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Beoordelingen van Syrena Cruises

4 out of 5
Syrena Cruises
No. 25 Tuan Chau Marina, Ha Long, Quang Ninh

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 18 van 32 beoordelingen" "
Gastenscore: 8 - Goed. 11 van 32 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 32 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 32 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 32 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

10/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Keiichi

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
船の老朽化を除き、一度乗って体験するが良い。
食事は、夕食はまずまず。朝食は 頂けない。ブランチは合格点だが、イマイチ。我々が利用した日の食事が毎回同じだとしたら、工夫が足りない。出身国が分かっているから、出来るだけ研究してそれに合わせられれば、合格だが、クルーザーと言うことを考えると、少し研究する必要ありと思う。 マネージャーの愛想良さ、努力、それに親切さはとても感じが良かった。船が建造されて10年と聞いたが、木造部分がかなり痛んでいた。幾クラシックの種類の船と言っても、少しずつ改良すべきだ。朝食とブランチの時間が近すぎて、一考を要する。船内のもてなしを再検討する必要有りと思われる。船長の航行操作が完璧、素晴らしかった。船室のドアが傷んでいて、鍵が上手く開け閉め出来ない。要修理、また、室内の蛍光灯が一つ切れていた。チェックが足りない。
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Inge Marie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
bedste tur
Fantastik god service ombord, maden var super og værelserne var rene og pæne. Vi var heldige at få værelse på 1. sal hvilket betød en fantastisk udsigt til bjergene
1 nacht verbleven in februari 2020

6/10 – Redelijk

Mark

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff and service was excellent, However our room was very cramped and the double bed suffered from a gap in the middle. The boat was in ok condition, the food and bar service was ok. I would recommend spend a bit more money and getting on one of the larger boats
1 nacht verbleven in december 2019

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful service and food
1 nacht verbleven in december 2019
Reactie van Syrena Cruises op 17 dec 2019
Dear valued Guest, Syrena Cruises is appreciated for your opting us for your recent trip. We also would like spend a big thanks for your rating and reviewed on our service. Thank you again for your kindness and we wish you all the best. Best Regards, Syrena Cruises Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
1 nacht verbleven in november 2019
Reactie van SC op 12 nov 2019
Dear valued Guest, Thank you so much for leaving review after experienced and be sure your feedback on facility will be considered in seriously. Best Regards,

10/10 – Uitstekend

NT

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
1 nacht verbleven in november 2019
Reactie van SC op 8 nov 2019
Dear valued Guest, On behalf of Syrena Cruises team, I would like to extend the most sincere appreciated for your chosen our property as a part of your trip in Vietnam and leaving your possitive review after experienced. Thank you again and we wish you enjoy the rest of the memorable journey. Best Regards, Syrena Cruises Team

8/10 – Goed

Cuong, Australia

Positief: Netheid, comfort kamer
Very touristy activities and crowded. Some random staff shouting at me to get out of my room for checkout with an hour left to go! Could not speak English so he just waved his hand and shouted checkout checkout repeatedly! Food is ok for catering style and buffet. The views of Ha Long which is what you do this for is fantastic especially at night and in the morning sun.
1 nacht verbleven in januari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good arrangement, staff is kind & helpful. Wifi on boat is weak.
1 nacht verbleven in december 2018

10/10 – Uitstekend

Wendy, Buderim, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
1 nacht verbleven in september 2018
Reactie van Vinh Tran op 17 nov 2018
Dear Wendy, It is great to know you completely enjoyed Syrena Cruise and thank you very much for such nice words on us. I am sure you will be back to Syrena again soon. Thank you for boarding with us Kindest regards, Vinh Tran General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a lovely trip. Enjoyed the cruise and the food. Thanks
2 nachten verbleven in mei 2018

8/10 – Goed

toraji, Sapporo,JAPAN

Positief: Netheid, personeel en service
満足感は高いです
１泊２日で利用しました。良かった点は、スタッフの対応の良さ。上陸時や船内の料理体験、イカ釣り体験などでは、親切に応対してくださいました。 船室と料理は、ものすごく良いとはいいませんが、及第点には達していると思います。広めの客室をリクエストして、その通りになりましたが、細長い部屋なので、寝室自体はそれほど広くはありません。 クルーズコースは一般的なものですが、いわゆる「サプライズ洞くつ」に寄れたのは良かったです。あとで知りましたが、別の船では１泊２日しても、ここに寄れないものも実際にあるようで、感動がまったく違うと思います。 やや残念な点は、風景に関しての情報提供が少ないところでしょうか。ハロン湾には、いろいろな形の岩があって、名前もついているように日本のガイドブックには書かれています。しかし、クルーズ中にそれらの紹介はありませんでした。不思議に思って、スタッフの一人に伝えると、そこからは親切に「あれはベトナムのお札に描かれている岩だ」などと丁寧に案内してくれました。同乗の外国人客からは「君たちのリクエストで、コースも少し変えてくれたようだ。ありがとう」と声を掛けられました。最初から案内があるのがベストかもしれませんが、この船のスタッフのフレンドリーさを考えると、いろいろ話しかけてみるといいかもしれません。
1 nacht verbleven in mei 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice people and efficiently run trip. The rooms were in good condition with effective facilities.
1 nacht verbleven in april 2018

8/10 – Goed

Stefano

Positief: Netheid, personeel en service
Halongbucht-Tour im März
Die Cruise in der Halongbucht war sehr schön. Ebenso das Schiff.. Der Transport mit dem Bus von Hanoi in die Bucht (ebenso zurück) dauerte jedoch viel länger als angegeben.Auch mussten wir vor der Rückfahrt 2 Stunden auf dem Schiff im Hafen auf den Bus warten. Die Crew war freundlich und hilfsbereit.

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great boat, great staff.
Really nice trip made even better by the great staff. The only disappointing thing was the wait for the transfer back to Hanoi but otherwise a really highly recommended cruise.
1 nacht verbleven in december 2017

10/10 – Uitstekend

Elaine, Philippines

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
enjoyable stay
Syrena cruise staff were all very helpful & very friendly. The Syrena van that picked us up from our hotel in Hanoi was big & comfy, (plenty of room for luggage) with free wifi & bottled water which were very handy for the almost 4 hours trip to Halong bay. The Syrena staff helped us carry our luggage onto the boat, we were very well looked after. We had a double room with balcony for added privacy. We had our designated dining table in the dining room with little flags representing the country were the guests were from. There's plenty of good food. On the first day, we visited places like the Surprise Cave, really surprising as it is huge, the views from the outside decks were excellent. Then visited the Ti Top island, climbing up the top is all worth it, for another magnificent views of Halong bay! Had fun & good exercise at the same time! Then dinner time, more good food on the boat with food demonstration & actual guests participation in Vietnamese spring roll making. 2nd day, taichi on the deck, early breakfast then kayaking & cruising on a sampan boat along Luon tunnel caves. Then brunch before check out. A wonderful experience indeed. Thumbs up & best wishes to Syrena Cruise.
1 nacht verbleven in oktober 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super croisière en baie d'Halong !
Super croisière 2 jours/1 nuit sur la baie d'Halong ! Nous avons été surclassés en suite sur cette réservation de dernière minute avec boissons et corbeille de fruits. Beau bateau avec un équipage très agréable et sympathique.
1 nacht verbleven in september 2017

10/10 – Uitstekend

LEE, Korea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
친절하고 좋아요
직원분들 친절하고 시설도 마음에 들어요 미지막날 늦게 하노이로 밴을 타고 갔어야하는데 기다리는게 지루할까봐 커피랑 음료도 주셨습니다 하롱베이 크루즈 어딴걸로하실지 고민이시라면 전 시에나크루즈를 추천합니다
1 nacht verbleven in augustus 2017

6/10 – Redelijk

jiyun

Positief: Personeel en service
Negatief: Netheid
너무 기대했나봅니다.
후기가 좋아 너무 기대했나봅니다. 여기 호텔스닷컴에는 4성이라고 적어뒀는데, 3성 아닌가요? 엄지손가락보다 큰 바퀴벌레가 발코니에 기어다녀 나가보지도 못하고, 다음날 하필 내 방앞에 또다른 바퀴벌레가 뒤집어져서 발을 허둥이고 있는 모습을 보니 온몸에 소름이 돋았습니다. 사진처럼 방이 좋지 않아요. 낡은 티가 납니다. 천정에서 물이 새요. 화장실은 문이 없고 커튼으로 쳐져있습니다. 사진을 너무 믿지 말고 가야되요. 그리고 저녁식사는 서양인에게는 코스로 제공하고, 동양인에게는 뭉텅이로 내놓나봅니다. 밥 나오는 거 보고 식욕이 싹 사라집니다. 기본적으로 코스라고 했으면 코스로 줘야죠, 아니 그렇게 뭉텅이로 내놓을거면 물어봤어야죠? 직원들은 전반적으로 친절했으나, 일부러 못알아 듣는 척 하는 직원도 있답니다. 가격대비 좋다고 할 수 있을지 모르겠네요.
1 nacht verbleven in augustus 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing, Gorgeous, Must Go.
A highlight for us. Staff was great, room was lovely (we got a balcony with our room and it was lovely and very romantic), food was pretty good.
1 nacht verbleven in juni 2017

8/10 – Goed

Lars Soebye

Positief: Netheid, personeel en service en comfort kamer
Smuk natur, fint Cruise, men lidt overrendt.
Rigtigt fint Cruise. De attraktioner vi var i land og se 1. Dagen af vores 3 dage / 2 nætters ophold var meget overrendt og touristet. Nok fordi dags Cruise og 1 nar / 2 dages Cruise skal se de samme ting. 34 skibe på vores overnatningsplads, så ikke helt den ro man kunne ønske. Stadig smukt, og 21.30 var der ikke mere musik fra bådene.

10/10 – Uitstekend

sueim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
아름다운 선상호텔
배에 오후는 순간부터 색다름과 직원들의 친절함에 기분 좋음. 음식과 객실의 상태 모두 만족함. 세레나에서 제공되어진 알찬 프로그램(송곳동굴, 티톱섬약, 야단났기,항루원투어)에 만족.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
笑顔のスタッフが良かったです。
口コミがたくさんあり、一定の評価があったのでこちらにしました。ハロン湾の他の船にも言えることですが、写真よりも結構古ぼけてます。ずっと海上にいるからか傷みやすいのかな？こちらの船も結構年期は入った感じでした。掃除などはよくされていましたが船のメンテをもう少ししたほうがいいなあという箇所がいくつか。 部屋のベッドはダブルだとシングルをくっつけた造りになっていましたので、広さは十分でした。部屋はバルコニーの部屋にしましたが予想どおり小さかったです。あと、口コミにもありましたが、トイレと洗面所の仕切りがカーテン一枚だったので女性はトイレの時はちょっと困りますね。外にもいくつかトイレはありました。 食事はベトナム料理かな？というと微妙な料理もありましたが味は美味しかったです。夕食はブッフェでなくコース料理で海鮮なども食べれました。 スタッフは一人女性で笑顔の素敵なスタッフがいました。とても一生懸命で好感が持てました。ハロン湾は2度目でしたが世界的な観光地のせいか愛想のない人が多いような気がしましたが、こちらの船はそうでもありませんでした。 お部屋の掃除は行き届いていましたし、お値段的にもリーズナブルなのでいいかなと思います。Wi-Fiはかなり遅いです。

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice boat with good staff.
Nice medium sized boat with helpful staff. 2 days is about right for this trip

10/10 – Uitstekend

Alicia, USA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome Boat
This review is solely for the Syrena boat and staff. if I had to do Ha Long bay again, I don't think I would do a cruise. I would probably stay on an island and do day trips to less traveled areas... there is just too many people at the places they take you. however, it's pretty fun to be on a boat, so if you do do a cruise one night was more than enough for me. The boat was clean, the staff was awesome, and the good was good (nothing mind blowing, but definetely good), the beds and room were quite comfortable as well. We got a room with a balcony. Definetely worth it!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bon support de notre guide
Chambre très propre, restauration excellente, belles sorties.

10/10 – Uitstekend

jp

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
jittima
We went to 2 days 1 night cruise.We were greeting by Linh ,cruise manager,she was very niceThe cebin crew were very professional and friendly and always happy to assist.Boat was beautiful,clean and my room with balcony was beyond our expectation,bed was comfortable but quite small.The food was delicious and plenty.Strongly recommend by pick syrena as your boat.Thank you Syrena for wonderful trip.
Reactie van Vu Ngoc Thuy - Sales Executive op 22 nov 2016
Dear Value Guest, We sincerely appreciate you taking time to give us your feedback following your recent staying at Syrena Cruises. Thank you for sharing your wonderful memories and experiences. We are delighted to know that you are pleased our facilities and food. And Ms. Linh has made your trip more comfortable. We are sorry that bed is not up to your expectation as it is quite small as the limited scale in boat. We always try our best to improve the facilities and services to our guests. Definitely we will share to your compliments our crew for their dedication and inspiration. Once again, thank you for your review and we look forward to welcoming you back in the near future to Syrena Cruises. Sincerely yours,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Isheng

Positief: Netheid, personeel en service

8/10 – Goed

ANESIA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Aslaug, Saigon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra cruise
Vi fikk veldig god behandling av staben, og alt var bra tilpasset for en god tur. Datteren vår på tre år hadde det også veldig fint. Alt utenom drikke er inkludert. Relativt sett er drikken på båten veldig dyr, men det er fremdeles billig i forhold til i Norge. Utfluktene var fine og godt tilrettelagt, men du oppholder deg midt iblant et hav av tilsvarende tutistbåter. Vurder en tur på flere dager utenfor den verste turistløypa hvis du har tid og penger til det.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buen sitio para pasar un par de dias
Gente amable y cordial, si acaso la administracion deja mucho que desear, pero nada que ponga en peligro el disfrute de tu estancia
Reactie van Rainy op 2 aug 2014
Dear Sir/ Madam, Thank you very much for staying with us in Syrena Cruise. We are very glad to hear that you have enjoyed your stay and our staff can assist you well during the trip. This would be valuable encouragement to Thank you for giving us your feedback and we hope to accommodate you again in the future.