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Beoordelingen van Flora Centre Hotel & Spa

4 out of 5
Flora Centre Hotel & Spa
14A Luong Van Can, Hoan Kiem, Hanoi

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 97 van 181 beoordelingen" "
Gastenscore: 8 - Goed. 54 van 181 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 181 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 181 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 181 beoordelingen" "

8,8/10

Netheid

9,2/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

10/10 – Uitstekend

Igor, Moscow

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The position is amazing. The rooms were really nice. Breakfast was amazing too, the staff were super helpful and accommodating. I would highly recommend this place to anyone who is considering it.
1 nacht verbleven in november 2018
Reactie van Hotel Team. op 21 dec 2018
Dear Igor, Warmest greeting from Hanoi L'Heritage Centre Hotel. Thank you so much for your inspired review about our hotel. I am delighted to know that you were impressed by the hotel's facilities and services. One of our mission is exceeding guest's expectation. It is with your feedback, my team and I are encouraged to do more to ensure our guest a memorable experience at the hotel. I hope that you will have another chance to come back our hotel in the nearest future. Me and my team look forward to welcome you again. Best regards, Hotel Team.

10/10 – Uitstekend

Michelle

2 nachten verbleven in april 2024

10/10 – Uitstekend

Benjamin

2 nachten verbleven in april 2024

8/10 – Goed

Haruki

Reisde met familie
朝食のフルーツ　特にマンゴー盛り沢山で満足！
4 nachten verbleven in maart 2024

10/10 – Uitstekend

yannick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was perfect! Well located, right in the action. Nice staff. The breakfast is very good as well!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

yannick

Reisde met familie
Nice location, Nice hôtel. Nice service. Lincoln and the staff help us out to book a trip to Sa Pa. I recommend it !
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Pichamon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Elaneelyn

Positief: Netheid, personeel en service
The staff were great! The place is old but clean. I would stay again
1 nacht verbleven in februari 2024

8/10 – Goed

Zoran

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at this hotel for 6 nights in the family connecting suite. The rooms were equipped with all the essentials for our stay. We were pleased with the friendliness of staff (especially Jase at reception). Breakfast buffet was a great way to start off each morning. Location is extremely central.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Haldane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were so helpful and went above and beyond to be of service. Excellent stay!
2 nachten verbleven in december 2023

4/10 – Matig

MINORU

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Thanh Tuan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the second time returning to Vietnam to join my family after 8 years. I didn't expect much from a low budget hotel, but I think this is one of the good value hotels with quality beyond expectations. Located on a centre of old quater, near the walking street, but not blocked on weekends, the street outside is very noisy but inside the hotel at night it is very quiet. Friendly and attentive staff, even calling in the middle of the night to ask for more bottled water is still provided. The room is a bit small, but with such a good room price, it is impossible to have a spacious room in old quater hotel, I understand, but still very clean and comfortable. I don't understand why there are still customers who are not satisfied, for me it's good, highly recommended.
1 nacht verbleven in december 2023

8/10 – Goed

MARIKO

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ナイトマーケットに近く便利でした。

2/10 – Ontzettend slecht

Stephanie, Riverside

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was a size of a closet. The pictures shown on Expedia was falsely advertised. It didn’t look anywhere like the pictures. The hotel was very outdated. When we asked them for things such as extra towels, we called them twice & they never brought it to us. The hotel also had a certain stench to it. The surrounding area of the hotel was in the middle of old quarter which was a very busy & unsafe to walk around.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were spacious and comfortable. The area is wonderful - very lively - but the room was still nice and quiet. Helpful and friendly staff!
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

JISUK

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
좋아요^^
위치도 좋고 호텔에 도착했을때 반갑게 맞아줘서 좋았어요~다음에 온다면 또오고 싶어요^^ 근데 아침에 수도가 고장인지 따뜻한물이 잘 안나와서 좀 아쉬웠어요
1 nacht verbleven in oktober 2023

8/10 – Goed

Wei Ni

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay here again!
Hotel was comfortable and clean. Very centralised location in the old quarter. Breakfast have good variety of choices. Great service from hotel manager and staff.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Kante

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel in old quarter lovely staffs amazing breakfast I loved spa here. Trips booked with Travel Desk at hotel with value for money. Great
1 nacht verbleven in april 2023

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay here. very central hotel book tours Halong, Ninhbinh with them ms Anna arrange everything make trips so easy and valuable. Thanks Flora Centre Hotel Team
1 nacht verbleven in april 2023

8/10 – Goed

Zach

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Clean, great location for tourist, good receptionists. But the Room services was improper. They keep opening the locked door every morning asking if it need cleaning. Even when I put signing do not disturb.
5 nachten verbleven in mei 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Location is great. Very close to Hoan Kiem Lake. Must visit Hanoi on a weekend, as the roads leading to the lake are traffic-free. I am pleased with the family room layout and size. Checkin was smooth. Facilities like Functional gym and sauna were good. Breakfast spread is fair. Cleanliness of the room however could be better. Small ants were crawling the tea/ coffee table. One of the nights I discovered the bath towel provided has stains on it. Otherwise, everything else is fair for the price.
3 nachten verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
2 nachten verbleven in december 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Room-Small and cosy for 2 pax. Don’t expect as big as the picture shows. Is camera effect. Sound proofing of room- can’t hear any noise from bustling activities outside but able to hear noise/sound coming from room corridor. Facilities-Will have water supply cut problem on and off due to the water pipe. This problem will also affect the other hotels in other part of old quarter. Breakfast-Overall not so bad.
3 nachten verbleven in december 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Like: Breakfast is good; Bathroom water is big. Location is accessible to many places. Dislike: There is frequent water supply cut in the bathroom resulting unable to brush teeth and shower. It is frustrating especially you wanted to take shower at the end of day when going back hotel.
2 nachten verbleven in december 2019

10/10 – Uitstekend

KennethLee, Las Vegas NV

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
stayed 3 nights, friendly staff, clean comfortable room, great breakfast, perfect location of Hoan Kiem area. Can't ask for more. Extremely satisfied.
3 nachten verbleven in november 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid
Okay but unlikely to return
Unfortunately sheets were dirty when we arrived. Staff were always very friendly but slow to resolve the matter. Breakfast was soso, great location but may stay somewhere else next time.
1 nacht verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019

8/10 – Goed

Carol

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is in a good area for Tourists and Walking
1st night we got there they put us in a room on the 8th floor, only problem is the elevator only goes to the 7th floor and I hv a bad knee. I complained and they upgraded us the next day and put us on the 5 th floor. Breakfast the serve is ok. Hotel is noisy from the outside noise... traffic, roosters, chickens (yes we were shocked when at 5 am Mr Rooster started 😫😖🤬 They hotel convinces you to use their Travel agent who is at the front desk. We booked. 4 Star ⭐️ Cruise in Halong Bay for 3 days 2 night on what we were told was a dining fancy cruise experience..... it was not. The food was awful. We were lied to!!! She robbed us! Very disappointed in the whole experience! Other people on the boat also complaining!!😡Walkable you most tourist destinations in this area. Right by lake. Great location!! A+ for location. Staff good too except travel agent!
2 nachten verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
とても綺麗で、旧市街のなかにあるのもよかったです。どこか行っても帰ってくるのが楽でした。朝ごはんでも一部ベトナム料理が楽しめたし、現地を感じながら旅行の拠点とするのにとてもよかったです。
3 nachten verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Nice boutique hotel and very close to the hoan kiem lake (5mins walking distance). I was arrived at 5am from overnight train to get shocked that hotel was not open for 24hrs. You have to knock the door to see your luck if got people standby so you can drop you luggage at the hotel.
1 nacht verbleven in november 2019

10/10 – Uitstekend

Lee, Singapore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent and cozy hotel in excellent location. Good value for money. Good spread of breakfast. Staff are friendly, efficient, professional and speak good English. We enjoyed our stay there. Will come back again if we visit Hanoi in future.
1 nacht verbleven in oktober 2019

8/10 – Goed

Nga, Sydney, Australia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel location is very good close to everything by walking. The staffs are very friendly and attentive to our needs and respond quickly. Breakfast buffet was good with many choices.
3 nachten verbleven in november 2019

10/10 – Uitstekend

Christine

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2019

8/10 – Goed

julian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019

6/10 – Redelijk

Kai Kee

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
The location is fantastic. However, when I enter the room 204, the room smelled musty. It went away after the air con is turned on. Breakfast is really basic, can add a bit more variety
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Seven

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Cynthia Is good staff and beautiful
2 nachten verbleven in oktober 2019

8/10 – Goed

Diego Sebastian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy recomendable
El hotel está bien ubicado en El Barrio antiguo, cerca de muchos puntos de interés, la calle donde se encuentra es muy animada y caótica, Las habitaciones están bien aun que muy pequeñas, no se corresponden con las fotos que aporta la página web, la cama es enorme y muy cómoda, el baño es correcto, el desayuno tiene muchas opciones! La verdad es que recomiendo mucho este hotel, por la relación calidad precio!
1 nacht verbleven in oktober 2019

8/10 – Goed

Vairavan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Small decent hotel in the centre of city . Breakfast is good , small gym in top 9th floor . Not much activity inside hotel . Locality is busy inside Hanoi city and close to a big lake
5 nachten verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location in the old quarter. Breakfast - adequate variety but could have been warmer. St
1 nacht verbleven in september 2019

6/10 – Redelijk

SSKim, 대한민국

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
패밀리룸을 예약했더니 커넥팅 룸이였습니다. 각각의 독립된 방이라 복도같은 걸로 연결되어있는 특이한 형태였습니다. 캐리어를 놓을 공간이 부족한게 좀 단점이고 에어컨 상태가...예민하신 분들은 비추합니다 ㅎㅎ 카드키가 아니라 열쇠이구요, 그래도 이정도 가격에 조식도 주고 직원들도 영어 잘하고 친절합니다. 아 주변이 공사중인 곳이 있는지 밤 중에 좀 시끄러웠네요. 해뜰 때는 닭 울음소리가~ㅎㅎ 근처에 pho 10도 있고 반미 25도 있고.. 걸어서 호안끼엠 호수도 갈 수 있고 괜찮아요.
1 nacht verbleven in augustus 2019

8/10 – Goed

Laima

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exploring Hanoi
We stayed at the hotel for four nights and the staff was absolutely lovely. Location is very convenient, if you want to be close to Old Town and enjoy walking to the sights. We left for an overnight trip to Halong Bay and were able to leave our large luggage at the hotel for no extra charge. Breakfast was impressive and Vietnamese dishes changed daily. In addition you were offered a range of western breakfast options. The rooms are nice, if you consider price and where you are. They do have a few quirks, like a toilet installed super close to the tub in one room, a rain shower in another room where taller persons have to “limbo” to wash your hair, but overall they were updated and clean.
2 nachten verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
デザインは素敵です。朝食も要望に応えていただけて、感謝です。 洗面所やお風呂は、もっと磨くことができると思います。
3 nachten verbleven in augustus 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

8/10 – Goed

Esther

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Súper centrico
La situación del hotel es súper céntrica, al lado del lago. Desayuno bueno y personal correcto. La habitación es un poco justa, si se va a pasar pocas noches muy bien.
1 nacht verbleven in augustus 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
전반적으로 서비스질은 괜찮아요. 새벽5시가되면 옆집에서키우는 개,고양이,닭들의 동물 울음소리를 들을수 있습니다. 이동물 소리를 들으면서 잠을 잘수 있는분은 적극 추천해요. 처음 오신분은 찾기 힘들수도 있어요. 라라직원은 정말 친절해요.
5 nachten verbleven in augustus 2019
Reactie van Van Anh op 20 aug 2019
Dear Mr/Ms Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Centre Hotel Best regards Van Anh

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
房間乾淨.不過浴室排水較慢
1 nacht verbleven in juni 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good quality hotel :-)
Good quality hotel.. nice trimmings and comfy bed but relatively basic although nice bathroom. For the price I paid £50 definitely worth it including breakfast. Staff were very friendly! Worth a stay!
1 nacht verbleven in juli 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
フロントの方は、周辺マップやウエルカムドリンクでもてなしてくれました。とても良い。 朝早くから鶏が鳴くので眠れなかった。
2 nachten verbleven in juli 2019
Reactie van Van Anh op 20 aug 2019
Dear Mr/Ms Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Centre Hotel Best regards Van Anh

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for walking around. Lovely breakfast to fill you up. Staff is very plentiful and ready to help at all times. We booked a family room which was great with two bedrooms and a bathroom each and a connecting hallway. Highly recommend.
5 nachten verbleven in juli 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

6/10 – Redelijk

Anne Dorthe

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
3 nachten verbleven in juli 2019
Reactie van Van Anh op 20 aug 2019
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Centre Hotel Best regards Van Anh