5/5 best service I experience from the entire of Vietnam, as a Vietnamese person. I’m Vietnamese and I usually hide the fact that I am just to listen in on conversations unfiltered and they always showed great respect to me even when speaking about me to others which has happened to me at other hotels where they think I don’t understand they say rude stuff. But here they did their absolute best to help and provide. The service for tours was absolutely unmatched and I tried several times to check other places for cheaper tours but they always provided the best service for cheaper, sometimes it’d only be 5-10$ cheaper but still cheaper none the less. And when one of my tours got cancelled the entire staff worked on getting my refund even though the tour company was being extremely complicated and not communicative/uncooperative, the hotel staff Philip, Nam and Chien offered to provide me with a full refund and pay on behalf of the tour company. I adamantly refused because they not once tried to scam me out of even a couple cents and were always honest and provided genuine service. Location is also amazing, our washroom had a slight persistent stinky smell but other than that the service I had was absolutely unmatched from any hotel I’ve been in. Would highly recommend especially because the price is extremely reasonable but the benefit of the staff is priceless.
