to see you soon

8/10 – Goed

William

Positief: Netheid, comfort kamer
Really Basic
A very basic hotel but close to the marina and boatyard. No services and the restaurant was closed. It was clean and no bugs with good AC and TV. Internet was intermittent. Suited my time working to get my boat ready to launch
5 nachten verbleven in januari 2018
Reactie van stephanies hotel op 15 feb 2018
Thank you very much hope to see you again please do recommend as many people as possible

2/10 – Ontzettend slecht

jet setter, uk

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not exactly a hotel
We were very disappointed this was more like a back packers stop off than a hotel, with the exception of one member of staff, the staff were generally non responsive and laid back and not forth coming with information either because they didn't know or were not interested as we got different responses from different staff. Bedding and towels were stained and tatty. The room was full of ants and there was no door handle on the inside of the door making it difficult to lock from the inside. The fridge provided in the room did not close properly therefore food could not be kept cold or fresh.
2 nachten verbleven in januari 2018
Reactie van stephanie op 15 feb 2018
once again we sincerely do apologise we have taken all measures to have these rectified and presently done some additional staff training and a complete maintenance check to ensure this remains a thing of the past hoping to see you again soon

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
They are theives paid and the act like u didnt
Theives they got the payment and when we arrived they acted like the girl who got the email and which I spoke to over the phone was not around and you have to pay in person again after the received the payment before . Bunch of theives Karma will get you'll though,I am not the first to experience this!!
5 nachten verbleven in december 2017
Reactie van stephanies hotel op 15 feb 2018
The Matter was looked into and due to procedure it ended up this way however we would like to apologise and we have made provisions for if incase a situation like this comes up hope that we could look beyond this minor set back and move forward. Hope to see you soon

8/10 – Goed

eddy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bien placé pour friday, marina et accès taxis
J'ai été agréablement surpris de la propreté et de la qualité du service. En effet, il y a quelques années j'y avais été et le confort la propreté n'étaient pas top.

6/10 – Redelijk

Bree, Martinique

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Pratique pour petit budget
Cet hôtel est idéal si vous n'avez pas l'intention de rester dans la chambre toute la journée. Il est situé en face d'une station service, à 8 min à pied de la marina et derrière les arrêts de bus. Le personnel y est très gentil,serviable et accueillant cependant les équipements seraient à revoir(WIFI aléatoire...).

2/10 – Ontzettend slecht

joelle

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Du vol - horrible
L'horreur. Du vol. Rien de correspond au descriptif ! tarif exorbitant pour une chambre avec une vitre cassé, un matelas douteux posé sur une planche. Quant à la salle de bain tres sommaire : un filet d'eau à peine tiède, une mini savonnette à la place des produits de toilette gratuits (pour 4), chasse d'eau cassée ....

6/10 – Redelijk

traveller, london

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Hotel don't know how to collect payments & notify
Everything about this hotel was as I expected, however, being told that I had not paid because THEY could not access my credit card details, until there-and-then, meant I had to endure 10 minutes of figuring out what happens next. Apparently Expedia do not take money out of you account, but the hotel does. Never heard or experience this but was asked to sign a transaction there and then for payment covering the room. Still out and about travelling, so don't know if I have been charged twice. Pathetic!

4/10 – Matig

Yachtsman, St. Lucia

Negatief: Netheid, staat van de accommodatie en faciliteiten
Cheep OK hotel
It is a cheep hotel close to the Marina. Well functioning air condition, TV and microwave in the room. Nothing fancy but fairly clean - no cocroaches or other little critters. Staff not very fast but friendly and helpful.

4/10 – Matig

RUSTER

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bien placé
Hotel bien placé mais confort restreint

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel correct et pratiQue quand on est en groupes. Confort minimum mais chambre propre.

10/10 – Uitstekend

shonnette, Barbados

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
no regrets
Hotel was nice, A.C and refrigerator worked really nice, the kids were comfortable and had no complaints, service was excellent, the receptionist Uranda was really nice, I liked the fact the bus stop was near only 2 mins walk and the hotel was very close to Rodney Bay Mall,we had a blast n felt comfortable, will advice anyone to stay there.

4/10 – Matig

Claude, Le Robert 97 231

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quand le tourisme dérapage à Ste Lucie .....
Prestation à revoir ( y compris Label )Pas d'eau chaude .Le débit d'eau qui sort du pommeau de la douche est un filet .La diffusion télé nulle . Bruyant entre 22h00 et 06h00 . Impossibilité de se reposer comme prévu .Aucun geste commercial malgré nos réclamations le lendemain de notre 1ère nuit et que les rideaux sont baissés , les longs W-E . Positif le positionnement géographique de l'hôtel . Penser d'informer office du tourisme de Ste Lucie Cordialement , CV

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Nice hotel and location
We spent 4 days during Jazz Festival. Transportation between venues was good. Hotel was within walking distance to beach, bars and restaurants.

8/10 – Goed

Edward C, New York

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice Family run Hotel. Family is pleasant
Family / staff is accommodating and can be contact ahead of time for additional request. Hotel rooms are colourfully named and themed. Once you have pass through the maze of hall ways and small flights of steps, you arrive at your quaint abode. Some with balcony. I almost thought they had giving me the wrong room. It had look like a bridal or honeymoon prepared room. There lying on the bed was a towel crafted cat, laying holding a Rose (fake). Some things you would expect to see in a cruise cabin. Internet sucked when crowded with every living soul who is checked in , All, that it is right there convenient to a lot h

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean but.....
It served its purpose for a one night stop over, the bed was clean,although this consisted of hardboard and a mattress on top (although comfy) the room was clean but decor and furniture needed updating.

2/10 – Ontzettend slecht

Martin, Sussex

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well past its display date
No....hot water, wi fi in room, instead, there was ......rattling aircon and old fridge very noisy so turned it off. Seal was defective anyway. Room clean but old, dated. Lumpy bed in seeming homemade divan. Tv very poor. Mimimal standards, with nearly dead appliances do not justify the 70.80 usd paid. Not recommended.

2/10 – Ontzettend slecht

Ary, Montréal

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Je ne vous le conseille vraiment pas.
Je ne conseille pas du tout cet hotel à personne. Malheureusement mon expérience à été vraiment désastreuse. J'ai déjà beaucoup voyagé et je vous confirme que c'est la pire expérience de toute ma vie. L'hotel est réputé pour être un hotel ou les gens se rencontre pour seulement quelques heures. Dès que je parlais de cet hotel aux gens locaux ils nous répondaient que cet hotel n'était pas pour les vacanciers mais pour les gens qui avait envie de sexe rapide. Nous avons même assisté au va et vient de ce genre de clientèle. De plus, la chambre n'était vraiment pas une chambre d'hotel car le lit n'avait même pas de matelas mais qu'une simple petite mousse de lit. Finalement, la directrice de l'hotel n'est pas du tout accommodante et ne ce soucie pas de sa clientèle. Si vous chercher un hotel à Gros Islet, il y a des alternatives beaucoup mieux que celle-ci.